Important Notice Regarding Traveloka Xperience Bookings Affected by PSBB

In an effort to reduce new COVID-19 cases, PSBB (Large-scale Social Restrictions) has been reinstated in DKI Jakarta. During the PSBB period, some activities in non-essential fields — including attractions, beauty & spa, entertainment, playgrounds, tours, and sports — will be temporarily suspended.

Bought an Xperience voucher (excluding Flexi Sale vouchers and COVID-19 tests) with a visit date between 14 September and 27 October 2020? Don't worry, if the venue you had planned to visit is closed during PSBB, your voucher’s validity period will be automatically extended. A new voucher will be sent to your email and can be used to enjoy the Xperience safely after it reopens!

Frequently Asked Questions

I have an unredeemed voucher for an Xperience located in DKI Jakarta. What should I do?

There is no need to worry, as you will still be able to redeem your voucher after the PSBB period ends. You will receive an email this week containing your new voucher with an extended validity period if your booking fulfills the following requirements:

- The Xperience that you've booked is an Attraction, Beauty & Spa, Entertainment, Playground, Sports, or Tour located in DKI Jakarta that has been temporarily closed based on DKI Jakarta Governor Regulation Number 88 Year 2020

- Your planned visit date falls during the PSBB period in DKI Jakarta (14 September – 27 October 2020)

- Your voucher is not a Flexi Sale voucher

- Voucher was purchased before 14 September 2020

Once the PSBB period has ended, please contact the partner before visiting to ensure that the venue has already opened.

What happens to my old voucher if I get a new voucher by email?

Your old voucher will be void once you receive a new voucher with an extended validity period by email. Once our partner is back in operation, please present the new voucher to enjoy the Xperience.

I can no longer find my voucher on the Traveloka app. What should I do?

If your original visit date has passed, your voucher may not show up on your "My Booking" page. You will still be able to view it by accessing "My Booking", then opening "View your purchase history".

The voucher on my Traveloka app is still valid only during the PSBB period. What should I do?

The new validity period may not be reflected correctly on your My Booking page. However, rest assured that once you've received a new voucher by email, the validity period of your voucher has successfully been extended. Once our partner is back in operation, please present the new voucher instead.

What happens to my voucher if the PSBB period is extended?

If the PSBB period extends beyond your new voucher’s validity period, you will receive another new voucher by email provided your voucher was issued prior to 14 September 2020. Once our partner is back in operation, please present the newest voucher to enjoy the Xperience.