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Help Center - Flights

HELP CENTER HOME

FLIGHTS

MANAGING YOUR BOOKING

REFUND, RESCHEDULE, AND OTHER CHANGES

RESCHEDULE

HOW TO RESCHEDULE A FLIGHT BOOKING

How to Reschedule a Flight Booking

How to Reschedule a Flight

There are two types of reschedules that you can use, the first is the Regular Reschedule and the second one is Reschedule+.

Please Note

Reschedule+ is only available for some flights that feature the option for Reschedule+.

How to Make a Regular Reschedule or Reschedule+?

Basically, the two options have the same steps, but in a particular step, you need to choose between Regular Reschedule and Reschedule+.

Please follow this guide for more detailed information:

1. Go to your Traveloka App homepage and tap Bookings.

2. Open your e-ticket for the flight you want to reschedule. Go to the Manage Booking section and tap Reschedule.

3. You will be directed to the Flight List, tap Continue to Select Flight(s).

4. Tick the flight(s) and passenger(s) that you want to reschedule.

5. Below, you will see the Reschedule Type section. You can choose between Regular Reschedule or Reschedule+.

6. Once you’ve selected the type of reschedule you want, tap Continue.

7. Please read the Reschedule Terms & Conditions. After you’ve finished, tick I agree to the Reschedule Policy, then tap Continue.

8. Now you will need to fill in the details to search for your new flight. Once you’ve finished, tap Search.

9. Pick one of the newly available flights that suits your needs.

10. After you’ve selected your new flight, you need to review the new flight and price details.

If the price of your new flight is higher than your original flight, you will be charged the difference.
If the price of your new flight is lower than your original flight, the surplus will be refunded to you via your original payment method. For example, if you paid by bank transfer, the surplus will be transferred back to your bank account.

Notes

A lower price might be available only in Reschedule+ for some cases when you change the routes or airlines.

11. If everything is already in place, tap Continue to move to the payment process.

12. Choose your preferred payment method and complete your payment.

13. Once your payment is received and the process is completed, find your new e-ticket on the Bookings page and your email.

How to Check If a Reschedule Is Successful

If the reschedule is successful, the reschedule status on your e-ticket on the app will change to Reschedule Completed.

Once issued, your new e-ticket will be sent to the email address you used to make the booking.

Reschedule Information, Policy and Fee

About High Reschedule Costs

There are 2 reasons why your reschedule are high:

1. There are only a few seats left on your new flight

If there are only a few seats available on your new flight, it will be reflected through the Fare Difference price.

Ticket prices usually increase when there are only a few seats left on the plane. This may be because the date, time, or flight you chose are highly sought after by other travelers as well.

Another possible reason is because you requested a flight change close to your new departure date, which makes it more likely for the seating to be limited.

2. You request a reschedule very close to the original departure date

If you request a reschedule close to your original departure date, it will be reflected through the Airline Reschedule Fee price.

This is because some airlines charge a higher reschedule fee if you request a flight change close to the departure date.

Reschedule availability is based on the airline's seat availability.
In most cases, you can only change the date and time of your flight, subject to availability. Changing your airline is possible only for certain domestic flights.
Each airline has a different rescheduling time limit. To find out more about each airline's policy, please refer to the Terms & Conditions and then choose your airline.
In addition to the reschedule fee from the airline, you will be charged an additional fee from Traveloka. The details are as follows:

Domestic Traveloka Fees :

start at IDR 25.0000 / MYR 5 / SGD 2 / THB 80 / VND 45,000 / PHP 60 / AUD 28 / USD 25 / EUR 22.5 / GBP 20 per passenger per route

International Traveloka Fees :

IDR 65.000 / MYR 15 / SGD 6 / THB 150 / VND 85,000 / PHP 180 / AUD 28 / USD 25 / EUR 22.5 / GBP 20 per passenger per route.