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Help Center - General Information

General Information

General Information

General Payment Info

Claiming Reimbursement for My Business Travel
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About Service Fee
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Promo Info

How to Enable Location Features on Your Phone for the Best Traveloka App Experience
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How to Find the Latest Promos on Traveloka
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Inapplicable Promo Code
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Refund

What is Refund Transfer Fee
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Traveloka Coupon

About Traveloka Coupons
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How can I obtain a Traveloka coupon?
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Paying in IDR

Available Payment Methods for Rupiah Transactions
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What are the differences between Transfer and ATM payment methods?
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How to Pay for My Booking via Indomaret or Alfamart
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I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?
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Payment with Virtual Account

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Traveloka QR Scanner

About the Traveloka QR Code Scanner
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Supported QR Codes
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How to Handle an Unrecognized QR Code
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Installment

What is Credit Card Installment?
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Which credit cards are eligible for the installment program?
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How can I pay in installments?
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Will I be charged with an additional fee?
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May I know the list of existing bank partners?
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Why did my installment payment transaction fail?
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Why was I charged the full amount in my credit card statement?
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Can I request a refund if I pay in installment?
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Can I cancel my installment request?
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Available Payment

Virtual Account

How to pay with BCA Virtual Account on Traveloka
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How to pay with Mandiri Virtual Account?
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How to pay with CIMB Virtual Account on Traveloka
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How to pay with BNI Virtual Account?
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ATM

How to Pay Traveloka Tickets via ATM
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Credit Card

How to Pay Traveloka Tickets via Credit Card
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Paylater

How to Pay Traveloka Tickets via Traveloka Paylater
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Bank Transfer

How to Pay Traveloka via BCA Bank Transfer
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How to Pay Traveloka via BNI Bank Transfer
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How to Pay Traveloka via BRI Bank Transfer
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How to Pay Traveloka via Bank Transfer
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How to Pay Traveloka via Mandiri Bank Transfer
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Instant Payment

How to Pay Traveloka via BCA OneKlik
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How to Pay Traveloka via Instant Payment
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How to Pay Traveloka via Mandiri Clickpay
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Convenience Store

How to pay Traveloka products via Alfamart/Alfamidi
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How to Pay Traveloka via Retail Outlets
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How to pay Traveloka via Indomaret
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Learn About Traveloka

About Traveloka

Can you tell me more about Traveloka?
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Traveloka App

Why can’t I download Traveloka App on my device?
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Is Traveloka App available for BlackBerry or Windows Phone?
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Fraud

Beware of Fraudsters Claiming to Be Traveloka
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Traveloka Support

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Traveloka Priority

About Traveloka Priority
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About Priority Points
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Is it Priority Points redeemable?
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How does this program work? What’s the mechanism and benefits offered?
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Priority Points earning and spending behavior
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