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Help Center - Flights
Flight Info
Managing Your Booking
Booking Information
How to Correct a Flight Passenger Name
My Passport is Being Renewed, Can I Still Book a Flight?
How to Select Seats on My Upcoming Flight
Sharing a Flight Status
Using the Search Form
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Check-in
I have successfully received my e-ticket. How can I use it to board the flight?
Changing Passenger Name and Details During Online Check-in
Online Check-in with Checked Baggage
Printing Your Boarding Pass
How to Check In to My Flight at the Airport
How to Check In Online
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Refund, Reschedule, and other Changes
How to submit a refund for a flight ticket
How to Reschedule a Flight Booking
How to Change My Flight Route
Why is my flight refund taking so long?
Can I refund a specific passenger if my booking includes more than one person?
How much will I get from my flight refund?
How long is the expected duration of the refund process?
Refund Policy for Flight Facilities
How to check my refund status
Refund for Extra Baggage
Refund for a COVID-19 Test Purchased Together with a Flight
What are the available refund methods in Traveloka?
Refund in the Form of Traveloka Coupon
Refund in the Form of Traveloka Points
Refund Policy Due to Cancellation by Airline
Submit Refund Difficulties Due to Forgot Password
Travel Voucher Terms and Conditions
Travel voucher validity
How long is the expected duration of the refund process?
What documents do I need to prepare to request a refund?
My TPayLater balance hasn’t been reflected after submitting a refund request
I received a Travel Voucher after refund, how do I use it?
Before submitting a flight refund request, how can I check the amount I will receive?
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Travel Disruption
I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?
What should I do if the airline changes my flight route?
I’m already at the airport and the airline changed my flight, what should I do?
Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?
My Flight has been Canceled by the Airline or Rescheduled by the Airline
What are “Flight Changes” and the Special Recovery Policy?
How To Check My Preflight Notification
How to find out if my flight has been changed by the airline?
What to do when airlines change my flight without Traveloka notification?
How to submit a refund or reschedule if my flight got changed by the airline
Will I get a refund if my flight gets canceled by the airline?
Why did my flight get canceled/changed by the airline?
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General Information
Flying Policy
Identity Document Required for Flying
Are the prices for children and infant different?
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Booking with Traveloka
Do I have to pay to select my seat?
Has insurance been included in the ticket price?
How can I buy High Flexibility Ticket?
Purchasing Travel Insurance
Am I guaranteed to get the seat that I have reserved?
Why can’t I find the High Flexibility Ticket option when I search for a flight?
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Additional Services
What’s the difference between cabin and check-in baggage?
How to Purchase Add-ons After Your Flight E-ticket Is Issued
About In-flight Meal
Refund for a COVID-19 Test Purchased Together with a Flight
Refund for Your Meal
What are free baggage and extra baggage?
How much should I pay for extra baggage?
How to Use a Lion Air E-ticket to Redeem a COVID-19 Rapid Test
How to Purchase a COVID-19 Test with a Lion Air Flight Purchase
How to Refund PCR Test Service by Lion Air Group
How to Check If My Extra Baggage Purchase Is Successful
How to Purchase Extra Baggage
Purchasing Extra Baggage for Sports and Other Special Equipment
Refund for Extra Baggage
Types of Baggage Allowance
How to Check My Baggage Allowance
Purchasing Baggage Protection
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Payment
Travel Updates
Are infant passengers and/or child passengers allowed to board the plane?
What COVID-19 test results can I show, if there is no PCR or antigen test service in my hometown?
Can I get tested for COVID-19 at the airport?
Can I still be allowed onboard if my COVID-19 test results have not been issued?
Flight Travel Documents during the PPKM
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