They upgraded us the moment we were upset with valid reason so I'll never say a bad thing about this place. Our room and service was 5 stars all the way
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia