s***n
5.9
/10
Reviewed 2 week(s) ago
They're under renovation, and it's incredibly noisy. The water went out at night when I wanted to shower, and I was told to shower in the morning. Complaining to Cove's customer service team didn't yield any results, and the staff were unfriendly in my opinion. They were curt and made me feel like I was trying to steal.
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Accommodation's Reply
29 Sep 2026
We are deeply sorry about your unpleasant experience at Cove Palacio. We take this matter very seriously. Your feedback is invaluable in improving our services, and we hope this negative experience won't deter you from choosing Cove for your future stays. If you have any further concerns, please contact the Cove team so we can assist you further. Have a wonderful day!
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