Capitalia Antara Polanco

Explore Capitalia Antara Polanco
9.0
Exceptional
From 298 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

10.0

Traveler Reviews Capitalia Antara Polanco

Number of reviews per page
20
40
Top reviews
Myrna
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location super walkable. The rooms had a lot of natural light but they ended up getting very hot throughout the day. The amenities weren’t great - breakfast was a 3/5 and they would only clean the rooms if you asked them to. I stayed for 2.5 weeks and only got 1 clean and had to ask for a second one when I ran out of supplies. Gym was also mediocre. But I think the location and spaciousness was great.
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Hilda
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, staff were friendly and welcoming. we love it.
Jazmin
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Capitalia Antara Polanco was great and exceeded my expectations! The host was very informative and communicated prior to check-in which made the process very easy. The entire staff I dealt with was very kind, polite, and helpful. The property is very clean, smells great, and both of my rooms were spacious and had plenty of amenities (including full kitchen) that helped me enjoy my stay. I also took advantage of the complimentary rooftop breakfast on two occasions and it was lovely enjoying the city view with fresh juice and eggs made to order. It really helped to get the mornings started on my busy days. The location is very convenient, there's plenty to do in the surrounding areas from shopping to dining and sightseeing. In just short walks we were able to go to both Antara plaza and Palacio de Hierro for shopping, dined at several restaurants with lots of variety, toured Museo Soumaya, as well as covered the basics at convenience stores and pharmacies. While other attractions were just a short drive away like Bosque Chapultepec and lucha libra at Arena Mexico. I'm very thankful this stay enhanced my trip, I felt like I had nothing to worry about. I would definitely stay here again!
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Jessica
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The breakfast and the chef’s service in the roof garden were excellent.
Eric
icon-
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

i asked for my room to get cleaned and I asked for late checkout and they said ok than the day of they tell me no late check out and I had to leave at 11 on the dot if I would of known that I would have had a extra day than I had to wait at the airport with all my stuff for 5 hours B4 my plane come
Daniel
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes the room and view was very beautiful the staff was friendly and very attentive
israel
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The location amenities and the room was very good . We were told to make our own bed, had to ask for towels and toilet paper when used. The room was never cleaned during the three day stay. Liked the complimentary breakfast.
MARIA
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

El cuarto y el baño me encantaron. Tiene una cocina pequeña, una salita, balcón; es muy agradable, moderno y cómodo. Está en Polanco en una parte más comercial pero muy ubicado! La razón por la cual no pongo cinco estrellas es porque el staff no me pareció amable. No están entrenados para hotelería. No saludan, no ayudan, no son hospitalarios como caracteriza a los mexicanos. Y aunque el desayuno está incluido y se sirve en el rooftop, que es muy agradable, las señoritas que atienden no son amables ni comunicativas, y tampoco están entrenadas. Una de ellas estaba comiendo y cocinando al mismo tiempo. La única persona amable y risueña fue Adel! Por lo demás, me gustó el hotel. Tomar en cuenta que hacen limpieza cada 7 días, y si quieres que limpien diariamente, es un servicio pagado
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Nataly
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Todo estuvo muy bien, lo único que las toallas del baño estaban un poco viejas y las paredes del baño tenían manchas. El primer código no sirvió pero ya el segundo perfecto
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great view and clean facility
Alexandra
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

very comfortable, great location and staff very helpful and pleasant
Ben
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The rooms rooms were beautiful and very comfortable. The service wasn't the best. When we needed some extra help it proved to be a little difficult.
Cynthia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great area, staff were kind, and the rooftop was very cute. Would stay here again.
Geena
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great place!!
Adaorah
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Clean room with everything you need. Great location and friendly staff.
mehul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing stay and perfect location
Karla Castillo
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Love it
Liliana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

El senor del front desk es super amable nos sentimos en casa ... felicitacipnes
Wilbert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This was our second day. Staff is very friendly rooms are equipped with what is these for comfortable stay. You can’t beat to the great location, restaurants are within walking distance, plenty to do and see. Highly recommend
Dina Elizabeth
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Personal muy amable, lugar agradable
Number of reviews per page
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