In certain cases of flight changes, passengers may receive direct notification from the airline before Traveloka's official announcement.

Here's what you need to know and what you can do if that happens:

1. The verified airline's message is the most up-to-date information about your flight

In this case, we recommend referring directly to the information provided by the airline, as it will be the most accurate and up to date. You will have to wait a while for the Traveloka app to reflect those updates and provide alternative solutions.

2. You can request for a reschedule

If the new flight time doesn't work for you, you can request a reschedule immediately. To request a reschedule, you can access the feature through your e-ticket. Tap the reschedule option, then follow the instructions to make the request.

3. Or. you can request for a refund

Similarly, if the changes are inconvenient and you do not wish to reschedule, you may request a refund right away. To request a refund, you can access the feature hrough your e-ticket in the Bookings menu via Traveloka. Tap the refund option, then follow the instructions to make the request. (refer to the red box)

Related articles:

• What to do when airlines change my flight without Traveloka notification?
• Why did my flight get canceled/changed by the airline?
• How to submit a refund or reschedule if my flight got changed by the airline