It’s convenient just for a night or two. Not ideal for a full week. WiFi is also poor and the electricity kept dipping, like constantly.

We recently returned from San Andrés, and unfortunately, our stay at this hotel was very disappointing. This is not a 5-star property as advertised. The hotel is in serious need of major renovations, and I regret spending so much money to stay there. From the moment we arrived, the customer service was poor. The woman at the front desk was rude and appeared upset, and we experienced a similar attitude from the staff at the bar. One of the biggest frustrations was the lack of bottled water. Guests have to repeatedly ask for water bottles, and the hotel is extremely stingy with them. Since the tap water is not safe to use for brushing your teeth, bottled water is a necessity, not a luxury. During our stay, the hotel had no running water for several hours one day. The pool was also closed for repairs, and the dining area had water leaking from the pool above. The food was disappointing as well. There were only two à la carte restaurants, both of which required reservations at least a day in advance. Even then, securing a reservation was difficult. Overall, the property is poorly maintained, the service is lacking, and the dining options are limited. I would not recommend this hotel and would not stay here again.

Everything was great except no hot water in the shower. They said they were going to send in a repair man. Everything else went well.

Everything excellent 10/10

Un buen lugar para pasarla bien en familia muy seguro y muy buena atención

I love how clean it was and the hotel offers great coffee and complimentary drinks.

The hotel was fantastic. Very clean and amazing AC in our room. Bathroom very clean. Comfortable bed. The street is a bit run down but it has a charm :) Amazing front desk staff!

Just wanted to make one thing clear to everyone, the "Interior" rooms HAVE NO WINDOWS. I cannot recommend these rooms, and I would not stay in one of them again, but the hotel overall and rooms with windows seem nice. It has a well-designed modern feel, though made of cheaper materials, which means some lights were already broken, paint was peeling in the bathroom, etc. The doors were also swollen from the humidity, so they have to be slammed shut just to close and you can hear everything in the hallway, so it gets fairly noisy. Overall experience was fine, just less than what I was hoping/expecting.

Love the hotel very clean, staffing very nice. Can walk anywhere, highly recommended.

Just an average hotel stay. I was expecting more based on the descriptions I had read. Room was small for two people but we spent most of our time at the beach anyways, which was only 3 blocks away.

Excelente hotel… estuve 3 noches y todo fue perfecto. Llegamos temprano y pudimos coger la habitación gracias a la atención personalizada de sus trabajadores que son muy atento. Volvería sin duda. Ubicación fue excelente.

Cama confortável, chuveiro bom, tudo bem limpo. A equipe de funcionários foi muito simpatica e nos deu apoio em dicas. Ponto positivo é o bebedouro disponivel no térreo. Um ponto de atenção é a falta de janela no quarto, pois como é uma cidade praiana, é dificil de secar as roupas molhadas. A localização do hotel é muito boa.

O hotel é novo! Estava bem limpo e sem detalhes. Os itens de banho excelentes e o chuveiro com água quente e abundante! Fomos surpreendidas com a hidromassagem em manutenção e as amenindades de café na recepção também não existiu. No último dia choveu forte na cidade e houve vazamento de água no nosso quarto, como já estávamos de saída não atrapalhou a estadia, mas precisa de conserto urgente.

Hotel novo, muito bem localizado, quarto com bom tamanho, chuveiro bom, limpo, cama muito confortável.

Tudo maravilhoso! A limpeza impecável. Uma pena a hidromassagem não funcionar.

Oferecer talher para tomar o café ou pra comer uma fruta tive que buscar em um restaurante próximo no mais o hotel e muito bom, apenas esse detalhe.

Hotel muito bom de acordo com as opções que a ilha oferta! A única parte ruim é que o quarto não possui claridade e vista, o que facilita o acumulo de mofo, mas tudo muito impecável!

Quarto mesmo sem janela, com a iluminação não nos fez falta. Conforto e modernidade do hotel são excelentes!

Excelente custo benefício! Hotel novo, instalação modernas, colado na praia! Ficamos no quarto sem janela, achei que não conseguiria, mas acabou que praticamente nem percebi pela ótima iluminação do quarto. Na reserva não oferece café da manhã, porém oferece a parte, 28 mil pessoas colombianos por pessoas com comida pré prontos, nós achamos que não compensa. Tem cafeterias próximas com ótimos preços e opções diversas. Isso não invalida em nada o ótimo hotel!

Tudo era como nas fotos