9.3
Exceptional
From 51 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

8.8

Location

9.5

Service and Facilites

9.2

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Traveler Reviews Somerset Queen City Semarang

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40
Customer reviews
M***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Definitely strategic location in Semarang City & connected to the mall. Very convenient for us for errands.
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Accommodation's Reply
20 Oct 2025
Dear sir/madam, Thank you very much for your kind feedback and perfect rating. We’re delighted to know that you enjoyed your stay with us, especially our strategic location, spacious and clean rooms, as well as the warm hospitality from our team. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Somerset Queen City Semarang for another comfortable and enjoyable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
E***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
It was a great pleasure to stay at this hotel.
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Accommodation's Reply
20 Oct 2025
Dear sir, Thank you very much for your kind words and excellent rating. We’re truly delighted to know that it was a great pleasure for you to stay with us. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Somerset Queen City Semarang for another enjoyable and memorable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
e***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Clean and comfortable. Stay here
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Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you for your kind feedback and excellent rating. We’re delighted to know that you had a clean and comfortable stay with us. We truly appreciate your support and look forward to welcoming you again at Somerset Queen City Semarang soon. Warm regards, Ady Wisnu S. Guest Service Manager
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Located next to Queen City Mall, near Kota Lama and Tawang Station. Clean rooms, cool air conditioning. This is a new hotel. I'll stay here again if I go back to Semarang. Thank you.
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Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you very much for your wonderful feedback and excellent rating. We’re delighted to know that you enjoyed your stay, especially our convenient location next to Queen City Mall and close to Kota Lama and Tawang Station. We’re also glad that you were satisfied with the cleanliness and comfort of your room. We truly appreciate your kind words and look forward to welcoming you back to Somerset Queen City Semarang on your next visit to the city. Warm regards, Ady Wisnu S. Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great location, connecting to Queen City Mall, plentiful parking space, nice hotel room and restaurant. Most importantly, the bed is comfortable, not too soft.
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Accommodation's Reply
05 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location, comfortable rooms, and facilities. It’s great to know that you had a pleasant stay, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
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Misbakhul K. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff was friendly, the rooms were elegant, beautiful, and perfect. And especially the food...it's beyond words. Awesome...
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Accommodation's Reply
04 Oct 2025
Dear Mr. Misbakhul, Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed our friendly staff, elegant room, and especially the food. Your kind words mean a lot, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Recommended, clean, tidy, very nice room
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re delighted to know you enjoyed the clean and tidy room, and had a pleasant stay with us. We look forward to welcoming you back again soon. Warm regards, Ady Wisnu S. Guest Service Manager
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very comfortable, the building is new, but unfortunately the restaurant is not open yet, so we had breakfast at the cafe in the mall.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your kind feedback. We’re glad to know you found our hotel comfortable and enjoyed the new facilities. We apologize for the restaurant not being available during your stay, and appreciate your understanding with breakfast being served at the mall café. We look forward to welcoming you again, where we hope you can enjoy a more complete experience with us. Warm regards, Ady Wisnu S. Guest Service Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 8 week(s) ago
BREAKFAST IS HUGE.... THE VOUCHER ONLY GIVES ONE MEAL FOR 1 PERSON. IT'S NOT A BUFFET. POWER OUTAGES ARE MORE THAN ONCE!!! C***K
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during breakfast service and with the electricity interruptions. Your comments are very valuable, and we will review these areas carefully to improve both our dining experience and facility reliability. We truly appreciate your input and hope to serve you better on your next stay. Warm regards, Ady Wisnu S. Guest Service Manager
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The room was clean, but unfortunately, it smelled. The smell was apparently coming from the open drain of the washing machine. The engineer had already closed it, but the smell was still a bit off.
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4 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your feedback and for appreciating the cleanliness of our room. We sincerely apologize for the odor issue from the washing machine drain and regret the inconvenience it caused. Please be assured that our team has taken action, and we will continue to monitor closely to prevent recurrence. We hope to welcome you back for a fresher and more comfortable stay. Warm regards, Ady Wisnu S. Guest Service Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is new, and everything is still clean. Unfortunately, the shower, toilet, and sink are made in China, which is cheap and uncomfortable to use. The water dispenser is actually modern and nice, but because the third liner is on top, it makes a very unpleasant noise when turned on. The hotel is located across from Poncol Station, so you can hear trains all day long.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for taking the time to share your feedback with us. We’re glad you appreciated the cleanliness and our modern facilities, and we also sincerely regret the discomfort you experienced with the bathroom fixtures, water dispenser noise, and outside train sounds. Your comments are valuable for us to improve both our facilities and guest comfort. We truly hope to have another opportunity to welcome you back for a better experience. Warm regards, Ady Wisnu S. Guest Service Manager
m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It's my first time staying there but from the first time I wanted to go there again, it's clean, only when I got the bathroom in the morning it was a mess but the staff was really nice.
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4 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for sharing your experience. We’re glad to know that you enjoyed your first stay with us and that our team could respond quickly to the bathroom issue. We look forward to welcoming you back again soon! Warm regards, Ady Wisnu S. Guest Service Manager
A***S
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is super friendly and efficient, for a newly opened hotel the quality is equivalent to 5 stars.
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3 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your kind words. We’re delighted to know that our friendly and attentive team made your stay enjoyable, and that you found our new hotel to be of 5-star quality. We look forward to welcoming you back again soon! Warm regards, Ady Wisnu S. Guest Service Manager
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Jusak A. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Nice, clean, and comfortable... It's also very close to Queen Mall. Overall, it's great. Keep up the quality of the hotel, and most importantly, don't raise the prices for the executive rooms.
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1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Mr. Jusak, Thank you for your kind feedback. We’re glad you found our hotel clean, comfortable, and conveniently connected to Queen City Mall. Your note about maintaining our quality and pricing is truly appreciated, and we’ll do our best to keep delivering great value. We look forward to welcoming you again soon. Warm regards, Ady Wisnu S. Guest Service Manager
Harya F. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Recommended new accommodation in Semarang. Strategic location, complete facilities, and affordable price. Thank you to Ms. Lovena and Mr. Syakir for their hospitality and assistance during your stay.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Mr. Harya, Thank you for recommending us and for highlighting our strategic location, complete facilities, and value. We truly appreciate your kind words for Lovena and Syakir — we will be sure to share your recognition with them. We look forward to welcoming you back soon to Somerset Queen City Semarang. Warm Regards, Ady Wisnu Setiawan
柴建树
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good good ...
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Accommodation's Reply
08 Aug 2025
Dear sir/madam, Warmest Greetings from Somerset Queen City Semarang. On behalf of the entire team at Somerset Queen City, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. Once again, thank you for choosing our serviced residence. We look forward to the opportunity of welcoming you back for another exceptional stays. Thank you & Warm Regards, Ady wisnu setiawan Guest Service Manager
mufarazi
icon-Transit
Transit
icon-origin-TRAVELOKA
7.4
/10
Reviewed 11 week(s) ago
new hotel apartment next to shopping mall. restaurant was not ready yet so they offered breakkfast from the caffe inside mall which is very standard, limited option but pricey for type and quality of foods
2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Sir/madam, Thank you for your feedback and for staying with us. We're happy to hear that your overall stay was a good one. We apologize that our restaurant was not yet open during your visit, and we understand that this affected your breakfast experience. We're working hard to have everything fully up and running soon, and we hope to provide a much better experience next time. We truly appreciate your understanding and hope to welcome you back in the future. Thank you & Warm Regards, Ady WISNU Setiawan Guest Service Manager
L***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
At Somerset Hotel, I was upgraded to a higher room. The room was comfortable, the bed, the bathroom were all okay. It's a shame that the breakfast was not comfortable because the hotel wasn't fully finished yet. Hopefully it will be better.
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Sir/madam, Thank you for your feedback and for staying with us. We're happy to hear that your overall stay was a good one. We apologize that our restaurant was not yet open during your visit, and we understand that this affected your breakfast experience. We're working hard to have everything fully up and running soon, and we hope to provide a much better experience next time. We truly appreciate your understanding and hope to welcome you back in the future. Thank you & Warm Regards, Ady WISNU Setiawan Guest Service Manager
E***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The hotel is clean and the service is also very good. I will come back here again😊
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Accommodation's Reply
05 Aug 2025
Dear Sir/madam, Warmest Greetings from Somerset Queen City Semarang. On behalf of the entire team at Somerset Queen City, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. Once again, thank you for choosing our serviced residence. We look forward to the opportunity of welcoming you back for another exceptional stays. Thank you & Warm Regards, Ady WISNU Setiawan Guest Service Manager
e***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 13 week(s) ago
PLEASE NEXT TIME... IMPROVE CUSTOMER SERVICE AND BREAKFAST AGAIN.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Sir/madam, Thank you for your feedback and for staying with us. We apologize that our restaurant was not yet open during your visit, and we understand that this affected your breakfast experience. We're working hard to have everything fully up and running soon, and we hope to provide a much better experience next time. We truly appreciate your understanding and hope to welcome you back in the future. Thank you & Warm Regards, Ady WISNU Setiawan Guest Service Manager
Number of reviews per page
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40