Start your search by entering flight details, including flight destination, date of flight and the number of passengers. Below the passengers number, you will find the Seat Class menu where you can select either Economy or Business. Then, click on Search Flights.

For specific routes, the airlines only offer Economy and Business Class. Class options shown in search results is based on the seat availability from the airlines.

Your e-ticket and receipt will be issued within 60 minutes after your payment has been verified. Once issued, your e-ticket and payment receipt will be sent to your contact's email address.

You can also find your e-ticket and receipt by logging in to your Traveloka account and going to My Booking. You can do this either from your Traveloka App, or Traveloka website using your laptop or mobile devices. If you don’t have a Traveloka account, then you can find them by clicking Retrieve Booking on Traveloka homepage (desktop and mobile web).

If you're logged in to your Traveloka account, you can find all information regarding your flight via My Booking. Otherwise, you can find it by clicking Retrieve Booking on Traveloka homepage. You can also find your flight details in the e-ticket issuance email, as well as on your e-ticket.

If you still can't find the information you're looking for, kindly contact Traveloka Customer Service.

Book your flight tickets in a few simple steps:

1. Filling in your origin, destination, date of travel and the number of passengers on the search box, and click on Search Flights 

2. Choose a flight that suits your preference. 

3. Fill in contact and passenger details. 

4. Choose any payment methods that you prefer, and then proceed with payment.

Once we have verified your payment, you will then receive an email from Traveloka that contains your e-ticket

It depends on the flight routes, seat availability, and how close you are to your departure date. Typically, the lower your current subclass ticket is, the higher the cost for your upgrade. The cost will also be higher if you have booked an intercontinental flight.

Expect comfort and priority assistance from the cabin crew. Business class has first-rate meal quality, wider seats, better amenities, and its own dedicated flight attendants. It also provide travelers with extra baggage allowance, and also other facilities such as shorter check-in queue, VIP lounge access, and faster baggage offloading at the destination airport. Some facilities may differ between airlines, depending on the aircraft types and the flight lengths (e.g. long-haul or short-haul flights).

You can contact our Customer Service at 0804-1500-308 to proceed with your request. Please inform us the details of your request and we will do our best to accommodate them!

Yes! Most airlines offer dedicated check-in lines for their First/Business Class passengers. For more information, consult the staff at the airline's check-in counter.

Absolutely! You can select your seat during web check-in, or request your desired seat to the check-in counter at the airport.

No more waiting around for your transfer or departure in overcrowded restaurants or waiting rooms! Every Business Class and First Class passenger may access the lounge and enjoy its facilities with no additional fee. To benefit from this service, simply show your boarding pass at the lounge’s front desk. Savour the complimentary refreshments, and make the best of the lounge’s free high-speed internet, quiet area, shower rooms and other additional facilities such as newspapers and magazines.

For domestic routes, you can upgrade to Business Class by contacting the Airline’s Call Center. The respective agent will inform you the upgrade cost and how to complete the payment. To keep you informed, Indonesian airlines that serve Business Class include Garuda Indonesia, Batik Air, and Sriwijaya Air.

For international flights, you may proceed by contacting the Airline’s Call Center or Traveloka Customer Service. Our representative will guide you on the following steps.

Unfortunately, you could not downgrade a travel class through Traveloka. If you wish to do so, you need to contact the airline directly. Please note that downgrading a travel class depends on the seat availability, and you would not receive a refund for the fare differences.

To find out whether or not your booking cancellation is refundable, please refer to the cancellation policy as stated on your e-ticket.

Refundable means you are allowed to cancel your booking without any cancellation fee, while Partially Refundable means only a part of the amount you have already paid is going to be refunded. If your booking is Non-refundable, there won’t be any refund for any cancellations or changes made to your booking.

Please note that the refund amount you receive may vary depending on the airline’s policy, your refund reason, and the gap between the date of refund request and your departure date.

To cancel, follow these simple steps:
1. Log in to your Traveloka account, and go to My Booking menu.
2. Choose the booking you would like to cancel.
3. Select Manage Booking, then tap on Refund.

For complete guidance on how to refund, please visit Refund Procedure. If you experience any difficulties in submitting a refund, please Contact Us.

1. Go to My Account.

2. Log in to your Traveloka account.

3. Tap My Refund. You will be able to see your current refund status.

4. When your refund process is done, you will get an email from Traveloka. Your refund will be transferred back to the payment method you used during booking.

Note: The refund process for a hotel booking may take up to five (5) days, while the refund process for a flight may take up to 14 days.

Log in hereto check your refund status.

If you are traveling without any checked baggage, make sure you arrive at the airport 90 minutes before your flight. If you have bags to check, please get to the airline check-in counter at least 2 hours before your flight departure. For international flights, we suggest you to arrive at the airport at least 3 hours prior to the departure time.

Please ensure you have allocated enough time for security screening and immigration.

Currently, this feature is only available for flight bookings made through Traveloka App with country setting “Indonesia”. Make sure that you have logged in to your Traveloka account to perform this action.

Please go to Online Check-in to see the list of airlines that support online check-in.

You can check-in online via Traveloka app by following these simple steps:

1. Log into your Traveloka account.

2. Open your e-ticket through My Booking.

3. Tap Online Check-in.

4. Once you have agreed to the Online Check-in policy, fill in your check-in details. Then, tap the Check In button.

5. When check-in is successful, you will be able to see the boarding pass through your e-ticket. It will also be sent to your email.

Please note that you need to carry a printed boarding pass to the departure gate. If you can’t print it yourself, you can print the boarding pass at the check-in counter.

Note: As soon as check-in is available for your flight, you will be able to find the Online Check-in menu on your Traveloka App homepage.

We suggest that you contact the airline directly to confirm policies regarding pregnant passengers and passengers requiring special assistance. You may also want to read our Online Check-in policy.

Unfortunately, you can purchase add-ons only at the initial booking stage and not during online check-in.

No, you cannot make any changes to your booking during online check-in.

You may resend your boarding pass by tapping on the Send Boarding Pass button on your e-ticket.

Yes, you need to present a printed boarding pass to be able to board the plane. Some airlines allow you to print the boarding pass on your own, while others require you to print it at the check-in counter.

Of course! Please proceed to the airline check-in counters at the airport, where you can drop your baggage and have your boarding pass printed.

No, you cannot make any changes or cancellations to your booking once online check-in has been completed. Please read the Online Check-in policy for detailed information about online check-in.

In most cases, you will still be eligible for a refund. If you find yourself in this situation, please contact the respective airline directly.

Your boarding pass will become unavailable from three (3) days after your departure date. However, you can still access your boarding pass that was sent to your email when you have completed online check-in.

Book your hotels in a few simple steps:

1. Filling in your destination, date of stay and the number of guests on the search box, and click on Search Hotels

2. Choose a hotel that suits your preference. 

3. Fill in contact and guest details. 

4. Choose any payment methods that you prefer, and then proceed with payment.

Once we have verified your payment, you will then receive an email from Traveloka that contains your voucher.

After completing your transaction, the hotel voucher and receipt will be emailed to you as an attachment. You can also access your hotel voucher in My Booking when you log in to your account on Traveloka App or Traveloka website.

There are a few possible reasons why your hotel voucher has not been issued:

• The payment was not the exact amount stated on the invoice
• The payment was made after you have exceeded the payment time limit
• There is a delay in the verification process of your payment due to disruptions in the bank system

If your voucher has not been issued although you have completed payment, please upload the proof of payment and please wait for 60 minutes max. If the payment you made is in accordance with the nominal charged and does not exceed the time limit given, your voucher will then be issued.

Once your payment has been received, you will receive a confirmation email. The email contains your hotel voucher and itinerary details.

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

Unfortunately, this is not possible. The minimum duration of stay is one day.

Through Traveloka, you can book a maximum of 8 rooms in a single booking.

We're sorry, but Traveloka does not conduct transactions over the phone or sales counters. To book a flight/hotel, please do so via our website at Traveloka.com.

You can change your stay dates and/or duration as long as your booking is refundable or partially refundable. Here’s how:

1. Log in to your Traveloka account on Traveloka App, and go to the My Booking menu.
2. Select the booking you want to change and tap Reschedule.
3. Enter a new stay date that suits you, then tap Search.

If you have booked a Pay at Hotel or a non-refundable room, follow these steps:

1. Cancel your current booking.

2. Make a new booking with stay dates or duration that suits you best.

To find out whether your booking is refundable, please refer to the policy on your hotel voucher. Please keep in mind that rescheduling your stay may incur some fees.

Note: Hotel Easy Reschedule is available on Traveloka App version 3.0 and above with country setting Indonesia and currency setting rupiah.

Reviewing an accommodation you stayed at can help other travelers decide their perfect place of stay. Make sure your review follows these guidelines:

• Easy to read: Use standard writing style (spelling, grammar, capitalization and punctuation). Minimize the use of slangs, upper cases, and abbreviations.
• Original: Reviews should be original and based on personal experience.
• Clean: Avoid swear words and improper language. Reviews should be appropriate for all ages. 
• On-topic: Reviews must be specific to your stay at the relevant property only. Include enough details and advice that will improve other travelers' experience.
• Non-commercial: Reviews should not contain any promotional materials (including links to social media accounts, personal blogs or other websites).
• Respectful of privacy: Reviews should not contain personal information, including phone numbers, email addresses, or links to other websites. 
• Compliant with policies: Reviews must comply with local laws, regulations, and other terms and conditions that may apply.

There is nothing like a good photo to bring your experience to life. Before submitting your photos, make sure to follow these guidelines:

• Original: Photos must be posted by their original owner.
• Non-sensitive: Photos should not contain sensitive material which may be deemed offensive or disturbing by other guests. 
• Clear and sharp: Photos should not be blurry or out-of-focus. Avoid heavy editing and lens effect filters (e.g. fisheye).
• Respectful of privacy: Photos should not contain personal or confidential information (e.g. credit card number). 
• Non-commercial: Photos should not contain any promotional or commercial materials.
• Relevant: Photos must be taken at the relevant property. Photos should capture property facilities or unique experiences that the property offers.
• No photo collages and duplicates: Each entry must be a single image (please do not submit a collage). Avoid uploading similar photos multiple times. 
• Secure: Submissions should not be infected by a virus or malware.  
• Compliant with policies: All submissions must be in .gif, .jpg, .bmp, or .png format. They must comply with local laws, regulations, and other applicable terms and conditions.

Please note that all reviews and photos will be moderated before they are published. Furthermore, by submitting your photos, you have acknowledged and agreed to the following terms and conditions:

1. All of the photos that you submit and/or upload are yours. By submitting your photos to Traveloka, all rights for your photos, which include copyrights, ownership rights and economic rights among others, will be transferred to Traveloka without any fee.

2. You agree to waive and release Traveloka from all claims and/or lawsuit filed by you and/or any other party that may arise in relations to the photos submitted by you. You will be held responsible for any loss suffered by Traveloka as a result of violation of rights over the photos that you have submitted and/or uploaded.

3. Traveloka has full rights in using the photos that you have submitted and/or uploaded as it sees fit. This includes but not limited to copying, displaying, distributing, modifying, translating, reformatting, analyzing, as well as creating any derivative works and any other form of commercialization.

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

In the rare events that you find yourself unable to check in, you may reach us by calling 0804-1500-308. To help us assist you, please prepare your Traveloka Booking ID before making a call.

Alternatively, you can tap the Need Check-in Help? button at the top of your hotel voucher. This button will appear from one day before your hotel check-in date.

After tapping the button, you will see a list of common check-in issues. Pick one that best describes your situation. Your selection will be notified to our Customer Service team, who will then take care of your booking. 

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

In the rare events that you find yourself unable to check in, you may reach us by calling 0804-1500-308. To help us assist you, please prepare your Traveloka Booking ID before making a call.

Alternatively, you can tap the Need Check-in Help? button at the top of your hotel voucher. This button will appear from one day before your hotel check-in date.

After tapping the button, you will see a list of common check-in issues. Pick one that best describes your situation. Your selection will be notified to our Customer Service team, who will then take care of your booking. 

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

In the rare events that you find yourself unable to check in, you may reach us by calling 0804-1500-308. To help us assist you, please prepare your Traveloka Booking ID before making a call.

Alternatively, you can tap the Need Check-in Help? button at the top of your hotel voucher. This button will appear from one day before your hotel check-in date.

After tapping the button, you will see a list of common check-in issues. Pick one that best describes your situation. Your selection will be notified to our Customer Service team, who will then take care of your booking. 

Currently, hotels in more than 30 countries support Pay at Hotel. To search for hotels that support Pay at Hotel, you can filter your search results by tapping Pay At Hotel in the Accommodation Preferences section.

If your booking has a free cancellation policy and is still within its full-refund period, you can simply go to My Booking, select View Hotel Voucher and then tap the Cancel Booking button. Otherwise, go to My Booking, tap the three dots icon on the upper right corner of your booking, and select Cancel Booking.

However, if your booking has a non-refundable/partially refundable policy, you will need to contact our Customer Service to cancel your booking. Please note that you will be charged a cancellation fee.

For information about cancellation procedures and fees, please contact our Customer Service by tapping this link. For urgent matters, please call us at +6015 4840 9469 or +603 7724 3501.

Simply open your Traveloka App then tap the Attractions & Activities menu on the homepage. Search for attractions or places to visit, or browse our selection of recommended activities just below the search button.

No more queueing! Have your ticket emailed instantly to you and skip the queue at the ticketing counter. You will also get all the tips and important information about visiting the attraction. Last but not least, it comes with the best price!

There is no special category for infant tickets. No worries, this does not mean your children could not participate in the fun. Just make sure to choose an attraction or activity that allows for children and infant guests. Check out the Activity Details section to learn whether infant guests are welcome.

Yes! Some attractions do offer a special price for group bookings. Make sure you enter the correct number of guests in the search box to enjoy this special price.

The maximum number of guests in one booking code will depend on our partner’s venue or activity restrictions. Some activities may have more specific rules and guidelines about the minimum and maximum number of guests. Be sure to check out the number of guests allowed directly on the app before booking any activity!

After your payment has been verified, we will immediately work with the tour operator to issue your voucher. The voucher issuance process may vary in length depending on the attraction or activity you have chosen. However, be rest assured that your booking is taken care of.

Please note that if your booking was made after 23:00 WIB, your voucher will be issued at the regular business hours on the following day.

Unfortunately, booking an unlisted attraction or activity would not be possible. If you have a suggestion of great things to add to our list, feel free to inform our Customer Service so we could make the efforts to include them. We would love to learn what excites you!

To find out whether your booking is refundable or non-refundable, you may refer to the cancellation policy stated on your voucher. Cancellation may also be subject to an additional refund processing fee, depending on your refund method.

If you need to cancel your booking, please contact our 24/7 Customer Service through this form. Please note that a cancellation fee will apply.

Unfortunately, you could not modify the details of your confirmed booking. What you could do instead is to cancel your booking. Please note that a cancellation fee will apply.

Unfortunately, you would not be able to correct the misspelled name on your voucher or change the name to someone else’s. Please check your booking details carefully to make sure you have got everything correct!

Once you arrive at the attraction, please go to the reception office to redeem your voucher. Any information related to voucher redemption will be shown on your confirmation email, and any specific policy from the attraction will appear under the My Booking menu on Traveloka App or website.

Traveloka vouchers are designed so you could simply show them from your mobile screen. However, some operators may need you to print out the voucher in order to redeem it. The complete information on voucher redemption is provided in your confirmation email. You may also find it under the My Booking menu on Traveloka App or website after logging in to your Traveloka account.

In general, the lead guest must present valid ID in order to redeem the voucher if the booking was made under one name. The ID is required for authentication purposes. In some cases, however, presenting a proper identification might not be necessary.

You can book economy, business & executive class trains as provided by PT. Kereta Api Indonesia (PT. KAI). Unfortunately, commuter train ticket booking is currently unavailable in Traveloka.

The price shown in search results is for one adult passenger only. To find out the total price for your booking, please click Details in the booking form.

PT. KAI as the train service provider allows a maximum of four adults and four infants in one booking (and the number of infants has to be fewer than or equal to the number of adult passengers). If you would like to book for more than four adults, please create more than one booking.

ADT (adult) is applied to passenger aged 3 years or older, while INF (infant) is applied to children younger than 3 years old.

Start your train booking by clicking on the Train menu at the top of the homepage. Search for a train by filling in your origin city/station, destination, date of travel and the number of passenger. Take a look at the train details on the search results page, and choose one that best suits your needs. Fill in your contact information and passenger details, and then proceed with payment. You will then receive an email from Traveloka that contains your e-ticket.

Of course. You can select your seat by clicking Select Seat in Traveloka booking form.

You can book up to four seats for four adults under one booking code. You can also bring your infant with you, but please be informed that they will not have their own seat.

Children under the age of 3 can travel free of charge. However, please note that they are not entitled for a seat.

Passengers over 18 years old need to provide an official ID (KTP/SIM/Passport) to book. For passengers under 18 years old who do not yet have KTP/SIM/Passport, please provide in your booking form another valid identity number (e.g. birth certificate, student ID), or simply enter your date of birth in ddmmyyyy format.

Once we are able to successfully verify your payment, we will send you an e-ticket which contains a booking code from PT. Kereta Api Indonesia. At this point, we can assure you that your booking is confirmed.

Yes, you can request a refund at one of PT. KAI appointed stations at the latest 30 minutes before departure time. However, please note that PT. KAI will charge you for a cancellation fee of 25% off the original ticket fare (not counting discount or service fee). Please refer to this page for further details.

Absolutely! You can request a reschedule at the departure station at the latest 60 minutes before departure time. Please keep in mind that you will be charged for a reschedule fee of 25% off the original ticket fare (not counting discount or service fee). Please refer to this page for further details.

Unfortunately, you would not be able to correct the misspelled name on your e-ticket or change the name to someone else’s. Please check your booking details carefully to make sure you have got everything correct!

On the day of your departure, you need to bring your Traveloka e-ticket to the departure station.

You only need to bring your mobile phone to show your e-ticket from Traveloka. Along with the e-ticket, please also bring a valid ID (that you used for booking) to be able to board the train.

Once you arrived at the train station, you have to exchange your Traveloka e-ticket with the official boarding pass from PT. Kereta Api Indonesia. To do this, please go to the self check-in machine at the station and scan the QR code on your e-ticket with the check-in machine. Alternatively, you can also enter the booking code as shown on your e-ticket.

To board the train, bring your printed boarding pass to the boarding gate and show it along with the valid ID that you used for booking.

Go paperless! You can present your e-ticket straight from your mobile phone. Open your Traveloka App, tap My Bookings menu at the bottom of the homepage, and find your e-ticket. Do remember to exchange this e-ticket with the official boarding pass from PT. Kereta Api Indonesia to be able to board the train.

Airport Train is an exclusive train service from and to airport. Currently, we offer Railink as the airport train service.

Currently, Railink is available at Kualanamu International Airport Station (KLN) and Medan Main Station (MDN).

For complete information about Railink promo deals, please go to our promo page.

Yes, if the kid is 3 years or older, or taller than 90 cm.

“Flexible Schedule” means that the ticket can be used for any train schedule on the selected departure date.

Generally, Flexi Ticket offers greater flexibility in choosing train schedule. Please find the details below.

Flexi Ticket:

• Valid for 1 (one) trip on any train schedule within the date as written on the e-ticket. 
• Passengers can choose their train schedule directly at the station, on the day of departure.
• Non-refundable and cannot be rescheduled.

Regular Ticket:

• Valid only for the train schedule written on the e-ticket. 
• Passengers can select their seats during booking. 
• Refundable and can be rescheduled (terms and conditions apply).

Flexi Ticket is cheaper because it is non-refundable and cannot be rescheduled. Also, passengers cannot select their seats during booking.

You can book airport train in a few simple steps:

1. Click on the Train menu at the top of the homepage then click the Airport Train tab

2. Search for an airport train by filling in your origin city/station, destination, date of travel and the number of passenger

3. On the search results page, choose on that best suits your needs

4. Fill in your contact information and passenger details, and then proceed with payment

Once we have verified your payment, you will then receive an email from Traveloka that contains your e-ticket.

You will be asked to enter your contact information (name, email, phone number) and passenger information (name, ID type and number).

Yes, but only if you purchase Regular Tickets. For Flexi Ticket holders, your seat will be automatically assigned.

Your seat will be assigned when you get your boarding pass at the station.

If you purchase a Flexi Ticket, your payment should be made within 2 hours 40 minutes after booking. This also applies for Regular Ticket with trains departing more than 24 hours from booking.

Meanwhile, for Regular Ticket with trains departing less than 24 hours from booking, the payment time limit is 20 minutes after booking.

Your Railink e-ticket and receipt will be issued within 10 minutes after your payment is verified. Both the e-ticket and receipt will be sent directly to the email that you used during booking.

You can also access your e-ticket in My Booking when you log in on Traveloka App or Traveloka website.

It is because Traveloka uses the same booking code for all Flexi Ticket bookings. But don’t worry, because your booking will be validated using your unique Traveloka Booking ID.

Your Railink e-ticket and receipt will be issued within 10 minutes after your payment is verified. Both the e-ticket and receipt will be sent directly to the email that you used during booking.

You can also access your e-ticket in My Booking when you log in on Traveloka App or Traveloka website.

It is because Traveloka uses the same booking code for all Flexi Ticket bookings. But don’t worry, because your booking will be validated using your unique Traveloka Booking ID.

You can check-in by showing the e-ticket on your Traveloka App or email, at the Railink counter at the station. Then, you will receive your Railink ticket together with an RFID card to enter the gate.

To get your boarding pass, you need to show the e-ticket on your Traveloka App, or the one sent to the email you used during booking, at the Railink counter at the station. A Railink ticket and an RFID card, which you will use to enter the boarding area, will be handed to you along with the boarding pass.

If you have received the e-ticket on your email or Traveloka App, then we can confirm that your Booking ID is valid.

Unfortunately, you can only choose the schedule where seats are still available. If the train is full, you can choose the next available train schedule.

For Flexi Tickets, Railink will use your Traveloka Booking ID to check your ticket’s validity. This can only be done directly at the Railink counters at the station.

Yes, but only for Regular Tickets. Cancellations must be done directly at the station counters, maximum 30 minutes before departure time. Please note that cancellations are subject to a fee of 25% of the original ticket price. Flexi Tickets, however, are non-refundable.

Yes, but only for Regular Tickets. If you purchase Flexi Tickets, please note that your booking is non-refundable.

Yes, but only for Regular Tickets. Rescheduling must be done directly at the station counters, maximum 30 minutes before departure time. Please note that rescheduling is subject to seat availability and a fee of 25% of the original ticket price. Flexi Tickets, however, are not eligible for reschedule.

No. All tickets under the same Traveloka Booking ID must be redeemed at the same time, for the same train schedule. 

The flight is our best pick for you, but you can change it. Simply click on Change Flight to pick from our top 3 recommendations. However, if our selections do not satisfy you, please click on See More Flight Options to choose from our full inventory.

If you are traveling without any checked baggage, make sure you arrive at the airport 90 minutes before your flight. If you have bags to check, please get to the airline check-in counter at least 2 hours before your flight departure. For international flights, we suggest you to arrive at the airport at least 3 hours prior to the departure time.

Please ensure you have allocated enough time for security screening and immigration.

Currently, this feature is only available for flight bookings made through Traveloka App with country setting “Indonesia”. Make sure that you have logged in to your Traveloka account to perform this action.

Please go to Online Check-in to see the list of airlines that support online check-in.

You can check-in online via Traveloka app by following these simple steps:

1. Log into your Traveloka account.

2. Open your e-ticket through My Booking.

3. Tap Online Check-in.

4. Once you have agreed to the Online Check-in policy, fill in your check-in details. Then, tap the Check In button.

5. When check-in is successful, you will be able to see the boarding pass through your e-ticket. It will also be sent to your email.

Please note that you need to carry a printed boarding pass to the departure gate. If you can’t print it yourself, you can print the boarding pass at the check-in counter.

Note: As soon as check-in is available for your flight, you will be able to find the Online Check-in menu on your Traveloka App homepage.

We suggest that you contact the airline directly to confirm policies regarding pregnant passengers and passengers requiring special assistance. You may also want to read our Online Check-in policy.

Unfortunately, you can purchase add-ons only at the initial booking stage and not during online check-in.

No, you cannot make any changes to your booking during online check-in.

You may resend your boarding pass by tapping on the Send Boarding Pass button on your e-ticket.

Yes, you need to present a printed boarding pass to be able to board the plane. Some airlines allow you to print the boarding pass on your own, while others require you to print it at the check-in counter.

Of course! Please proceed to the airline check-in counters at the airport, where you can drop your baggage and have your boarding pass printed.

No, you cannot make any changes or cancellations to your booking once online check-in has been completed. Please read the Online Check-in policy for detailed information about online check-in.

In most cases, you will still be eligible for a refund. If you find yourself in this situation, please contact the respective airline directly.

Your boarding pass will become unavailable from three (3) days after your departure date. However, you can still access your boarding pass that was sent to your email when you have completed online check-in.

Yes, you can change your confirmed package booking. To do so, you need to request flight details changes and stay period changes separately.

To change your flight schedule or flight details, you can try our Easy Reschedule feature. To know more about how it works, visit this complete guide to Easy Reschedule. Alternatively, you can contact the airline directly to change your flight date.

If you would like change your stay period or duration, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

If you would like to change your flight schedule or flight details only, please submit your request via Easy Reschedule. Visit this complete guide to Easy Reschedule for further info about the feature. Alternatively, you can contact the airline directly to change your flight date.

To change your hotel stay period or duration only, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Yes, you can cancel your booking via My Booking menu in your account. To cancel the whole package, you need to cancel your flight and hotel booking separately.

Please log in and choose the specific booking that you would like to cancel, then click on the Refund icon of that booking. If you use Traveloka App, tap Manage Booking to find the Refund icon.

Please note that some flight or hotel reservations are non-refundable. Make sure that you have read and understood the airline's and the hotel's policy.

In the rare events that you find yourself unable to check in, you may reach us by calling 0804-1500-308. To help us assist you, please prepare your Traveloka Booking ID before making a call.

Alternatively, you can tap the Need Check-in Help? button at the top of your hotel voucher. This button will appear from one day before your hotel check-in date.

After tapping the button, you will see a list of common check-in issues. Pick one that best describes your situation. Your selection will be notified to our Customer Service team, who will then take care of your booking. 

StayGuarantee is an assurance given by Traveloka that you could check-in successfully at the accommodation of your choice. Say goodbye to check-in troubles!

Anyone who books an accommodation through Traveloka App, desktop or mobile web with “Indonesia” as the country setting is eligible to claim for StayGuarantee. To keep you informed, it is unlikely that our hotel partners would decline your confirmed booking. But just in case, you can easily claim for Stay Guarantee.

Beginning one day before your hotel check-in date, a button that reads “Need Check-in Help?” will show up on your hotel voucher. Tap this button in case you need our assistance for your check-in.

After the button is tapped, a list of check-in troubles will appear. Pick one that best describes your situation, and our Customer Service Specialist will contact you to help you solve it.

PS: We care about your satisfaction. So if you feel unsatisfied with your stay at the new accommodation, we will give you a discount coupon worth up to 50% of your original transaction. Use this coupon for your next booking of any Traveloka products.

If you decide not to stay at any of the offered accommodations, you will get a full refund discount coupon along with a full refund of your original payment.

You can claim for StayGuarantee via Traveloka App (minimum version 2.9) or through our 24/7 Customer Service. Please refer to How to Claim for more details.

Traveloka Customer Support Specialist will contact you within 24 hours after you submit your claim request, to update you about your claim status. If you are entitled to a full refund, the refund process may take up to 5 (five) days once we have received your complete details.

Traveloka Customer Support Specialist will contact you via telephone or email within 24 hours after you submit a claim request, to update you about your claim status.

Claim approval for every submission will be decided on a case-by-case basis. Please refer to StayGuarantee Terms and Conditions for more details.

Yes. Please submit your claim form within 1 day after your check-in date, or at the latest 3 days after your check-out date.

Unfortunately, you can only claim for the compensation for your active booking within 1 day after your check-in date, up to 3 days after your check-out date.

The Claim the Guarantee button will appear on your hotel voucher 1 day after your check-in date, up to 3 days after your check-out date. Be sure to recheck your voucher within these dates!

You can purchase data roaming package in a few simple steps:

1. Open your Traveloka App and tap International Data Plans on the homepage screen

2. Select your destination country along with number of days you will be traveling for (optional)

3. Read through the complete description about each product before choosing a package

4. Enter your mobile number, select the date you wish to activate your plan (only for certain operators), then make a payment.

Once we have successfully verified your payment, we will activate your data roaming on your selected date. If you choose to activate the roaming on your date of purchase, we will immediately activate your data roaming.

Traveloka accepts payments via bank transfer (ATM/SMS Banking/e-banking/bank teller), ATM (all ATMs with ATM Bersama, Prima or Alto logo), Credit Card (Visa/MasterCard), and Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks). Please visit How to Pay for complete information on available payment methods.

Yes, you can. However, you will need Internet connection to do so. We recommend that you purchase your data roaming package prior to your departure, so you can check your roaming status and contact us for any assistance before you leave.

For Telkomsel prepaid users, please ensure that your phone number is correct and active (not blocked/expired/in grace period). If you are a Telkomsel postpaid user, you need to check your roaming feature eligibility by dialing *266#. Select 7 (Info) then 2 (Fitur Roaming) and 2 (Check Status). If roaming feature is disabled, please enable it first at your nearest GraPARI outlet.

To check your activation status, remaining data and other bonus, please dial *266# and follow the instructions. We recommend that you check your activation status before departing to your destination country. If you have any issues while you are abroad, Telkomsel Call Center can be reached at +628110000333.

If you wish to activate your data roaming package at the time of purchasing, your package will be active immediately and expire 24 hours after the activation time. However, if you wish to activate your data roaming package for one day on, for example, 1 June 2017, the package will be activated between 02:00 – 04:00 UTC/GMT+7 and expire at the same time on 2 June 2017.

Unfortunately, you cannot change the active period of your data roaming package. We suggest that you recheck your transaction details, which contain the activation date of your roaming package along with its active period, before confirming your purchase.

Unfortunately, if your roaming package is already successfully scheduled or activated, we will not be able to change the destination number or issue a refund for your transaction.

Purchasing an international data plan through Traveloka enables you to stay in touch with family, friends and business partners while overseas. You can purchase a prepaid local SIM card for a reliable, low-cost communication abroad.

Want to use your current SIM card instead? Activate international data roaming on your current SIM at an affordable price. You can also rent a WiFi router to use and share high-speed Internet connection.

Choose the option that suits you best! Please note that the availability of each product may vary based on countries.

Prepaid SIM card is a card with a local number that comes with a free initial data package, free call, SMS, and other benefits. Unlike the case with postpaid numbers, prepaid SIM card users are required to pay for the service upfront.

The benefits may differ based on the packages. Please refer to your Traveloka App for any detailed information about this.

If you access Traveloka App, you may find our promotion deals by tapping on the Ongoing Promos menu. For complete information on prepaid SIM card promo deals, please visit our promo page.

We provide micro and nano SIM cards for you to stay connected while traveling abroad. The list of products and any detailed information about this can be found on the Traveloka App.

Traveloka accepts payments via bank transfer (ATM/SMS Banking/e-banking/bank teller), ATM (all ATMs with ATM Bersama, Prima or Alto logo), Credit Card (Visa/MasterCard), and Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks).

Please visit How to Pay for complete information on available payment methods.

Once we are able to verify your payment, we will send you a confirmation email containing the voucher you need to redeem for your SIM card and the details of your pickup point. You may also find your voucher under the My Booking menu on the Traveloka App.

To redeem your voucher, please go to the selected pickup point. Simply show the voucher on your mobile screen to our partners’ staff, without having to print it out in advance! You may also need to have your passport ready to register your SIM card.

Inserting the SIM card to your mobile phone should activate the data plan. If you have troubles in installing and using the SIM card, please contact our Partner’s staff for help.

To find out about your remaining data usage, please refer to the booking details in the My Booking menu.

Purchasing an international data plan through Traveloka enables you to stay in touch with family, friends and business partners while overseas. You can purchase a prepaid local SIM card for a reliable, low-cost communication abroad. Want to use your current SIM card instead? Activate international data roaming on your current SIM at an affordable price. You can also rent a WiFi router to use and share high-speed Internet connection. Choose the option that suits you best! Please note that the availability of each product may vary based on countries.

WiFi router is a portable mobile device that connects you to the Internet by providing a WiFi hotspot, which can be shared with several other devices (e.g. smartphone, iPad, laptop, etc.) at the same time. By renting a WiFi router through Traveloka, you will stay connected anywhere in the world!

If you access Traveloka App, you may find our promotion deals by tapping on the Ongoing Promos menu. For complete information on WiFi router rental promo deals, please visit our promo page.

Open your Traveloka App and tap International Data on the homepage screen, and follow these steps:

1. Choose your destination country along with the number of days you will be using the service (optional)

2. Choose pocket WiFi rental among the available options.

3. Read through the instructions and select the pickup date, pickup location, and rental period.

4. Review your order, then proceed to payment.

Upon successful payment verification, we will issue your voucher that you may find under the My Booking menu on the Traveloka App. We will also send you a confirmation email along with the voucher.

To redeem your voucher, go to any of our partners’ voucher redemption counters at your chosen pick-up point. Simply show your voucher from your mobile screen, without having to print it out!

Depending on the product, some routers will require a deposit during pickup in the form of credit card or cash. Please refer to the information on the Traveloka App for details. 

Traveloka accepts payments via bank transfer (ATM/SMS Banking/e-banking/bank teller), ATM (all ATMs with ATM Bersama, Prima or Alto logo), Credit Card (Visa/MasterCard), and Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks).

Please visit How to Pay for complete information on available payment methods.

Location details for device collection can be found on the Traveloka App under the My Booking menu, and also in your confirmation email. To return the device, simply go to any of the pickup locations.

One day of WiFi router rental begins at 00:01 and ends at 23:59 at the pickup location time. So if you redeem the WiFi router voucher for two days on, for example, 1 June 2017 at 10:00, the device should be returned before 24:00 on 2 June 2017.

In general, you cannot extend the period or change the duration of your WiFi router rental. Please refer to the Reschedule Policy section on your Traveloka App for more details.

If you do not return the device, you will be charged a penalty fee, which will be deducted directly from your deposit. Please make sure that you have enough time before your scheduled departure to return the WiFi router to the respective counter.

Electricity token is a 20-digit number that you must enter into your electricity meter to get electricity. Electricity tokens are provided by Perusahaan Listrik Negara (PLN).

Please make sure that you have logged in to your Traveloka account. Once you are logged in, you will be able to access the PLN Electricity menu from Traveloka App homepage.

Yes, each transaction will carry an admin fee, which you will be able to see in the PLN Electricity homepage. You can also find it in the price details after choosing your preferred payment method.

PLN is scheduled to be offline at 23:00 – 00:59. All transactions during that period will be processed at 01:00.

There could be several reasons why this happened:

• The Meter Number/Customer ID number does not exist
• PLN system is offline
• Traveloka system is undergoing maintenance
• Your internet connection is unstable

To proceed with your transaction, please make sure your Meter Number/Customer ID number is valid and try again soon.

The amount of kWh you receive varies depending on your tariff classification (R1, B1, I1, etc.), voltage (900VA, 1300VA, etc.), regional taxes, and subsidies.

You will know the amount of kWh you have purchased only after you have completed your transaction.

PLN imposes a maximum kWh per electricity meter per month. If you find yourself in this situation, please contact Traveloka Customer Service at 0804-1500-308.

You can top up your meter and buy tokens easily via bank transfer, credit card (Visa/MasterCard), and other payment methods.

PLN imposes a maximum kWh per electricity meter per month. If you find yourself in this situation, please contact Traveloka Customer Service at 0804-1500-308.

You can find your 20-digit electricity token under the Purchase List and My Booking menus.

kWh calculation is within the authority of PLN. Hence, this could be due to some changes in PLN taxes/subsidies (PPN, PPJ), or changes in your tariff classification. You may contact PLN Call Center at 123 for more information.

There are two possible reasons why this happened:

• You had entered an incorrect number into the meter
  A PLN electricity voucher contains a 20-digit token. Please make sure you did not enter the wrong number or mix up two or more digits, and then try again.
• You had purchased a token for the wrong meter
  Please check your Meter Number (the 11-digit number shown on your electricity meter and Listrik Pintar card) and the numbers you had entered during purchase on the Purchase List. Electricity tokens are issued per Meter Number, and can only be used on that specific meter. If you had entered the wrong Meter Number, your transaction cannot be refunded.

Unfortunately, we will not be able to return your payment or cancel your transaction. To prevent this from happening, be sure to recheck the Meter Number (the 11-digit number shown on your electricity meter and Listrik Pintar card) before making your payment.

Paying for your health insurance to keep you covered should be as convenient as possible. Now you can save yourself some hassle by paying for your BPJS Kesehatan via Traveloka. Here is how:

1. Enter your BPJS Virtual Account number
2. Choose until what month you would like to pay your bills
3. Review the bill details and select your preferred payment method
4. Proceed to payment

Please note that you may pay your bills up to 11 months in advance (e.g. if you make a payment in August 2017, you can choose to pay up to July 2018). If you have outstanding bills from the previous months, they will also be included in your current bill.

Please make sure that you have logged in to your Traveloka account. Once you are logged in, you will be able to access the BPJS menu from Traveloka App homepage.

Yes. Each transaction will carry a fixed amount of admin fee, despite the number of family members included in the bill or the number of months that will be paid.

Unfortunately, BPJS Kesehatan only shows the account holder's name, the number of family members linked to the account, and the total amount due on your bill.

You can contact BPJS Call Center at 1500-400 to see your billing statement.

There are a few possible reasons why you cannot proceed with your transaction:

1. You had entered the wrong BPJS ID number.
2. You currently have no outstanding bill (someone has paid the bill or the bill is not yet available).

Please make sure that you have entered your 16-digit BPJS ID number correctly, and check with your family member(s) whether or not your bill has been paid.

It might be possible that your account has been converted to a family-based billing system. In that case, please confirm with your family members if anyone has paid the bill for all family members within the plan.

The bill that you receive is the sum of your current and overdue bills, as well as penalty fees. If your bill seems expensive to you, you may have overdue bills from previous months.

If you wish to see the details of your bill, we suggest that you contact BPJS Call Center at 1500-400.

You can pay your BPJS Kesehatan bills easily via bank transfer, credit card (Visa/MasterCard), and other payment methods.

Please wait up to 60 minutes for your transaction to be completed. If your transaction does not go through after 60 minutes, please contact Traveloka Customer Service at 0804-1500-308.

You can try to enter your BPJS ID number into the search box. If a message appears saying: “Number not found/Bill not available”, it is most likely that your payment has been received.

Alternatively, you may contact BPJS Call Center at 1500-400 to confirm your payment status.

Unfortunately, we will not be able to return your payment or cancel your transaction.

You can pay your IndiHome, Speedy Internet, and landline telephone bills quickly and conveniently via Traveloka. Now you can leave your worries behind and enjoy your travel!

Please make sure that you have logged in to your Traveloka account. Once you are logged in, you will be able to access Bill Payment where you can find the Telkom menu.

Yes, each transaction will carry an admin fee, which you will be able to see in the Telkom homepage. You can also find it in the price details after choosing your preferred payment method.

You can see your total bill, but you will not be able to see the details of your bills.

There are a few possible reasons why you cannot proceed with your transaction:

1. You had entered the wrong phone number/customer number.
2. You currently have no outstanding bill.

Please make sure that you have entered the correct number to proceed with your transaction.

The bill that you receive is the sum of your current and overdue bills, as well as penalty fees. If your bill seems expensive to you, you may have overdue bills from previous months.

If you wish to see the details of your bill, we suggest that you contact Telkom Call Center at 147.

You can pay your Telkom services bills easily via bank transfer, credit card (Visa/MasterCard), and other payment methods.

Please wait up to 60 minutes for your transaction to be completed. If your transaction does not go through after 60 minutes, please contact Traveloka Customer Service at 0804-1500-308.

You can try to enter your phone number/customer number into the search box. If the bill no longer exists, then your payment has been received.

Alternatively, you may contact Telkom Call Center at 147 to confirm your payment status. If you are an IndiHome user, you can also check your bill by logging in to your account here.

Please wait up to 60 minutes for your transaction to be completed. If your payment does not go through after 60 minutes, please contact Traveloka Customer Service at 0804-1500-308.

Unfortunately, we will not be able to return your payment or cancel your transaction.

We support XL, Axis, Indosat (IM3/Mentari Ooredoo), Smartfren, Telkomsel (Kartu As/Simpati), 3 (Tri) and BOLT!.

The decision on price changes and package benefits is within the authority of Telkomsel. Package details and other policies are subject to change.

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Yes, we provide the same data package that you usually purchase straight from your operator.

We partnered with local mobile network operators to provide data roaming services at affordable prices. While traveling overseas, activate your data roaming on your mobile phone to make calls, send messages and enjoy Internet access -- without having to replace your original SIM card. Now you can decide exactly how much you are paying for overseas phone use before you travel!

Currently, data roaming service is only available for Telkomsel users. Hang on while we are adding more telco partners to our list!

Open your Traveloka App and tap International Data Plans on the homepage screen. To purchase, enter your destination country along with number of days of service use (if applicable). Afterwards, choose a package among the available options. Enter your mobile number, select the date you wish to activate your plan, then make a payment.

Once we have successfully verified your payment, we will activate your data roaming on your selected date. If you choose to activate the roaming on your date of purchase, we will immediately activate your data roaming.

Specifically for Kartu Halo users, we recommend that you first make sure your roaming feature has been unlocked by Telkomsel. To do so, please call Telkomsel Call Center at 133.

For Prepaid users, your roaming package will be automatically activated -- no need to do manual setup on your mobile device as the international roaming feature is unlocked by default. For Postpaid users, please check with the operator directly by dialing Telkomsel Call Center at *133# to make sure your roaming feature has been unlocked and enabled. While you are abroad, Telkomsel Call Center can be reached at +628110000333.

Your roaming package is always active as long as it’s still within the active period with sufficient credit balance. Please dial *266# before departing to your destination country to check your activation status, set up SMS notifications, or check your usage.

If you have noticed that you entered the wrong number in advance of the active period, please call our Customer Service at 0804-1500-308. We will do our best to clear things up for you.

Unfortunately, if your roaming service is already activated before you notice this error, we would not be able to change its active period or issue a refund for your transaction. For more information, please refer to the International Data Plans Terms and Conditions as shown on Product Policy section under the My Booking menu on Traveloka App.

We provide micro and nano SIM cards for you to stay connected while traveling abroad. Currently, you can purchase Singtel hi!Tourist SIM cards for $15 or $30 (for use within Singapore only). Please refer to this page to learn more about the features and benefits of these prepaid SIM cards.

Please also note that this service is currently only available for customers traveling to Singapore.

Singtel hi!Tourist SIM cards come with talk, text and data plans. For more details, please click on the following page.

Once we are able to verify your payment, we will send you a confirmation email containing a voucher you need to redeem at Singapore Changi Airport. You may also find the voucher under the My Booking menu on Traveloka App.

To redeem your voucher, go to any of our partner’s counter located at Singapore Changi Airport Terminal 1, 2 or 3. Simply show the voucher on your mobile screen to the counter staff, without having to print it out in advance! Details on where to pick up your SIM card will be provided in your confirmation email.

You will also need to have your passport ready to register your SIM Card.

No. You can redeem your voucher anytime before it expires. Please check your voucher to be sure about its expiration date.

Pocket WiFi router is a mobile device that connects you to the Internet by providing a WiFi hotspot, which can be shared with other devices (e.g. smartphone, iPad, laptop, etc.) at the same time. By renting a WiFi router through Traveloka, you will stay connected anywhere in the world!

First, you need to purchase a WiFi router voucher. One voucher is only valid for one-day rental (which means you will need three vouchers for three days of rental, four vouchers for four days of rental, and so on.). Upon successful payment verification,, we will send you a confirmation email along with the voucher. You may also find your voucher under the My Booking menu on Traveloka App.

To redeem your voucher, go to any of our partner’s voucher redemption counter at Changi Airport Singapore Terminal 1, 2 or 3. Simply show your voucher from your mobile screen, without having to print it out!

You will need to pick up the WiFi router at Changi Airport Singapore at one of the following locations:

1. Arrival Hall Public Area Terminal 1 Booth T1A (next to Starbucks)
2. Arrival Hall Public Area Terminal 2 Booth T2 (across belt 34)
3. Departure Hall Public Area Terminal 2 Booth T2B (across check-in row 10)
4. Arrival Hall Public Area Terminal 3 booth Booth T3 (across belt 42)

Location details for device collection will be given in the confirmation email. To return the device, simply go to any of the pickup locations.

An S$200 credit card authorization hold deposit is required at pickup. No cash accepted. The temporary hold will be placed at the time of rental and released when you return the device. There will be no actual charges made on your credit card -- the authorization hold will be removed from your account (and thus returning your balance) by the time the device is returned. Expect the balance to appear in 14 to 30 working days from the date of rental, depending on the issuing bank of your credit card.

All additional fees incurred -- such as rental extension, late fees and charges for damaged/lost/stolen devices -- will be collected at return.

WiFi router rental period will begin at 24:00 SGT each day. So if you redeem the WiFi router voucher for two days on 1 January 2017 at 10:00 SGT, then the device should be returned before 24:00 SGT on 2 January 2017. The total rental days will be calculated upon device return.

You need to purchase additional vouchers through Traveloka. Please note that one voucher is only valid for one day, which means you would need three vouchers for three additional days of rental, four vouchers for four additional days, etc.

When you return the WiFi router, simply bring the additional voucher(s) and show it to the counter staff. If your voucher is insufficient, you will be charged an additional fee which is deducted from the deposit that you have paid in advance.

Yes. The calling code +62 is automatically added by our system to your BOLT! number. If you see +62999xx on your search results, order details and anywhere else, rest assured we acknowledged that you have entered the correct BOLT! destination number.

Traveloka accepts payments via bank transfer (ATM/SMS Banking/e-banking/bank teller), ATM (all ATMs with ATM Bersama, Prima or Alto logo), Credit Card (Visa/MasterCard) and Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks).

Please visit How to Pay for complete information on available payment methods.

No. You are paying for your data package separately and we will not take your existing credit balance.

No. Before making any purchase, please ensure that your destination number is not within its grace period. Please make sure your number has not been deactivated, or try reactivate your number before purchasing a data package.

You can do so for all operators except Tri, BOLT! and Smartfren. Please do not purchase the exact same product (either top-up credit or data package) from one of these operators within 30 minutes, as this may result in failure of top-up completion by the operator.

There could be several reasons why this happened:

1. You have entered a postpaid destination number

2. The number you entered is inactive or expired

3. Payment system failure

4. Technical issue on the phone operator’s side

If you find yourself in this situation, please contact our Customer Service team at 0804-1500-308 so we can help you immediately.

It is also possible that you have entered the wrong phone number during your transaction. It is regretful, but in this case, we would not be able to return your payment or cancel your transaction.

Game vouchers are available only on Traveloka App version 3.1 and above. To find them, update your Traveloka App, then tap Bills & Top-up on your homepage.

Yes, to purchase game voucher, you have to log in to your Traveloka account.

If you don’t have an account, you can sign up by tapping this link.

You can buy game vouchers easily using UANGKU Balance, bank transfer(ATM/SMS Banking/e-banking/bank teller), credit cards (Visa/MasterCard), or internet banking(BCA KlikPay, Mandiri ClickPay and CIMB Clicks).

You can find your booking by tapping My Booking and selecting Bills or Purchase List.

If you still can’t find your booking, please contact our Customer Service by tapping this link.

If your transaction was successful, please check My Booking,then select Bills or Purchase List. You should be able to find your e-voucher there.

If your transaction failed, please contact Traveloka Customer Service through this link.

First, check if you’re using the correct voucher for the game (you can’t use a Zynga voucher for a Lyto game, etc.). Then, check again whether you have entered the correct voucher code or password.

Second, check your voucher validity. Please note that your game voucher expires 6 months after purchase in Traveloka.

If all of the above are correct but you still can’t redeem your voucher, please contact our Customer Service by tapping this link.

Unfortunately, refund is not available for game vouchers.

You may have selected your favorite movie theater under the Quick Buy tab, and the movie you would like to see is not available at that specific theater.

You can tap the Explore button and browse through the available movies to find the movie you wanted to see.

Please open the Quick Buy tab to find the list of available theater types. Alternatively, you can also select your preferred movie theater to see the list of theater types it offers.

Under the Quick Buy tab, simply mark your preferred movie theater as favorite/star. This action will replace your current favorite movie theater. Alternatively, you can browse through the available movie theaters and update your favorite theater.

Normally, you will have five (5) minutes to complete your transaction before we release the tickets for others to buy. However, you may notice different time limits at different times of the day.

Currently, you can only purchase movie tickets via Traveloka.

No. Unfortunately, your personal CGV Member Card is not linked with our system.

Currently, we accept credit cards (Visa/MasterCard) and the Mandiri online debit. Other payment methods will be available in the near future.

You can use Traveloka coupons to get discounts on your tickets, but you cannot redeem your Points to purchase movie tickets.

Unfortunately, you will not earn any Points from purchasing movie tickets.

A convenience fee is charged for the conveniences of purchasing your movie tickets online. These conveniences include bypassing long queues at the movie theater, and buying and selecting seats to highly anticipated movies in advance.

Once your purchase has been confirmed, you will not be able to make changes to your order. We also cannot return your payment or cancel your transaction.

You can find the detailed information on how to redeem your tickets under the My Booking menu and in your confirmation email. To learn more about ticket redemption, please visit Movies.

Please visit the ticket counters and show the staff your proof of payment and voucher from Traveloka. Our partners at the location will be happy to print your new tickets.

You can try to resend your voucher to your email via the My Booking menu. If the problem persists, please contact Traveloka Customer Service at 0804-1500-308.

Once your transaction is completed, you can rest assured that your seat is secured.

For shuttle bus and rental car, you may book up to four (4) hours before your travel time. If you are an airport train Flexi Ticket holder, you may choose your train schedule directly at the station, on the day of departure.

Please select the closest location to your desired address in the search box. After choosing your preferred airport transport, you can fill in your address on the pick-up details section.

Traveloka allows a maximum of 10 passengers in one airport train booking. If you wish to book for more than 10 passengers, please create more than one booking.

Children younger than 3 years old are not counted as regular passengers as they do not require their own seats.

Infants are children younger than 3 years old.

Yes, the prices shown are the final price you pay. They have included taxes and other fees.

Cancellation policy may vary depending on the mode of transport. To be sure about this, please refer to the refund policy stated on your voucher.

The difference between Standard and Premium classes is the type of vehicle. Standard class offers standard MPV (multi-purpose vehicle), while Premium class provides premium sedans and vans.

There are two types of vehicles in this category:

1. Premium sedans (Toyota Camry and Mercedes-Benz E-Class)
2. Premium van (Toyota Alphard)

Yes, a driver is included in your booking fee.

Yes, the prices shown for Golden Bird vehicles are the final price. These prices have included car rental, driver, fuel surcharge, parking & toll fees, and VAT 10%.

The total price of your Golden Bird booking is calculated based on factors, such as vehicle type and pick-up and drop-off points.

We need your flight number to inform your driver whether or not your flight will arrive on time. Your driver will pick you up according to your flight arrival time.

You will be able to access your pick-up details under the My Booking menu at least 30 minutes before your departure time.

For airport pick-ups, we suggest that you go to any Golden Bird counters at the airport. For trips to the airport, please contact Traveloka Customer Service at 0804-1500-308.

For pick-ups at Soekarno-Hatta International Airport, Jakarta; Juanda International Airport, Surabaya; Ngurah Rai International Airport, Bali; Adi Soemarmo International Airport, Surakarta; Kualanamu International Airport, Medan; and Lombok International Airport, please follow these steps:

1. Go to the Golden Bird counters at the airport. Make sure to bring your Golden Bird voucher.
2. Show your voucher from the My Booking menu, or the PDF version sent to your email, to the staff who will guide you to your car.

Meanwhile, for pick-up at Ahmad Yani International Airport, Semarang and Sam Ratulangi International Airport, Manado:

1. Check your Golden Bird voucher under the My Booking menu at least two (2) hours before your pick-up time to see the vehicle and the driver details.
2. Look for your driver, who will be holding a sign showing your name at the arrival gate.
3. If you cannot find your driver, you can try to contact the driver's number shown on your voucher.

You may inform the driver directly if you would like to change your drop-off point. However, please be advised that you may be charged an additional fee and that the fee must be paid to the driver or the Golden Bird staff with cash prior to your ride.

You can update all details, including flight number and contact number, by contacting Traveloka Customer Service at 0804-1500-308.

Please submit your cancellation at least three (3) hours before your departure time by sending us message through Traveloka Customer Service by tapping this link. For urgent matters please call us at 0804-1500-308.

We suggest that you contact Golden Bird Call Center at +6221-794-4444.

To change your Golden Bird schedule, you need to cancel your existing reservation first. Then, book another date that suits you. Please note that cancellation requests should be submitted at least two (2) hours before your departure time.

Before making any cancellation requests, be sure that you have read the refund policy as stated on your voucher.

No. Currently, JAC only serves airport transfer from and to Soekarno-Hatta International Airport.

Yes, Big Bird JAC ticket prices are per person and applicable for all routes from and to the airport.

Yes, the Big Bird JAC prices already include driver, fuel, toll, parking fees, and taxes.

Absolutely. When your booking is confirmed, you are guaranteed a seat. If you are unable to get a seat on the date and time as written in your voucher, Big Bird JAC will be responsible to provide a replacement seat within the same schedule. Big Bird JAC will also be responsible for the extra cost that may result from these changes.

You cannot select a seat upon booking a ride with Big Bird JAC, but you can pick your seat as you board the bus.

No, you are required to board the bus at the departure point and time as written in the voucher. However, if you are traveling from the airport, you are allowed to board the bus from any of the airport terminals.

You may change your drop-off point,as long as it is one of the specified Big Bird JAC drop-off points. Please contact Traveloka Customer Service at 0804-1500-308 at least two (2) hours before your departure time to change your drop-off point.

Unfortunately, your Big Bird JAC ticket is non refundable.

Unfortunately, your Big Bird JAC bookings are not eligible for reschedule.

Conxxe is part of Holiday Taxis Group, a car service provider company that offers private car and shuttle transfer services.

Prices include driver’s fee, car rental fee, fuel, parking fee, tolls and taxes.

The Conxxe service that is available at Traveloka is only for point-to-point ride without stops or additional wait time. Should you need to make additional stops, please check with the driver directly during the trip. Also keep in mind that additional requests may incur fees, which will be charged directly to you.

Some Conxxe providers provide driver’s details while other don’t.

If your provider provides driver’s details, you will be able to find your driver’s name, phone number and car plate number on your e-voucher 30 minutes prior to your pick-up time. For trips that start from the airport, please follow the instructions on the e-voucher to meet your driver.

If you can’t find the driver’s details on your e-voucher, contact the provider directly. The provider’s info is on your e-voucher.

Tap here to see your e-voucher.

Please follow the instructions on your e-voucher and meet the driver at the predefined location. Your driver will be carrying a sign with your name on it.

Yes, you can. You can reschedule your Conxxe booking at the latest 3 days before your departure time.

To reschedule, just send us your reschedule request through Traveloka Customer Service by tapping this link. For urgent matters, please call us at 0804-1500-308.

Yes, you can. To refund your Conxxe voucher, just send us your refund request through Traveloka Customer Service by tapping this link. For urgent matters, please call us at 0804-1500-308.

Please note that you have to submit the refund at the latest 25 hours before your departure time.

If you have a Traveloka account, you are automatically registered to a travelokaPay account. Please make sure you have logged in to your Traveloka account before making any bookings. Open your Traveloka App homepage or click travelokaPay to access the feature.

Verify your account easily by uploading your ID card and taking a self portrait. Your account will be verified after you have successfully completed the verification process.

When your account is verified, you will be entitled to a higher balance of limit of Rp10.000.000.

You can check your account verification status by accessing the travelokaPay menu. Your status will appear under your username.

Account verification process will only take up to 24 hours.

Please contact Traveloka Customer Service to perform this action.

My Cards by travelokaPay is the fastest payment method from Traveloka. By registering to My Cards, you do not need to fill in your credit card details repeatedly. In other words, your booking process will be completed in under 60 seconds!

As a payment method, My Cards is only applicable for payments with credit card.

Traveloka ensures the security of your credit card data using leading industry data security and encryption standards (256-bit security technology and 100% PCI-compliance).

Traveloka accepts Visa and MasterCard to be used in My Cards.

You can store up to 3 (three) credit cards in your account.

Yes, of course. You can delete, add, or change the credit card details which you have registered at any time, because your convenience is our priority.

Of course! My Cards is optimized for Traveloka App, which you can download for free on your smartphone.

You may top up to Rp1.000.000 if your account is unverified, and to Rp10.000.000 if your account is verified. The maximum top-up amount is Rp20.000.000 per month.

No, UANGKU Balance does not have an expiration date and is valid to use anytime.

Please visit here for the complete guidance on how to view your balance and transaction history.

Currently, you cannot withdraw your balance to your bank account.

You may top up your UANGKU balance via bank transfer to SmartFren’s bank account.

If your top up amount is not reflected in your balance within 60 minutes after completing your payment, please contact our Customer Service team so we can look into it for you. Please note that you can always monitor your transaction status and history here.

UANGKU Balance can be used to pay for any of your bookings in Traveloka. Top up your balance and pay for your booking anytime.

Please visit How to Pay for the complete guidance on paying with Balance. Make sure you have enough balance in your account.

No, you may make a payment with only one payment method at a time. If you do not have enough balance in your account, please top up your balance before making your payment.

Unfortunately, UANGKU Balance only supports payment in Indonesian rupiah.

If your registered email or phone number is no longer active, please send us the following information:

1. The registered email or phone number in your Traveloka account

2. An active email address or phone number that you want to register to your Traveloka account

3. A copy of your valid ID card (KTP).

To send all the above information, please visit our Contact Us page, and follow these steps:

1. Select product: General.

2. Select category: Help me with.

3. Select your situation: Setting up my Traveloka account.

4. Tell us your concerns: Please add this email address/phone number to my account.

5. Attach a copy of your ID card (KTP).

Here’s the direct link to Contact Us.

You can also send all of your information via email at cs@traveloka.com with the subject: Help me with setting up my Traveloka account.

All payments made with UANGKU Balance will be returned to your balance.

If there are any issues related to UANGKU Balance at Traveloka, you can contact Traveloka Customer Service.

PayLater by travelokaPay is a payment facility that allows you to purchase Traveloka products and pay for them from a month later.

To be able to use PayLater, you will need to apply for it first. However, before applying, make sure that you:

- Have a valid identification document (KTP)

- Aged 21–55 years old

After your application is approved, you will receive a limit between Rp2 million and Rp10 million. The limit can be used to purchase Traveloka products, such as Flights, Hotels, Trains, and Attractions & Activities anytime you need them.

The best part is that you can pay for those purchases 30 days later, or split your payment into several months up to 6 months. After completing your payment, your limit will be returned to your Cardless Credit account so can use it again.

PayLater will only charge you 2 types of fee:

1. Late Fee

This fee is charged when you have not made any payment more than 30 days from your date of purchase. The fee is 5% from your total unpaid bills.

2. Installment Fee

The fee is charged when you choose to split your payments. The fee is 2.14% per month if you split your payments into 6 months. Nevertheless, if you choose to split your payments into 2–3 months during promotion period, there will be no fee.

Other than the fees mentioned above, there will be no other fees or charges.

You don’t have to worry. Currently, PayLater is powered by Danamas, a financial technology company licensed by the Financial Services Authority (OJK). Regulatory compliance is our main priority, so that we can ensure the continuity of our service and the protection of our customers.

Of course! After every transaction, you will have to submit a unique authentication password only you will know. This is to make sure that the transaction is done by no one else but you.

Yes, it is.We employ full encryption and user authentication to protect the privacy of your data. We will not share anything to other parties, so your information is safe with us.

As our customers are our top priority, we have a dedicated team to remind you to pay your PayLater bills. The team will start to reach out to you and/or your emergency contact 5 days after your bills are due. This is necessary so that you are prevented from having to pay more late fees.

To apply, make sure that you:

- Have a valid identification document (KTP)

- Aged between 21–55 years old.

Then, please follow the below steps to apply:

1. Prepare your valid ID card (KTP), then visit the travelokaPay page from the Traveloka App homepage.

2. Tap PayLater and follow the instructions in the application form. Please be advised that that you will need to take a selfie for verification purposes.

3. Once you've completed your application, it will be processed in under 60 minutes (office hours, Monday–Friday).

After your application is approved, you will get a credit limit of between Rp2 million to Rp10 million. This is the amount of money you can use for your purchases in Traveloka.

Please note that you are allowed only one PayLater account in Traveloka.

Yes, you can. To increase your PayLater limit, you must first request for it.

Here’s how:

1. Tap travelokaPay on the Traveloka App homepage

2. Select PayLater

3. In your PayLater account page, tap Increase Now.

4. In the next page you will be asked to upload an additional document. You may choose between yourlast month’s salary slip or last 3 months’ bank statement.

5. After you’ve uploaded the document, tap Increase Now.

The application process will take no more than 60 minutes. Applications will only be processed during office hours, Monday–Friday.

Once your request is approved, you will get a limit of between Rp2 millon and Rp10 million.

Before using PayLater, please be advised that there is a minimum purchase amount of Rp500.000.

Here’s how you can buy a Traveloka product with PayLater:

1. Select the product you want to buy.

2. In the payment page, select PayLater. (Make sure you have enough credit!)

3. Decide whether you want to make your payments in installments. (There is a minimum installment amount of Rp100.000 per month).

4. Tap Pay With PayLater, enter the verification code, and your transaction is done!

You will have to pay for your PayLater purchases no longer than 30 days after you bought them to avoid late fee.

Here’s how:

1. Tap travelokaPay on the Traveloka App homepage.

2. Select PayLater and tick all the purchases you want to pay.

3. Click Pay Now and select a payment method. (Currently we only accept payment via bank transfer with BCA, BNI, BRI and Mandiri).

You are only eligible to apply for PayLater if you meet these criteria:

- Have a valid identification document (KTP)

- Aged 21–55 years old.

If you have met all the criteria above, it is possible that your application was rejected due to the following reasons:

- Application details did not match the details in your documents.

- You have applied and have been approved for PayLater previously.

- Documents were blurry/unclear, incorrect or expired.

- Family contact number was incorrect or unreachable.

If everything is in order and you still got rejected, please contact us by email at cs@traveloka.com

Yes, you’ll be able to refund your flight and the money will be returned to your PayLater account. However, please keep in mind that if the refund amount is greater than the amount of your unpaid installments, the difference will be transferred to your bank account.

For example:

You purchased a Rp900.000 flight ticket using PayLater’s 3-month installment plan. Your credit simulation will look like this:

- First month: Rp300.000

- Second month: Rp300.000

- Third month: Rp300.000

You have paid your first and second installments (Rp600.000), but then need to request a refund. Due to the airline’s policy, you will only receive a refund of Rp700.000 instead of the full Rp900.000.

In this case, we will return Rp400.000 (your Rp600.000 installment payment minus Rp200.000 cancellation fee) to your bank account. Meanwhile, the rest Rp300.000 will be returned to your PayLater account.

For information on how to request a refund, click Refund Procedures.

Of course! Reschedule is available for all payment methods, including Cardless Credit. Tap Easy Reschedule to see how to request a reschedule.

Your application verification process will take only up to 60 minutes (during office hours, Monday–Friday) after you have submitted your application.

During the verification process we will verify all your submitted details and call your family contact.

After the verification process is completed, we will notify you via email.

If you can’t find your departure location or destination, try entering the province where your departure location or destination is located.

You can see the exact position of your boarding and arrival points in the details of your search results and by tapping VIEW ON MAP next to the address.

This happens because there is only one available boarding or arrival point for the route.

It refers to the way the seats in the bus are set up. For example, a bus with 1 - 2 seat format offers a row of single seats on one side and a row of two seats on the other.

It means you have passed the PO's time limit to book your tickets online. Hence, you must contact the PO directly to book your tickets.

Unfortunately, currently you cannot change the contact details in your e-ticket after your booking is complete.

First, take a look at the upper part of your e-ticket to see if you need to exchange the e-ticket with a paper ticket.

If it says that you need to exchange your e-ticket, then you can show the e-ticket to the bus staff at your boarding point and ask for a paper ticket.

If it says that the e-ticket is an official ticket, just show your e-ticket to the bus staff at your boarding point to board the bus.

Please immediately contact our Customer Service at 0804-1500-308 or tap here. We will try to help you to depart.

The basic rental service without add-ons includes in-city usage of up to 12 hours per day OR up to 23:59, and driver's services. Fuel, tolls, tips, and driver's meals are not included.

Here’s how you can check whether you will need an out-of-town package:

1. View product details.

2. Under the Out of Town section, tap See Zone Map.

3. Check if your location is within the designated red area on the map or included in the list of zones.

Overtime Rules:

-Overtime fee will be charged when rental duration exceeds 12 hoursORpast 23:59 on each rental day.

- If your overtime use exceeds 6 hours or 6:00 the next day, it will be counted as an extra day and you will be charged an extra full-day fee.

Therefore, if you need to rent until before 06:00 the next day or your overtime is less than 6 hours, we suggest that you rent for a day, and pay the overtime fee to the driver directly. However, if you need to use the car until after 06:00 or need to add more than 6 hours, we suggest that you rent another day.

There are two ways to submit special requests:

- For special requests before booking, please fill in the Special Requests section in the booking form.

- For special requests after booking, please contact the rental provider directly.

For rentals starting at night, the 1 day count ends at 00:00. For example: If you start using the car at 22:00, then at 00:00 (usage of 2 hours) it would have already counted as 1 day. If you use the car past 00:00, you will be charged an overtime fee.

Add-ons complement your basic package, which covers in-city usage of up to 12 hours per day OR up to 23:59 and a driver service. You can choose from a variety of add-on packages, such as:

Overtime: For additional rental time of less than 6 hours or before 06:00 the next day.

Out of town: For traveling outside the specified city/region. Please refer to the zone map for more details.

Driver’s Accommodation:Covers the driver’s overnight stay during out-of-town trips.

All in One: Covers fuel, toll, parking fees and driver’s mealsthroughout the rental period. For use in specified city/region only.

Add-ons can be purchased when you book your car or directly from the driver later. For any other extra services that you may need, please request them directly to the rental provider or driver. All fees that may be incurred from the extra services can be paid directly to the driver.

Note:

Driver tips are not included in the basic rental service or add-ons.

For your driver’s information, please call the car rental provider directly. The rental provider’s information is on My Booking. The rental provider will also contact you 24–48 hours before pickup time to provide the driver information.

Please go to My Bookings and contact the rental provider directly. If your driver is still uncontactable, please contact Traveloka Customer Service at 0804-1500-304.

Each provider have their own policies and discretions. Please contact the rental provider directly to find out about this information. You can find your rental provider’s contact information on My Booking.

Yes, you can. To change your reservation details, such as pickup time/location or passenger details, you have to directly contact the car rental provider.

On the other hand, to make changes to your reservation details, such as car type and rental duration, you have to contact our Customer Service and cancel your booking. You then make a new booking that suits your needs.

Unfortunately, you cannot reschedule your car rental booking. You must contact our Customer Service team to cancel it. Then, make a new booking that suits your needs.

Of course! All add-ons can be purchased during the rental period by informing your driver. However, we suggest that you inform the car rental provider beforehand to ensure availability. Price list for add-ons can be found in your booking voucher or requested from the driver upon entering the vehicle. You then pay for the add-ons directly to your driver.