If your payment proof is missing, please Contact Us to verify your payment. Before contacting us, please prepare some information related to your transaction, such as:

• Bank name and account number used to make the transfer
• Account holder’s name
• Transfer channel (ATM/Internet Banking/Mobile Banking)
• Transaction date and time
• Traveloka’s bank name and account number the fund was transferred to
• The amount of payment (including the last 3 digits)
• Booking ID