Overall, I had a pleasant stay at this hotel. The room was clean, comfortable, and still felt fresh since the property is relatively new. Considering the price, I think it offers good value for money. I also enjoyed the facilities, especially the breakfast, the gym, the kids’ play area, and the swimming pool. The staff were friendly, helpful, and responsive throughout my stay, making the overall experience even more enjoyable. I would definitely consider staying here again on my next visit to Batam.

An amazing stay! We absolutely loved our corner room, the dual views of the front and side were fantastic. The location is perfect and very easy to access. Top-notch service from the friendly staff, and plenty of activities for the family. Will definitely come back!

Very happy to be able to sleep here, this is the second time. Nice hotel, clean, friendly staff 🤩

New hotel, clean and comfortable

Everything was great, the staff, the ambiance, the room, even the food :)

The room was very clean, like a 5-stars hotel.

Friendly service, clean rooms, delicious breakfast, only the toaster setting was too hot.

It was a pleasure to sleep at the Grand Mercure, all the rooms were nice, everything was ok, the food was also good 🤩🤩🤩🤩🤩

Hotel staff is friendly, comfortable, good cleanliness

good hotel near from my office

If you go to Batam, you will stay here

comfortable, clean, and good view

The hotel is clean and comfortable, perfect for relaxing with my family. The staff are friendly, smiling, and welcoming. The location is strategic, cool, and beautiful. The air conditioning is excellent. The room interiors are beautiful, each room is well-appointed, and the food is plentiful, delicious, and satisfying...🙏🏻

only the room with the AC is a bit hot 🙏🏼

You know yourself that a star hotel is definitely a star hotel too.

Everything is elegant and luxurious. The breakfast is really delicious.

Nice hotel, comfortable, and good service

Should not asking any deposit like others high class hotels

All good, staff was nice, room was clean

The hotel is quite good, but not so near from the shopping mall. My opinion, the hotel doesn't deserve as 5-Star.