Help Center - General Information

How to Pay for My Booking

Payment Confirmation and Verification

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

How will I receive the one-time password (OTP) to complete my payment?

Claiming Reimbursement for My Business Travel

My Payment Proof Is Missing

About Service Fee

How to Find the Latest Promos on Traveloka

Inapplicable Promo Code

What is Refund Transfer Fee

About Traveloka Coupons

How can I obtain a Traveloka coupon?

Available Payment Methods for Rupiah Transactions

What are the differences between Transfer and ATM payment methods?

How to Pay for My Booking via Indomaret or Alfamart

I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?

About the Traveloka QR Code Scanner

Supported QR Codes

How to Handle an Unrecognized QR Code

What is Credit Card Installment?

Which credit cards are eligible for the installment program?

How can I pay in installments?

Will I be charged with an additional fee?

May I know the list of existing bank partners?

Why did my installment payment transaction fail?

Why was I charged the full amount in my credit card statement?

Can I request a refund if I pay in installment?

Can I cancel my installment request?

Can you tell me more about Traveloka?

Where can I get the Traveloka App?

Why can’t I download Traveloka App on my device?

Is Traveloka App available for BlackBerry or Windows Phone?

Beware of Fraudsters Claiming to Be Traveloka

Get help or contact Traveloka Support