4.8
Poor
From 81 reviews
Cleanliness

4.6

Room Comfort

3.4

Service and Facilites

5.2

Traveler Reviews The Crown Hotel

Number of reviews per page
20
40
Top reviews
Stuart
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Avoid at all costs..drug addicts use the hotel car park. The room was dirty and disgusting..looked like blood stains on the curtains. 4 different carpets on the floor and the bathroom was in a very poor condition. Mattress and pillows old and uncomfortable. We checked after less than an hour as it was totally unsafe.
Kajal
icon-Family
Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not so clean. Staff ok but one over charged me 3 quids for food, drinks, no reason given. Very noisy housekeeping, they bang doors, chat and play loud music outside your rooms.
Aron
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The whole place is at early stages of renovation. Currently you need to have low expectations if you plan to stay here. Pleasant staff and Clean sheets......
Stephen
icon-
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Untidy room hotel it self could do with a good clean car park very Untidy won't be using this hotel again
Ralph
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Faulty electric sockets. Cramped room with bed against wall, bathroom with barely enough room to use toilet. No bar or breakfast room. Guests smoking weed outside front door. Parking is on an unmaintained area at rear of hotel. Cheap but won’t stay again.
Anne
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was basic and clean
Habib
icon-
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Awful room Whole place had a bad smell
Dean
icon-with Partner
with Partner
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Definetly didn’t look as good as the pics. Took 20 minutes to run a bath. Had to keep the window open as it was boiling in the hotel. Where ever you moved you had creaking floorboards. Worst mattress we’ve ever slept on. No support whatsoever. Walls looked like either discovered or damp patches. No toiletries for bathroom except toilet roll. Regular clientele of the hotel look like it’s gets used as a doss house. Folk near the entrance drinking alcohol and smoking certain substances. Won’t be returning. Paid less for decent hotels with no problems and all the extras.
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Viju
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Or recommend
Jack
icon-with Partner
with Partner
2.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The accommodation stayed in was not as advertised, we hoped it would have been a place that was suitable for a night, but it just created worry and discomfort the entire time staying there. The first room we were presented with was not at all as expected, the walls were stained with marks and water stains. The bathroom was dirty and unacceptable. The bed covers and curtains were stained and window sill covered in mould. Having asthma I was not comfortable staying in this room. I rang to reception and requested another room and told them it wasn’t at all how it was advertised, which the receptionist didn’t understand why. They provided us with a second room which was larger and slightly better than the first but still not good enough. Stained walls, mouldy curtains and window cills. However due to being exhausted from travels, we decided to just try and sleep for the long day ahead the next day. Both myself and partner were unable to get any sleep as the bed was terribly uncomfortable, we could feel the spring badly through the mattress. I have attached some images for you to see for yourself. This is completely unacceptable even with it being a cheap stay. The images need reviewing and updated on your site as the public should know what their money is buying them. We complained to hotels.com and they were very unhelpful. The hotel told them it was all fine so wouldn’t help us. Not impressed. Do not say here or book through hotels.com. Not even worth it for a night.
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Louise
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Do not stay here! The pictures are not anything like the actual hotel, it’s very outdated and looks dirty. The carpets are filthy and the bedrooms are quite frankly disgusting! The bathrooms hadn’t been cleaned, hairs in the bath and even the toilet hadn’t been flushed. And a very disgusting wet mark on the floor that looked like urine. One room had the curtains nearly hanging off (a family room!) mismatched, wall paper peeling and stains on sheets. The pillows were nearly flat and the duvets so thin. The ceiling in one of our two rooms had the paint peeling and yellow marks from a bad leak and there was black mould in both rooms. If it wasn’t for the fact we had one night booked and arrived at 10pm i would have found us somewhere else to stay. Embarrassing to call this a hotel, I’ve seen cleaner crack dens in movies!!
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Jodie
icon-with Partner
with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This was honestly one of the worst hotel experiences I've had. The place looks neglected from the moment you arrive, the parking area was full of rubbish and broken items and generally felt unsafe. Inside things didn't improve. The room had clearly not been properly cleaned or updated in years. the ventilation fan was covered in dust and grime, and the walls had marks and stains all over them. Everything felt worn out and it generally made the room feel unhygienic and uncomfortable to stay in. I definitely would not recommend staying here unless you have no other choice. we booked for two nights and left after one.
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Kimberley
icon-
2.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

How this hotel is even allowed on this website is beyond me. The staff even said 'this isn't a nice place to stay' when I arrived, the condition of the room was disgusting, there was faeces in the toilet, toilet roll stuck to the ahoer chrtain, thick dust and splats and marks on every wall and surface. Safe to say i did mot complete my stay there, when I say stay away I mean STAY AWAY.
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Shaun
icon-with Partner
with Partner
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The shower was full of mold, the room stank of mold, the kettle was broken, the heater was hanging off the wall, the light above the sink was in bits, we didn’t feel safe.
Martin
icon-
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Could do with some refurbishment
Juliana
icon-
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The room was covered in spider webs and there was a cockroach in the bathroom, the staff was nice but stay away at all cost
Wendy
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The evening receptionist was lovely, friendly and very helpful. The bed was comfortable, the en suite was clean, there was a portable heater when it got a little cold at night. On the first night of my stay the single room I was given did not have a kettle so the receptionist changed it for a room with a kettle at no extra charge to me.
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Leo
icon-Business
Business
8.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Great staff and room was cosy with a large bathing area. Nice sized parking area jusf behind, although that's relatively dependent on how "decently " others chhose to park. The bedroom door had an adequate lock, the door itself felt "flimsy"... so even though the bed was really comforrable, i didn't sleep like so well asdoor lets sijnd in too wasily bre
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Martine
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

I received a cancellation email 2 days prior our arrival due to a fire in the hotel. I called the hotel to validate. So we were obviously disappointed and had to look for an alternative for accommodation. I hope I get reimbursed.
andrew
icon-
4.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

cheap hotel and the only good thing about it is the price
Number of reviews per page
20
40

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