The room view is very nice (Sydney Harbour Bridge view), complimentary birthday cake is delicious

The staff is very supportive and friendly. The location is situated on a hillside and involves many steps to access, making it unfriendly for travelers with a lot of luggage. The room hygiene was not good compared to the hotel's standards. I found half a bottle of soda left behind by the previous guest in the refrigerator, and the coffee cup still has residue on it.

I stayed at Shangri-La for the service, the staff should be more accommodating. If I wanna settle for less, I'd stay at Holiday Inn, but no, I was willing to spend more on a nicer hotel called Shangri-La. I traveled 13 hours from Indonesia for a birthday trip I have planned since December. So yea, you should be more accommodating. Ambiance/Facilities: Well maintained. Food: Takes forever to come out. Staff Assistance: FO is terrible, but Caroline is helpful. Highlights: I was glad I booked an opera house view, if not it would be just a regular hotel experience. Price: Affordable. Location: Lots of hills.

Really enjoyed my stay at Shangri-La! We booked with the Opera view, so worth it!

Good hotel and very recommended

Items left in the room were said to be searched for and contacted via email, but until now it has been 1 month and no email has been received, and the deposit of 150 Australian Dollars has not been returned.

Everything here was perfect, all the facilities were perfect! And it's near from the train station also with the light rails (tram).

Location was far from city center. And I had to sweat a lot everytime reach in and out from hotel because of super hilly location. It was dark when night, I didn't feel comfort to walk by myself. I had a terrible time at check in time by reception staff Clarisse (if I could remember her name correctly), she almost won't let me check in until I show the receipt that I fully paid in advance for our room. What an attitude. The only one thing I really appreciate was Housekeeping Team. They did a great job there. Room was clean everyday, amenities was always refill completed. Thank you Housekeeping!

Comfortable room and easy go to oprea house and nearby others view point.

If you want to stay at this hotel in Australia, don't forget to bring a credit card for a deposit, because if you don't, you will be asked for a large amount of cash and when you check out, the hotel will have difficulty returning your deposit. It will take a little time for them to collect the cash to return your deposit.

We upgraded our room and had the best sunrise view overlooking the opera house🤍. The stay was very lovely and all the staff are very accommodating and nice, definitely recommended for a nice getaway.

Everything was perfect. Amazing view and very well maintained.

This hotel has a very strategic location.

Apart from the uphill location, everything was good and clean.

Kamar luas banget, ada ruang tamunya dan semua sesuai ekspektasi. View dari kamar ke Darling Harbour juga keren. Kalau ke Sydney bakal nginap di Shangri-La lagi.

We spent 6 nights here and everything was excellent. Best view, best location, it was a wonderful experience.

This accommodation is perfect for celebrating anniversaries, we love the food & drinks restaurant view is superb, we can't wait to come back again! Thanks shangrila sydney!❤️

Hotel is great, only location is bad for parents using stroller because need to travel uphill and downhill to reach in and out of the hotel.

My room at Shangri-la was fine, but I really disappointed with the service. I haven't received my refund of deposit fee that I paid by debit card after more than 17 working days. I have contacted the staff through email, but they gave me different responses and I don't know which one is correct.

The room is spacious, the view is good too, the maid service is very satisfying. Only for breakfast needs to be reproduced.