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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name
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My Passport is Being Renewed, Can I Still Book a Flight?
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How to Select Seats on My Upcoming Flight
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Sharing a Flight Status
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Using the Search Form
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Check-in

I have successfully received my e-ticket. How can I use it to board the flight?
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Changing Passenger Name and Details During Online Check-in
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Online Check-in with Checked Baggage
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Printing Your Boarding Pass
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How to Check In to My Flight at the Airport
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How to Check In Online
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More Articles

Refund, Reschedule, and other Changes

How to submit a refund for a flight ticket
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How to Reschedule a Flight Booking
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How to Change My Flight Route
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Why is my flight refund taking so long?
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Can I refund a specific passenger if my booking includes more than one person?
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How much will I get from my flight refund?
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How long is the expected duration of the refund process?
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Refund Policy for Flight Facilities
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How to check my refund status
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Refund for Extra Baggage
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Refund for a COVID-19 Test Purchased Together with a Flight
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What are the available refund methods in Traveloka?
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Refund in the Form of Traveloka Coupon
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Refund in the Form of Traveloka Points
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Refund Policy Due to Cancellation by Airline
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Submit Refund Difficulties Due to Forgot Password
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Travel Voucher Terms and Conditions
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Travel voucher validity
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How long is the expected duration of the refund process?
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What documents do I need to prepare to request a refund?
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My TPayLater balance hasn’t been reflected after submitting a refund request
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I received a Travel Voucher after refund, how do I use it?
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Before submitting a flight refund request, how can I check the amount I will receive?
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Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?
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What should I do if the airline changes my flight route?
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I’m already at the airport and the airline changed my flight, what should I do?
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Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?
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My Flight has been Canceled by the Airline or Rescheduled by the Airline
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What are “Flight Changes” and the Special Recovery Policy?
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How To Check My Preflight Notification
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How to find out if my flight has been changed by the airline?
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What to do when airlines change my flight without Traveloka notification?
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How to submit a refund or reschedule if my flight got changed by the airline
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Will I get a refund if my flight gets canceled by the airline?
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Why did my flight get canceled/changed by the airline?
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General Information

Flying Policy

Identity Document Required for Flying
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Are the prices for children and infant different?
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Booking with Traveloka

Do I have to pay to select my seat?
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Has insurance been included in the ticket price?
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How can I buy High Flexibility Ticket?
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Purchasing Travel Insurance
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Am I guaranteed to get the seat that I have reserved?
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Why can’t I find the High Flexibility Ticket option when I search for a flight?
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More Articles

Additional Services

What’s the difference between cabin and check-in baggage?
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How to Purchase Add-ons After Your Flight E-ticket Is Issued
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About In-flight Meal
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Refund for a COVID-19 Test Purchased Together with a Flight
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Refund for Your Meal
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What are free baggage and extra baggage?
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How much should I pay for extra baggage?
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How to Use a Lion Air E-ticket to Redeem a COVID-19 Rapid Test
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How to Purchase a COVID-19 Test with a Lion Air Flight Purchase
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How to Refund PCR Test Service by Lion Air Group
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How to Check If My Extra Baggage Purchase Is Successful
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How to Purchase Extra Baggage
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Purchasing Extra Baggage for Sports and Other Special Equipment
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Refund for Extra Baggage
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Types of Baggage Allowance
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How to Check My Baggage Allowance
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Purchasing Baggage Protection
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More Articles

Payment

Travel Updates

Are infant passengers and/or child passengers allowed to board the plane?
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What COVID-19 test results can I show, if there is no PCR or antigen test service in my hometown?
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Can I get tested for COVID-19 at the airport?
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Can I still be allowed onboard if my COVID-19 test results have not been issued?
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Flight Travel Documents during the PPKM
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More Articles
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