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Help Center - Flights
Travel Disruption
About Preflight Notification
How To Check My Preflight Notification
Minor/Significant Flight Schedule Changes and Special Recovery Policy
What to do when airlines change my flight without Traveloka notification?
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General Information
Flying Policy
Passport Requirement for Overseas Transit
Using Someone Else’s Flight Ticket
Traveling While Pregnant
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Are the prices for children and infant different?
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Managing Your Booking
Booking Information
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My Passport is Being Renewed, Can I Still Book a Flight?
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Check-in
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Printing Your Boarding Pass
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Refund, Reschedule, and other Changes
How to Reschedule a Flight Booking
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Can I submit a reschedule request after my flight departure date has passed?
Flight Refund Process Takes Longer Than Usual
I Want To Confirm Flight Reschedule from The Airline
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About Travel Voucher
Actual Flight Refund Amount Different Than the Estimation
Flight Refund Cannot Be Processed
Refund for a COVID-19 Test Purchased Together with a Flight
Refund in the Form of Traveloka Points
Refund in the Form of Traveloka Coupon
How to Choose the Right Reason for Refund Category
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Additional Services
How to Purchase Extra Baggage
How to Select a Seat on a Flight
How to Refund PCR Test Service by Lion Air Group
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Payment
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Why do I still Have to Pay the Installments when I have Submitted Refund
Travel Updates
Updates on Travel Regulations during COVID-19 Outbreak
Airline Policy Updates Regarding Coronavirus
Are infant passengers and/or child passengers allowed to board the plane?
What COVID-19 test results can I show, if there is no PCR or antigen test service in my hometown?
Can I get tested for COVID-19 at the airport?
Can I still be allowed onboard if my COVID-19 test results have not been issued?
Flight Travel Documents during the PPKM
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