JW Marriott Gold Coast Resort & Spa

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9.1
/10
Exceptional
1,009 reviews

What Guests Say About Their Stay

K***a

9.4
/ 10
The best hotel and resort in the Gold Coast area! Especially the pool. The kids are happy, and also us as parents. We could do snorkeling inside the pool and see a lot of sea creatures. Will be back definitely!

YULIANUS

8.5
/ 10
Helpful staffs. Clean and well maintained.

Vanessa

10.0
/ 10
Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.

Thom-Kostas

10.0
/ 10
We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.

Steph

10.0
/ 10
Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
In the Area
See Map
158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
JW Marriott Gold Coast Resort & Spa is located in area / city Surfers Paradise. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Gold Coast Resort & Spa

158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
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Discover More About JW Marriott Gold Coast Resort & Spa

Discover Luxury and Relaxation at JW Marriott Gold Coast Resort & Spa

Experience unparalleled luxury and impeccable service at the JW Marriott Gold Coast Resort & Spa, a premier destination for discerning travelers seeking an unforgettable escape in the heart of Queensland, Australia. This exquisite resort offers a harmonious blend of sophisticated design, world-class amenities, and breathtaking natural beauty, making it the ideal choice for both leisure and business stays. Room rates at JW Marriott Gold Coast Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

JW Marriott Gold Coast Resort & Spa Location

Nestled in the vibrant heart of the Gold Coast, specifically in the sophisticated Surfers Paradise district, the JW Marriott Gold Coast Resort & Spa offers a prime location that perfectly balances tranquility with accessibility. Situated at 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217, the resort is approximately a 45-minute drive from the Gold Coast Airport (OOL) and a convenient 1.5-hour drive from Brisbane Airport (BNE), placing you within easy reach of major transportation hubs. The resort is also just a short drive from the M1 Pacific Motorway, ensuring seamless travel to and from the region. The atmosphere surrounding JW Marriott Gold Coast Resort & Spa is one of refined elegance, yet it remains incredibly close to the pulse of the Gold Coast's renowned attractions. You'll find yourself within easy reach of the iconic golden beaches, world-class shopping destinations like Pacific Fair, and the thrilling entertainment of Broadbeach. For those seeking a more relaxed pace, the resort's serene setting provides a peaceful sanctuary away from the bustling crowds, yet still offers proximity to charming local cafes and boutiques.

JW Marriott Gold Coast Resort & Spa Facilities & Services

Facilities for guests at JW Marriott Gold Coast Resort & Spa are designed to cater to every need, ensuring a comfortable and enriching stay.
  • Indulge in ultimate relaxation at the serene spa and wellness center, offering a range of rejuvenating treatments. (Operating hours: 9:00 AM - 7:00 PM daily. Additional fees apply.)
  • Take a refreshing dip in the resort's stunning swimming pools, including a lagoon-style pool with a waterslide, perfect for both adults and children. (Pool hours: 7:00 AM - 9:00 PM daily. Complimentary.)
  • Maintain your fitness routine at the state-of-the-art fitness center, equipped with modern cardio and weight training equipment. (Operating hours: 24/7. Complimentary.)
  • Children will delight in the dedicated kids' club, offering a variety of engaging activities and supervised fun. (Operating hours: 9:00 AM - 5:00 PM daily. Additional fees may apply.)
  • Stay connected with complimentary high-speed Wi-Fi available throughout the resort. (Complimentary.)
  • Enjoy the convenience of on-site concierge services, ready to assist with any requests or recommendations. (Operating hours: 24/7. Complimentary.)
  • Secure your vehicle with our complimentary on-site parking facilities, a welcome amenity for guests traveling by car. (Complimentary.)
  • For guests exploring the Gold Coast, a complimentary shuttle service to nearby major shopping centers and attractions is available at scheduled times. (Check with concierge for schedule. Complimentary.)

JW Marriott Gold Coast Resort & Spa Room Types

Discover a diverse selection of accommodations designed to suit every preference, with a variety of room types of JW Marriott Gold Coast Resort & Spa available.
  • Deluxe King Room:

    Offering a spacious sanctuary with a luxurious king-sized bed and a choice of Garden View or City View. These rooms are non-smoking and feature an en-suite bathroom with a bathtub.
  • Deluxe Twin Room:

    Ideal for friends or families traveling together, these rooms feature two comfortable twin beds and a choice of Garden View or City View. These rooms are non-smoking and include an en-suite bathroom with a bathtub.
  • Executive Suite:

    Experience elevated luxury in our Executive Suites, boasting separate living and sleeping areas, a king-sized bed, and stunning City Views. These suites are non-smoking and come equipped with a lavish en-suite bathroom featuring a bathtub.
  • Ocean View Suite:

    Wake up to breathtaking vistas of the Pacific Ocean from our exclusive Ocean View Suites. These spacious suites feature a king-sized bed, a separate living area, and an en-suite bathroom with a bathtub, offering an unparalleled coastal experience. These rooms are non-smoking.
  • Family Room:

    Designed for comfort and convenience, our Family Rooms offer ample space with a combination of bedding options to accommodate families. Enjoy a Garden View and an en-suite bathroom with a bathtub. These rooms are non-smoking.
JW Marriott Gold Coast Resort & Spa is not a pet-friendly hotel. All rooms are designated as non-smoking to ensure a fresh and comfortable environment for all guests.

JW Marriott Gold Coast Resort & Spa Dining & Restaurants

Savor an exquisite culinary journey at JW Marriott Gold Coast Resort & Spa, where a variety of dining venues offer delightful experiences for every palate.
  • Citrique Restaurant:

    Experience a vibrant atmosphere and indulge in a lavish seafood buffet or à la carte dining featuring contemporary Australian cuisine. (Estimated price per person: PHP 3,500 - PHP 5,000. Operating hours: Breakfast 6:30 AM - 10:30 AM, Lunch 12:00 PM - 2:30 PM, Dinner 5:30 PM - 9:30 PM daily.)
  • Chapter One:

    Enjoy sophisticated cocktails and light bites in an elegant setting. This is the perfect spot for pre-dinner drinks or a relaxed evening. (Estimated price per person: PHP 1,500 - PHP 2,500. Operating hours: 4:00 PM - 11:00 PM daily.)
  • The Lobby Lounge:

    A relaxed and inviting space offering a selection of coffees, teas, pastries, and light meals throughout the day. (Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 7:00 AM - 7:00 PM daily.)

JW Marriott Gold Coast Resort & Spa Nearby Attractions and Activities

The Gold Coast is brimming with attractions, and JW Marriott Gold Coast Resort & Spa serves as your perfect gateway to explore them.
  • Surfers Paradise Beach:

    Just a short stroll away, this iconic beach offers golden sands, excellent surfing conditions, and a vibrant beachfront promenade.
  • SkyPoint Observation Deck:

    Ascend to the top of the Q1 building for panoramic 360-degree views of the Gold Coast, from the hinterland to the coastline.
  • Cavill Avenue:

    The bustling heart of Surfers Paradise, offering a wide array of shops, restaurants, bars, and entertainment options.
  • Broadbeach:

    A sophisticated hub known for its upscale dining, boutique shopping, and the Star Casino.
  • Pacific Fair Shopping Centre:

    One of Australia's largest shopping destinations, featuring a vast selection of international and local brands, department stores, and a diverse food court.
If you are looking for other activities around JW Marriott Gold Coast Resort & Spa, check out the best deals on Traveloka: Recommended activities in Gold Coast!

How to Get to JW Marriott Gold Coast Resort & Spa from the Airport

Navigating your journey to JW Marriott Gold Coast Resort & Spa is straightforward, with several convenient options available from both Gold Coast Airport (OOL) and Brisbane Airport (BNE). The airport transfer service of JW Marriott Gold Coast Resort & Spa ensures a smooth transition to your luxurious accommodation.
  • Airport Transfer Service:

    For the utmost convenience and comfort, consider booking the hotel's private airport transfer service. This service offers a seamless door-to-door experience, with professional drivers ready to greet you upon arrival. Prices vary depending on the airport and vehicle type, typically ranging from PHP 4,000 to PHP 8,000. You can arrange this directly with the hotel or through airport transfer services.
  • Taxi:

    Metered taxis are readily available at both Gold Coast Airport and Brisbane Airport. The journey from Gold Coast Airport takes approximately 45 minutes and may cost around PHP 2,000 - PHP 3,000. From Brisbane Airport, the journey is longer, around 1.5 hours, with an estimated cost of PHP 4,000 - PHP 6,000.
  • Ride-Hailing Service:

    Ride-hailing services are also a popular and often more economical option. Similar to taxis, the travel time and cost will vary based on the airport and traffic conditions.
  • Shuttle Bus:

    Shared shuttle bus services operate from both airports to the Gold Coast region, offering a more budget-friendly option. These services typically drop off at major hotels, including JW Marriott Gold Coast Resort & Spa. The journey can take longer due to multiple stops. Prices generally range from PHP 1,000 - PHP 2,000 per person.
When considering how to get to JW Marriott Gold Coast Resort & Spa, the hotel's own airport transfer service provides a premium and hassle-free experience.

Summary of Why You Should Choose to Stay at JW Marriott Gold Coast Resort & Spa

Choosing JW Marriott Gold Coast Resort & Spa for your next getaway promises an experience of refined luxury, exceptional service, and unforgettable memories.
  • Prime Location:

    Situated in the vibrant heart of the Gold Coast, offering easy access to beaches, shopping, and entertainment.
  • Luxurious Accommodations:

    A wide range of elegantly appointed rooms and suites designed for ultimate comfort and relaxation.
  • World-Class Amenities:

    Indulge in the resort's stunning pools, rejuvenating spa, and state-of-the-art fitness center.
  • Exceptional Dining:

    Savor diverse culinary delights at the resort's acclaimed restaurants and bars.
  • Impeccable Service:

    Experience the renowned hospitality and personalized attention that JW Marriott is celebrated for.
Discover the best Room availability at JW Marriott Gold Coast Resort & Spa and start planning your dream vacation. For seamless Booking JW Marriott Gold Coast Resort & Spa, visit Traveloka. Book budget hotels in Queensland and Easily book domestic and international flights at low prices.

All facilities in JW Marriott Gold Coast Resort & Spa

Hotel Services

  • Newspaper in lobby
  • Express check-in
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Money changer

Transportation

  • Valet parking
  • Car rental
  • Security

Public Facilities

  • Room service
  • Coffee shop

General

  • Non-smoking room

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in JW Marriott Gold Coast Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
11:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 11:00 - 12:00
Available rooms at JW Marriott Gold Coast Resort & Spa
215
Number of floors in JW Marriott Gold Coast Resort & Spa
28
Another facilities in JW Marriott Gold Coast Resort & Spa
Newspaper in lobby, Express check-in, Express check-out, Multilingual staff, 24-hour Receptionist

Frequently asked question in JW Marriott Gold Coast Resort & Spa

What are available facilities at JW Marriott Gold Coast Resort & Spa?
There are top facilites at JW Marriott Gold Coast Resort & Spa such as Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Gold Coast Resort & Spa?
The standard check-in time at JW Marriott Gold Coast Resort & Spa is starting from From 15:00 while the latest check-out time is at 11:00 - 12:00
What is the star rating of JW Marriott Gold Coast Resort & Spa?
JW Marriott Gold Coast Resort & Spa is a 0.0-star hotel.
How many floors does JW Marriott Gold Coast Resort & Spa have?
JW Marriott Gold Coast Resort & Spa has 28 floors.
How many rooms are available at JW Marriott Gold Coast Resort & Spa?
JW Marriott Gold Coast Resort & Spa has 215 rooms in total.
See All

More Reviews from Other Guests in JW Marriott Gold Coast Resort & Spa

9.2
Exceptional
From 1,004 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Gold Coast Resort & Spa

Number of reviews per page
20
40
Top reviews
Trent
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Kids loved it so I loved it.
Vanessa
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

You treated my daughter well on her birthday. Thanks so much
Casey
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place always stuffs up a booking and admin.
Jody
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.
Read More
Julie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lovely hotel.
Thom-Kostas
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.
Read More
Steph
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
Tara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless and great service
Tyson
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person
Neil
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Great staff, fantastic facilities!
Melissa
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Amazing! Room was immaculate and hotel staff were incredible.
Claribel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area. Could use some crepes for kids.
Rong
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Breakfast need to wait to be seated
Dawit
icon-Family
Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

All good
Yiran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot
Alan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Our kids loved the resident eastern water dragons
Janet
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast
Blake
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available
Read More
Claire
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The pool area is great rooms clean and comfy.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,004 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Gold Coast Resort & Spa

Number of reviews per page
20
40
Top reviews
Trent
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Kids loved it so I loved it.
Vanessa
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

You treated my daughter well on her birthday. Thanks so much
Casey
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place always stuffs up a booking and admin.
Jody
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.
Read More
Julie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lovely hotel.
Thom-Kostas
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.
Read More
Steph
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
Tara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless and great service
Tyson
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person
Neil
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Great staff, fantastic facilities!
Melissa
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Amazing! Room was immaculate and hotel staff were incredible.
Claribel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area. Could use some crepes for kids.
Rong
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Breakfast need to wait to be seated
Dawit
icon-Family
Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

All good
Yiran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot
Alan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Our kids loved the resident eastern water dragons
Janet
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast
Blake
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available
Read More
Claire
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The pool area is great rooms clean and comfy.
Number of reviews per page
20
40