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Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name

About Flight Status

How to Resend My E-ticket/Voucher

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

How to Correct Passenger Date of Birth and Passport Number

Flight Status Unavailable

Why haven't I received my e-ticket?

Flight Status Terms

How to Find My E-ticket and Receipt

How to Check My Correct/Change Name Status

Missing Data on Your Flight Status

Searching a Transit Flight’s Status

Sharing a Flight Status

Using the Search Form

How to Check My Flight Status

Check-in

I have successfully received my e-ticket. How can I use it to board the flight?

Changing Passenger Name and Details During Online Check-in

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In to My Flight at the Airport

How to Check In Online

Refund, Reschedule, and other Changes

How to Reschedule a Flight Booking

Flight Canceled After Online Check-in

How to submit a refund for a flight ticket

Refund for Your Meal

How to Change My Flight Route

I've changed my flight schedule. How can I get my new e-ticket?

About Travel Voucher

Can I submit a reschedule request after my flight departure date has passed?

I have Submitted the Cancellation Request to Airline

Actual Flight Refund Amount Different Than the Estimation

Rescheduling a Booking After Online Check-in

Flight Refund Cannot Be Processed

My flight is Cancelled by Airline

Can't Submit Reschedule Due to Easy Reschedule Problem

Why is my flight refund taking so long?

Flight Refund Transfer Failed

I have Difficulties Using Easy Reschedule

Can I refund a specific passenger if my booking includes more than one person?

My Flight was Rescheduled and Changed with The New Airline

How to Check My Reschedule Status

How much will I get from my flight refund?

How long is the expected duration of the refund process?

I have Problem to Submit Reschedule Directly to Airline

How to Check My Refund Request has Been Accepted by the Airline

Refund Policy for Flight Facilities

How to check my refund status

How to Check my Travel Voucher status

Refund for Extra Baggage

My flight was rescheduled by airline

Refund for a COVID-19 Test Purchased Together with a Flight

Refunding a Booking After Online Check-in

How to Submit Refund Due to Cancellation by Airline

What are the available refund methods in Traveloka?

I can not Submit Refund

Reschedule Policy and Fee

I Can not Submit Refund Due to Error Notification

I Haven't Received Refund Verification Code

Refund in the Form of Traveloka Coupon

Refund in the Form of Traveloka Points

Refund Policy Due to Cancellation by Airline

Submit Refund Difficulties Due to Forgot Password

Travel Voucher Terms and Conditions

Traveloka Refund Promise

Travel voucher validity

How long is the expected duration of the refund process?

What documents do I need to prepare to request a refund?

I received a Travel Voucher after refund, how do I use it?

My TPayLater balance hasn’t been reflected after submitting a refund request

Before submitting a flight refund request, how can I check the amount I will receive?

Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?

What should I do if the airline changes my flight route?

I’m already at the airport and the airline changed my flight, what should I do?

Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

What are “Flight Changes” and the Special Recovery Policy?

How To Check My Preflight Notification

How to find out if my flight has been changed by the airline?

What to do when airlines change my flight without Traveloka notification?

How to submit a refund or reschedule if my flight got changed by the airline

Will I get a refund if my flight gets canceled by the airline?

Why did my flight get canceled/changed by the airline?

General Information

Flying Policy

Traveling While Pregnant

At what age is a baby allowed to fly?

My passport validity is less than 6 months. Is it still valid for international flights?

Identity Document Required for Flying

Using Someone Else’s Flight Ticket

Passport Requirement for Overseas Transit

Are the prices for children and infant different?

Booking with Traveloka

What flights support the seat selection feature at Traveloka?

Are the prices for children and infant different?

How do I get into the Business Class/First Class/Premium lounge at the airport?

How can I buy High Flexibility Ticket?

How do I request for a flight upgrade?

Do I have to pay to select my seat?

How to Add My Frequent Flyer Number

Has insurance been included in the ticket price?

Purchasing Travel Insurance

May I know which airlines have already included Passenger Service Charge (PSC) or airport tax in their ticket?

Why can’t I find the High Flexibility Ticket option when I search for a flight?

Am I guaranteed to get the seat that I have reserved?

How to Activate Flight Price Alerts

How do I search for a Business Class flight?

How do I submit special requests before flying Business Class (e.g. special meal)?

Is it possible to downgrade the class?

How to Fill in My Name During Flight Booking

Identity Document Required for Flying

Why couldn’t I find any available flights for my preferred class?

What are the benefits of flying Business Class?

How to Book a Flight

What is High Flexibility Ticket?

About Multi-city Flights

Refund and Reschedule Policies for Multi-city Flights

Schedule Change on One of My Flights

How to Book Multi-city Flights

Additional Services

What’s the difference between cabin and check-in baggage?

How to Purchase Add-ons After Your Flight E-ticket Is Issued

About In-flight Meal

Refund for Your Meal

Can I purchase additional baggage after my flight e-ticket has been issued?

Buying a Meal During the Flight

Do I have to pay to select my seat?

Am I guaranteed to get the seat that I have reserved?

Refund for a COVID-19 Test Purchased Together with a Flight

Getting Your Meal

How to Select a Seat on a Flight

What are free baggage and extra baggage?

How much should I pay for extra baggage?

How to Use a Lion Air E-ticket to Redeem a COVID-19 Rapid Test

Maximum Number of Meals

How to Purchase a COVID-19 Test with a Lion Air Flight Purchase

How to Check Free Baggage Allowance for Infant Passengers

Selecting a Meal

How to Refund PCR Test Service by Lion Air Group

How to Check If My Extra Baggage Purchase Is Successful

How to Purchase Extra Baggage

Purchasing Extra Baggage for Sports and Other Special Equipment

Refund for Extra Baggage

Types of Baggage Allowance

How to Check My Baggage Allowance

Purchasing Baggage Protection

Payment

Travel Updates

Updates on Travel Regulations during COVID-19 Outbreak

Are infant passengers and/or child passengers allowed to board the plane?

What COVID-19 test results can I show, if there is no PCR or antigen test service in my hometown?

Can I get tested for COVID-19 at the airport?

Can I still be allowed onboard if my COVID-19 test results have not been issued?

Flight Travel Documents during the PPKM

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