Posada Sandra Tours

Hotel staff entered my son’s room several times with saying why. Proceeded to do something in the bathroom behind a mirror. No lockbox in the room either. He checked out immediately after the staff entered his room the last time. Was not a safe environment.

Very Affordable! This location is a 10 minute walk to the strip of main attractions. The beds were nice and comfortable

This is a great place to stay if you're looking for an affordable option. While it’s not a 5-star property, it offers everything you need, and I’d give it a 5/5 rating when you factor in the price and all the amenities included. The staff is friendly, and they even allowed us to hang out by the pool after checkout.

Amazing!

There was no recorded reservation when I got there. They found me a room close by for the first night. The staff was great. The room was ok, air conditioner needed fixing and no hot water for showers.

Everything was great

It looks like this property was at its prime 20-30 years ago. In our room, the window blinds were missing. The couch and beds were old with wornsheets and blankets. The bathroom faucet handle comes off. One Coffee cup in a room for 2-3 people. And there were roaches every day. Around the pool, the chairs were old and rickety and not sure if the jacuzzi works or not.

saw few big cockroach walking around,, freaking my daughter out

The property did not know we were staying with them. Expedia did a poor job of communicating with the property to ensure that the reservation Expedia made for us was received. This caused last minute stress for us which was unnecessary. Also, I understood that we would be provided breakfast but this was not the case. Finally, there were bugs in our room.

I was the victim of a bait and switch. I booked and paid for a room with a double bed along with a single bed, a full size refrigerator, kitchen area. The room i booked was called the Royal Suite. When i arrived there was no conversation at all about room issues. I was taken to room 13. It was up 19 steps outside. Once entering it was a 12x12 closet at best with a dorm style refrigerator and TV that did not have a signal the entire first night and was useless . There was a bathroom as well. The room itself was clean. I had brought a cooler full of frozen meat with me and this certainly would not accommodate me. When i brought this to the attention of the gurl who escorted me to the room she called the owner. All of s sudden there was a language barrier. In essence I was told the other room had a broken bathroom and since it was NYE weekend there were no repairmen available. So i asked just to use the freezer in thebother room. I was then told no because work men would have to go in and out. It became obvious that they rented that room to someone else. It was NYE weekend and i had no choice to stay there. They did let me use an outdoor freezer that everone had access to. Thankfully my cooler was not disturbed. There was no apology no offer of refund. I was so disappointed. I was only staying there 2 nights tgen off to the Marriott surf club. It was only a 4 minute walk to the surf club. That is the only positive.

extreemly basic

Thank you to staff Sandra tours. Very nice people. I felt like I’m at home. Hotel located in just 7-10 minutes from the beach, restaurants, shopping mall. Very relaxing and quiet place.

Good place, the staff are very friendly and kind. They provided us with beach chairs and they respond quickly.

Beauitful location and great people. Celebrated new years eve with them!

Good proximity to Palm Beach, business, and nightlife, yet tucked away in a quiet and safe residential neighborhood. Pool, pool table, decent common facilities. Not much hot water, but a cool shower is needed when walking around in a hot climate anyway. Friendly staff, great price.

The owners were very lovely and welcoming. I had one major and one somewhat annoying issue. The major issue was the lighting in the room and bathroom. The lighting was BLUE. At least the bedroom had a lamp with normal lighting but the bathroom only had the dim blue light. Impossible to shave after dark.

nice experience will stay again recommend to anybody traveling to aruba close to the airport

Nice owner and staff....room requires some attention that was promote a better stay. Even with rate paid...some improvements in room are necessary.

Starting with arrival. Hard to find. Outdoor area with pool ok. Room..not so much. No hot water..after calling Expedia (at our expence), we tried to change lodgings. The penalty charged by Sandra tours was too much. They installed a 2 gallon hot water heater. Yippee. Breakfast was fine, staff nice. Marta, the everything woman working there was wonderful. Little English, but we managed fine. Expedia DID NOT choose Sandra Tours, I did because if good comments and price. Hate to say anything negative,because the owners were so nice, but buyer be aware. Expedia tried. Asked for reception or front desk....there is none. Kitchenette adequate. They cleaned and prepared the outdoor Grill for us, again helpful.

Staff was very friendly. Had cake and champagne for my aunt's birthday. Facility was ok. Could use hot water in shower. Unable to open curtains during the day. Breakfast was good.