Shangri-La Sydney

We had a great time, would recommend the hotel to anyone. Clean and comfortable

Bag not delivered to room as promised then found bedside clock unable to be set to correct time and taken away by maintenance chap.

The hotel was fabulous. We had the best view of the opera house and Sydney harbour bridge. It’s perfectly located near the rocks. Everywhere was walkable.

I’ve stayed in several Shangri-La Hotels around the world. With regret this was below par. The fact that I had to explain for over 10 minutes that I did not have breakfast over two days. What was shocking that the bell boy just leaves luggage outside and no assistance to load luggage in car. Will not be staying here again.

Very well positioned hotel, right next to Circular Quay and The Rocks. Staff were all very friendly and attentive, which you expect from a Shangri-La. We did have a couple issues: - the bathroom wasn’t cleaned properly (could see previous occupants hairs left in the shower and talc powder on the floor), so asked for another clean which they did but still left a couple hairs etc. - We also came back to our room with the door left open / pulled to and not locked after staff went in, which understandably made us worry about the security of items left in the room whilst we were out. Luckily all okay, and the hotel gave us free breakfast as goodwill which was well received. - Finally, our shower door also didn’t close properly meaning that water went across the floor. All in all a nice hotel with a very comfortable bed and all the niceties expected from Shangri-La, but there are improvements needed as the above was just from one night there.

Very clean and friendly

Really lovely, great food, great views

We enjoyed the large, comfortable rooms with large bathroom. Pillows weren't great, wouldve been nice to have aome options. We used the Horizon lounge, good selection of vegen food in the evening. Also had the pool to ourselves and enjoyed the spa. Reduced to 4* as not sure its value for money compared to other's in the area.

Almost no food options for our kids who had allegeries.

Good location, excellent catering at all eating restaurants, friendly staff

Nice hotel, friendly and quick staff, rooms are becoming slightly outdated but still beautiful. Had the most amazing view of the bridge and opera house, loved the bench seat windows.

Every thing perfectly

Service Standards for hotel Guests needs some serious look into it.

Service was OK but the food service at the The club lounge was terrible. It’s probably the worst I’ve ever experienced.

Lovely hotel 10/10 I will be back

Very convenient. The staff could not be more helpful. Great massage at the Spa.

the eggs and coffees were cold at the breakfast

We had a club level room. The room was great. Food and drinks options at breakfast and evening were great, though the vegetarian choice in the evening could have been better. The only disappointment was the afternoon tea offer which was limited. But overall I would give it an 8.5/10.

All good.

pool temperature was too cold.