Durrant hotel is lovely but a bit dated and tired and could do with a refurbishment. All staff were welcoming and professional. I had a few jnggles with room initially but the staff were excellent in sorting the issues out. Not an ideal place for fully disabled people as lots of stairs and an antiquated lift which takes forever to arrive

The rooms were recently renovated and the beds were comfortable, out door pool was lovely maybe needs a bit of lovin but very nice, breafast was delicious and all staff were amazing would I return to this hotel absolutely. Thanks for a lovely stay guys 😊

Very comfortable bed and all staff most helpful, Hotel could do with an update including air conditioning a must if our summers are going to continue to get hotter and of course air conditioning can also be used as heating in the winter instead of out dated gas boilers.

Pool closed, tired decor could do with refurbishment.

There,was only one lift for the whole hotel which was,a really old one and only held 4 people.Our room was,not cleaned or wet towels replaced until we complained of tea tray filled up or bin empties.We had to complain on three r Occasions.There,were no bed side lights so if you got out in the night you had,to fumble for a switch.So had,to buy a torch ,.a A notice said it bathroom floor gets set it is,slippery.Surely bathroom flooring should be slip proof.Bathroom was cramped with a ridiculous glass sink. My mattress had a spring coming through which hurt my back so had,to turn the mattress over.Seemed to be a,lack of staff.We were,so miserable we checked out a,day early.l had,a holiday spoiled.Would not recommend it at all

Looked ok in reception but that’s as good as it got , very out dated and not a great deal worked in the room . Very nearly boiled the kettle for a coffee in the morning before looking in it . Never seen anything like that before . When reeling off the stuff wrong with the room the staff were not bothered at all . Was charged £130 for the night and wouldn’t have paid £30 if I had a choice .

Hotel was ok. Though tired. Cannot fault the staff though. We eat dinner at the hotel and meal was under whelming. The crab and spring onion croquettes should have been called potato and spring onion croquettes with a hint ( and I mean hint ) of crab meat added! Vegetables on main course were overcooked and completely dried out - most probably due I guess, to being kept warm under heat lamps.

Good location and economical

Staff friendly and polite. A good selection for the breakfast menu. Room was clean, bathroom needed some tlc. pet-friendly.

Clean rooms, nice bathroom, lovely friendly staff.

Nice rooms

Staff where great, room was clean and comforts

I was charged twice, due to staff incompetence, very very run down , rude staff especially the restaurant staff , on the second floor our room and it was dirty and run down and not comparable to the pictures displayed , the safety catches on the windows were broken most facilities were locked and in darkness , we subsequently left with out staying at the property after a few short hours . And I was refused a refund . Do your self a favour and avoid this property . By far the worst hotel I’ve ever been to !

The staff were very friendly and always ready to help if you have a problem - foid was tasty and the rooms were clean and tidy

The room was clean the bed was comfortable - the staff were very friendly and helpful - its lovely to see pets are welcome - the food was tasty and always freshly made - we didnt use the pool it was too cold outside - will definitely stay again

Bit run down - needs a birthday Beds not so good Restaurant was good

Tired hotel. Great staff trying really hard. Did what it needed?

We had an overnight stay here for a friend's birthday and really enjoyed our stay , It's not the Ritz as some previous reviewers seemed to expect,but it was clean ,the guy on the reception was friendly and helpful and we managed to use the outdoor swimming pool.An ideal location for what we needed ,

To be totally frank this property room wise is stuck in an 80,s time warp and in dire need of modernising. Whilst it was clean in this day an age to label it superior is far from what the room actually is especially with the lack of power sockets by the bed. To some people of a certain age this may still appeal but to be totally honest for what they are charging it totally fails on all points.roosuperior.

All the bad reviews are true! I can imagine it was an amazing hotel back in the 1980's. Unfortunately no maintenance has been done since. Old carpets and furniture. Old school springy uncomfortable mattress. Outdated decor. Broken tiles. Very poor shower, hardly any flow. Old fashioned tiny TV. Can't use firestick on it. My upgraded room wasn't much better than the previous room. I had to fix the window myself as wouldn't close properly. On both rooms, the inside thumb lock don't function so a saftey issue. All the stairs and rooms have creaky floors. The elevator is slower than if you walk up the stairs! I feel sorry for the staff as they try their best. No duty manager on Bank holiday Monday. Hotel needs complete refurb. The room walls need stripping back to the bricks! Avoid. You have been warned.