PT
Pham T.
7.0
/10
Reviewed 7 week(s) ago
I booked the room in advance but didn't receive the home policy. When my sister arrived, she wasn't allowed to stay and wasn't given a refund.
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Accommodation's Reply
07 Oct 2026
Thank you for choosing Cupid Hotel. We apologize for any inconvenience you may have experienced.
Our online booking system clearly states the minimum age for check-in. We also provide guidance and assistance with the refund process. Your cancellation request has been confirmed, and we have notified you through the booking system that the refund has been processed.
If you have not received your refund, please contact the booking system directly. Thank you for your understanding.
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