Help Center - Trains

How to Reschedule or Reroute My Train Booking

Passenger name correction and change

Can I refund or reschedule my connecting train tickets?

When I travel with connecting train, what happens if I miss my next train?

How to Change My Train Seat

Why could I not search for more than four adult passengers?

What do ADT and INF categories mean?

What is a connecting train?

Can I change the preselected connecting train during booking?

When to Book Train Tickets

How to Activate Trains Seat Alert

Buying a Train Ticket at Traveloka

How to Choose a Seat

What is the maximum number of seats that I can book?

How much should I pay for my infant?

What type of identification is needed to book?

Confirming Your Booking

Why do I get two different e-tickets when booking a connecting train?

Using Your Train E-ticket

Printing My Boarding Pass

I have booked a connecting train ticket for my trip. What should I do after arriving at the transit station?

When I travel with connecting train, do I need to change trains at the transit station?

KAI / Domestic Train Travel Regulation Updates Regarding Coronavirus

How to Find Train Ticket Promos

Has insurance been included in the ticket price?

Where can I buy travel insurance?