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Help Center - General Information

What happens if my refund is converted to Refund Balance

Info

The Refund Balance feature can only be accessed for Apps version 3.52 and above. For Web & Mobile Web, it has been available since November 14, 2025.

Your refund is processed to Refund Balance, you can use it for transacting in Traveloka or to withdraw it to your saved bank account.

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