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Help Center - payLater

Account, Level & Limit

Traveloka Paylater Account

Why did my application for PayLater get rejected?

My PayLater Account is Temporarily Unavailable

My Paylater Verification Status Info

My PayLater Account is Restricted from Purchasing

How to Deactivate My PayLater Account

My PayLater Account is Unable to Open

How to Re-activate paylater account

My PayLater Account Has Been Blocked

How to update my Paylater Contact (phone number/email)

Why can't I use all my limits to make transactions on Traveloka?

Traveloka Paylater Level & Limit

About Traveloka PayLater Level

About Introductory Level

How Long It Takes to Increase PayLater Level

How to Increase Your Traveloka PayLater Level and Limit

Things Causing Limit Reduction

What is PayLater Available Limit?

Purchase & Refund with Traveloka Paylater

Purchase using Traveloka Paylater

How to Use PayLater

How to Change PayLater Tenure

Can I combine PayLater payments with other payment methods?

I cannot Purchase Using My Paylater

I can't make a transaction with PayLater because the OTP code was sent to my old phone number

Why can I only buy flight, hotel and train tickets with PayLater?

I cannot Purchase Using My Paylater

What is the installment fee?

What is service fee?

Why my payment failed?

How to Transact Using PayLater Virtual Number

Refund & Reschedule Transactions with Traveloka Paylater

Refund for Purchases Made Using PayLater

Refunding Virtual Number transactions

Why do I still see some PayLater bills, after my refund is already processed?

How do I receive a refund for a PayLater purchase that I have paid partially/fully?

If I pay my flight with PayLater, will I be able to reschedule it?

Do I still need to pay my PayLater bill, even if I have an ongoing refund?

I purchased a booking with a 100% refund guarantee. Why is there still an amount to pay in my Paylater after the refund?

Traveloka PayLater Bill Payments & Collection

Traveloka Paylater Bill Payments

How to Make My Traveloka PayLater Payments

My PayLater Payment Due Dates

Traveloka PayLater Payment Reminder

I Paid to Wrong Traveloka’s Bank Account Number

Collection & Bank Indonesia Checking (SLIK)

How to Respond to a Collection Agent

BI Checking Issue

I have Paid My Paylater Bill to Collection Agent

I have BI Checking Issue, but I Never Use Paylater

How to Ask Payment Letter

Consequences of Not Making Payments at All

Security & Fraud

Security, Data and Credentials

I’m not comfortable using electronic payment methods. Can I really trust Traveloka PayLater?

How do you keep my data safe?

Is it safe to use PayLater for my transactions?

Fraud

Account Sharing

Recognizing a Fraud

Fraud Prevention

Product Information

Traveloka Paylater

About Traveloka PayLater

How do I apply for PayLater?

Traveloka Paylater Virtual Number

Traveloka PayLater Virtual Number Not Available

Refunding Virtual Number transactions

Traveloka Paylater Card

About PayLater Card

How to Get a PayLater Card

How to Activate PayLater Card

How is traveloka points calculated when using PayLater Card?

When do I receive Loyalty Points for PayLater Card transactions?

Why are My Point I Received not match?

I've made a payment, but my bill hasn't been paid. What should I do?

Traveloka Paylater In-Store QR Features

What is payment with In-store QR?

I have a PayLater account, but why can't I scan the QR code?

I have a PayLater account, but why can’t I use it for transactions at the stores?

I want to pay at the store and I have Traveloka Account. However, I don’t have Traveloka PayLater Account, can I pay with another payment method?

If I have applied PayLater and already got the approval email, how should I use my PayLater for In-store QR?

I know my available limit on PayLater page is Rp20.000.000, but when I want to confirm my In-store QR transaction, the available limit is less than that?

Customer Dissatisfaction & Complaints

Customer Complaints Submission Procedure

Partner with Traveloka

Payment Partners

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