Help Center - General Information

How to Pay for My Booking

Payment Confirmation and Verification

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

How will I receive the one-time password (OTP) to complete my payment?

Claiming Reimbursement for My Business Travel

My Payment Proof Is Missing

About Service Fee

How to Find the Latest Promos on Traveloka

Inapplicable Promo Code

What is Refund Transfer Fee

About Traveloka Coupons

How can I obtain a Traveloka coupon?

Available Payment Methods for Rupiah Transactions

What are the differences between Transfer and ATM payment methods?

How to Pay for My Booking via Indomaret or Alfamart

I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?

How to pay with BNI Virtual Account?

How to pay with Mandiri Virtual Account?

How to pay with BRI Virtual Account on Traveloka

About the Traveloka QR Code Scanner

Supported QR Codes

How to Handle an Unrecognized QR Code

What is Credit Card Installment?

Which credit cards are eligible for the installment program?

How can I pay in installments?

Will I be charged with an additional fee?

May I know the list of existing bank partners?

Why did my installment payment transaction fail?

Why was I charged the full amount in my credit card statement?

Can I request a refund if I pay in installment?

Can I cancel my installment request?

About Traveloka Priority

About Priority Points

Is it Priority Points redeemable?

How does this program work? What’s the mechanism and benefits offered?

Priority Points earning and spending behavior