Alltrue Sydney Hotel Batam Center

Explore Alltrue Sydney Hotel Batam Center
9.0
Exceptional
From 47 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Alltrue Sydney Hotel Batam Center
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Traveler Reviews Alltrue Sydney Hotel Batam Center

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Customer reviews
Ibnu F.
icon-Medical
Medical
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10.0
/10
Reviewed 4 day(s) ago
Been to Alltruesydney twice and it never disappoints.
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h***i
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
Friendly hotel staff, comfortable rooms.
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Verified Traveler
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Business
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5.6
/10
Reviewed 6 day(s) ago
The room is full bugs and the service is poor as I asked plug for my phone, they didn't respond to me and I had to go reception to asked them. After moping the room, the room smells bed.
1 people find it helpful
N***h
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 day(s) ago
hmmm the food is not very tasty, there is an unpleasant smell in the corridor, it is not very comfortable, the staff are okay
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W***G
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Leisure
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6.0
/10
Reviewed 2 week(s) ago
Room floor so slipped with oil even after mop. Water Heater not function. Breakfast not much choice.
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I***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and the receptionist was helpful during check-in. The hotel was comfortable and clean.
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1 people find it helpful
R***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Check in must be at 2 o'clock usually in every hotel you can check in at 1 o'clock..
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A***S
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and happy to serve guests. The rooms are clean and comfortable for a vacation. The breakfast is quite varied and delicious. Access to shopping centers is also easy because it is located in the city center.
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S***a
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9.7
/10
Reviewed 2 week(s) ago
Highly recommended, cheap, clean, comfortable.
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Nur A.
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Business
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly when assisting with the check-in process. The hotel's location is also very strategic to everywhere.
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M***a
icon-Business
Business
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8.5
/10
Reviewed 3 week(s) ago
The room was clean, but when I entered, the card couldn't be tapped. Apart from that, I found that the small pillow wasn't in the right position and the blanket wasn't pulled up neatly. However, the hotel quickly gave me a change of room.
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F***y
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8.5
/10
Reviewed 4 week(s) ago
Nice hotel, nice enough for overnight stay, spacious rooms and close to town
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nuriahrxking@gmail.com r.
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10.0
/10
Reviewed 5 week(s) ago
The hotel is very friendly and helpful.
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Rosa W.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Everything is good, but it takes a really long time to ask the staff to check the TV in the room or ask for a laundry bag.
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M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 7 week(s) ago
Many of the gym facilities are damaged, the family type rooms don't have chairs, the advertisement said they had a bathtub, but it turns out they don't.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the fitness facilities and the discrepancy in room type information. We have forwarded your feedback to the relevant team for immediate action to correct and improve the information to be more accurate. We sincerely appreciate your interest and look forward to providing you with an even better experience on your next visit. Best regards, Dian Pratama, Operations Manager, All True Hotel Sydney Batam Centre
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
The staff are not friendly at all, the room is nice but it's dirty, the geckos are not cleaned
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Accommodation's Reply
04 Oct 2025
Dear J*o, Thank you for your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of the room and the attitude of our staff. This certainly does not meet our established service standards. We take your feedback seriously and will address it immediately and improve it. We look forward to providing you with a better experience on your next visit. Sincerely, Dian Pratama, Operation Manager, Alltrue Sydney Hotel Batam Centre
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very satisfying for the service and the room. Thanks Traveloka for facilitating this.
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Accommodation's Reply
04 Oct 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that you were satisfied with our hotel's service and the comfort of your room. We would also like to thank Traveloka for partnering with us to facilitate your stay. We look forward to welcoming you back on your next visit with even better service. Sincerely, Alltrue Sydney Hotel Management
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shania a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
[Engaging opening line] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
15 Sep 2025
Dear Ms. Shania, Thank you for your review. We are glad you were satisfied with our price and service. We look forward to welcoming you back on your next visit. Best regards, Dian Pratama, Operations Manager, Alltrue Sydney Hotel Batam Centre
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G***r
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Leisure
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8.4
/10
Reviewed 11 week(s) ago
I chose this hotel because it seemed new and had good reviews. However, I was disappointed from the moment I arrived. First, I couldn't get a connecting room, and it was on a different floor. The receptionist didn't even bother to inform me until I asked. The reason was that there were a lot of group guests, so it was full. Then, my second disappointment was when I called the receptionist to ask if I could have breakfast to go, as I had to leave at 6:30 a.m. If it was possible, I would have ordered it for the two rooms I was staying in. The receptionist said she would pass it on to the restaurant or F&B and they would contact me later. I inquired again that evening, and the F&B was busy with work and didn't answer, and the receptionist said she would call me. I went to sleep and there was no call. When I asked again in the morning, they said it was possible as long as I'd notified them beforehand, even though I'd already informed them the night before. However, the receptionist on duty said there was no record of it. Hopefully, this can be improved. The best service was provided by the doorman, who promptly helped with loading and unloading luggage from the taxi. Overall thus the hotel is okay but needs an upgrade on the service.
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3 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear G*r. Thank you for choosing our hotel and sharing your experience during your stay. We apologize for the inconvenience, especially regarding the request for a connecting room and the poor coordination regarding the breakfast box. We understand your disappointment and consider this feedback a valuable lesson for our team to be more proactive and consistent in communicating information to guests. We are also very pleased to hear your appreciation for the security/doorman team who were quick to assist. We will pass this on as motivation for the team to always provide the best service. Once again, we apologize for this unpleasant experience. We are committed to improving coordination between departments and service at the Front Office to prevent a similar incident from happening again. We hope we will have the opportunity to welcome you back with an even better experience in the future. Sincerely, Dian Pratama, Operation Manager
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ADITYA K. N.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room was clean and nice. The service was also excellent, and the staff were all kind. Thank you, highly recommended.
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Accommodation's Reply
11 Sep 2025
Dear Mr. Aditya, N. Thank you very much for your positive review. We are pleased to know that you were satisfied with the cleanliness of your room and the service provided by our team. Your recommendation means a lot, and we look forward to welcoming you back soon. Best regards, Dian Pratama, Operation Manager, Alltrue Sydney Hotel Batam Centre
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