Beautiful modern hotel with an indoor and outdoor pool. Air conditioning and huge room. However, property was 30 minutes out of town requiring transportation. Hotel offered shuttle for 10 euros/person, but only ran at scheduled times ending at 8:45pm. Taxi were $30-40 per trip. Onsite bar also closed early. Recommend paying more to stay in town to avoid transportation costs. If want a shuttle from train station, must book ahead of time. We waited 75 minutes for a shuttle once we arrived at train station since we didn't know we had to reserve ahead of time.

No slippers, no robes, no dental amenities, no included breakfast, no blow dryer. I expected more.

Everyone was very helpful, the room was clean and comfortable

Room clean but towels and paper products not replenished properly. Light switches challenging because you are not informed about location of main switch. Breakfast staff not friendly.

I liked the hotel although it was definitely further out of the city than explained. Atleast there were shuttles available. But the food there wasn't very good. Average at best.

Great hotel!

Nice hotel

Good breakfast. Rooms were big and spacious. Pool looked terrible was not maintained during off season. inside pool not included for use.

Updated and modern design.

Very nice lobby, entrance, and main bar. The dining area and breakfast food were very good. The staff help accommodate any request we presented. Each member carried a sense of professionalism that was noteworthy and appreciated.

Staff were superb. Efficient and friendly. Breakfast and lunch were very good. Didn't eat in the restaurant. Bar was perfect for us and bar snack one night was ample. Bit further out than expected as we'd searched Florence but not hotels fault but shuttle bus into town was 10 euros or bus is 1.70 but about a 1 mile walk. Room was clean, bed comfortable but shower area is open but camber seems off so water pools on bathroom floor unless you put a towel at the foot of the screen. Little light pollution so starry skies at night. Just what we needed this trip. Thank you! Like many cities there is a tourism / hotel tax.

Not as I expected

We booked this hotel as we were driving from Rome and wanted a nice hotel before going into Florence. The hotel is new, big and beautiful. It has a swimming pool and

Very unfriendly staff. The restroom shower flooded and the only think they offered was towels. Never did they resolved the problem. Very expensive hotel to have a flooded restroom. Very disappointed.

Terrible housekeeping

Breakfast buffet was delicious and amazing. Staff’s were very friendly and welcoming. Perfect environment 👍

The front desk very helpful and friendly. Really nice hotel.

We stayed on a family room for 4 (2adults + 2 kids above 10) and found the original room offered small for 2 extra beds as the second bed couldnt fit properly. We offered an upgrade to a better room were we could for in and we were very happy. It is a very nice hotel inside, very clean, good amenities, lovely spa/swimming pools (there is a fee to use), game rooms for kids. We loved the interior design of the room and restaurants and lobby, lovely modern design. We used our car to arrive at hotel, so not sure how public transport works for access. There was not much to discover around the hotel.

Room was very clean and staff was friendly.

Would be 5+ stars if during the season