Hotel Casa Cielo

Explore Hotel Casa Cielo
9.4
Exceptional
From 95 reviews
Cleanliness

9.8

Room Comfort

9.4

Service and Facilites

9.6

Traveler Reviews Hotel Casa Cielo

Number of reviews per page
20
40
Top reviews
John
icon-
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was a great place to stay overall. I thought it odd that they dictated have no outside food or drink on the premises. Their reason is because they have a restaurant and white linen. Well, I stay at many hotels with the same and never had to sign a document saying I wouldn’t bring anything into the room. Oh well, I’ll find somewhere else next time.
Read More
Jose
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Read More
Tanya
icon-with Friends
with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great staff and food. Amazing location.
Beth
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Great location, large room. El Cuyo is a wonderful town!
Marco
icon-
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Pamela
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Room was clean. Staff were wonderful.
José
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Views
Octavio
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Excellent in every way
Jorge
icon-with Partner
with Partner
8.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

Great hotel for rest but it should have TV in the rooms.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Jesus
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Fantastic Boutique hotel right on a beautiful unspoiled beach
Divna
icon-with Partner
with Partner
6.0
/10
Reviewed 137 week(s) ago

Hotels.com verified review

Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Paul
10.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
emilie
10.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Read More
Gail
icon-with Partner
with Partner
10.0
/10
Reviewed 152 week(s) ago

Hotels.com verified review

Wonderful four day syay! Highly recommend!
Liselotte
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Gavin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

We really enjoyed the property would recommend and return ourselves.
ANA
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved.