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Help Center - Hotels

Hotel Info

Accommodation Booking

Pre Booking

Am I guaranteed to stay at the accommodation that I’ve booked?
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Can I pay for my booking by cash at the accomodation?
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How to Make a Special Request for My Hotel Booking
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If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?
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Is it safe to enter my Credit Card details when I book?
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Hotel Room for Hourly Usage
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How can I find the perfect hotel for my destination?
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How to Book a Hotel
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Late Check-in
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Room Availability Info
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How to Find Hotels in a Particular Area
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More Articles

Booking

Breakfast Info for Hotel Booking
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General Hotel Check-in Policies
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Villa Check-In Policies
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Post Booking

Hotel Rescheduling Fees
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Does Easy Reschedule incur any charges?
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Can I cancel my booking if I have booked a Pay at Hotel room? How do I cancel it?
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I’ve booked a Pay at Hotel room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?
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Product Information

Hotel Information

Can I book with Pay Upon Check In methode for a hotel with Traveloka Clean Accommodation logo?
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Villa Information

My Villas & Apartments Voucher and Receipt
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About Villas & Apartments
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Pay at Property
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Pay at Hotel

How to Make a Hotel Booking with Pay at Hotel
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My Credit Card/Debit Card/PayLater Should not be Deducted
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Credit Card, Debit Card and PayLater To Guarantee a Pay at Hotel Booking
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I’ve booked a Pay at Hotel room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?
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Can I use promo coupons to book Pay at Hotel rooms?
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What are the advantages of booking a Pay at Hotel room?
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Where is Pay at Hotel available?
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Pay Near Stay Date

Can I cancel my booking?
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Will there be any cancellation fees if my booking gets canceled due to failed payment?
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What is pay near stay date?
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Can I use promo coupons with my booking?
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What happens if my credit card or PayLater fails to be charged?
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How do I cancel my booking?
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Can I reschedule my booking?
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If I use a credit card, can I still pay the credit card bill in installments?
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Pay near stay date seems pretty similar to Pay at Hotel, what is the difference?
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Can I reschedule before the payment has been charged?
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Am I guaranteed to get my accommodation?
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What can I do if my booking is canceled because of a failed payment?
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Aside from promo coupons, are there other features that cannot be used?
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I just realized that my credit card limit is insufficient after booking. Can I change cards or switch to another payment method?
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When will I get my payment receipt?
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How will I know which rooms allow me to pay near stay date?
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Will I get a reminder or notification before the payment is made?
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Can I pay earlier or later than the stated date?
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What are the payment methods I can use?
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