Overall Ratings & Reviews Hotel Masam

Great location, hotel is in ok condition

Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!

On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.

There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.

Clean, friendly, comfortable

Great location especially for a solo traveler

Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!

Water problems is all, but if you’re adaptable don’t worry:)

The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.

Maintenance issues - only hot water

Buena ubicación a buen precio. Solo le falta decoración al lugar para hacerlo mas atractivo.

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.

Great location

Great location and amazing staff

Nos quedamos tres días, nos encanto la atención y amabilidad que nos dieron, el lugar es tranquilo de día y bien alegre de noche pero sierras la puerta y el ruido se reduce en grande, me encanto la locación en medio de todo caminas dos o tres blocks y tienes playa para el lado que agarres, buen wifi, aire acondicionado y muy buen precio , lo recomiendo.

Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.

The staff was so nice. It was exactly as pictured and as expected. 😊 El personal fue muy agradable. Era exactamente como se muestra en la imagen y como se esperaba.

Perfect location, right in the middle of the main Street. Nice staff. No frills but you are out all day having fun. Great air conditioning

It appears as though there is a family living on the premises which is fine except when you wake up in the morning and they’re screaming at each other across the courtyard area. The one receptionist was very sweet and the other one couldn’t be more bothered because she was on her phone. I went to take a shower and there was no hot water. I informed the girl at the front desk and she said they would turn the boiler on and to wait 5 to 10 minutes. I waited and then went to take a shower and it was still ice cold. I informed her that it was still cold and she acted like she had forgotten to go turn the hot water on. I finally got a hot shower but informed them if they couldn’t afford to keep the hot water on then maybe they shouldn’t be in the hotel business. That night when I got home to the hotel I was woken up by a lady screaming drunkenly at a man that also worked at a hotel. I asked her to leave several times and she threatened me and cursed me out. The next day I left the hotel because I don’t wanna have to be asking for hot water for a shower being threatened by some drunk lady at front of the hotel.