The Chen Melbourne - Art Series

Hotels
8.7
/10
Very Good
668 reviews

What Guests Say About Their Stay

Jamshid

10.0
/ 10
Staff were truly awesome! Everything was close by, the hotel is a great place to stay as is right beside trams and metro. All was great except the carpets could be cleaned better as they are a bit dirty in rooms and hallways.

NIEL

10.0
/ 10
Rooms and linen were new and clean. The staff were friendly and helpful. The food from the ground floor restaurants were amazing and well worth the stay.

Belu

10.0
/ 10
the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
In the Area
See Map
850 Whitehorse Road, Whitehorse, Melbourne, Victoria, Australia, 3128

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
The Chen Melbourne - Art Series is located in area / city Whitehorse. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Chen Melbourne - Art Series

850 Whitehorse Road, Whitehorse, Melbourne, Victoria, Australia, 3128
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Location


The Chen Melbourne - Art Series is located in area / city Whitehorse.

About The Chen Melbourne - Art Series

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Chen Melbourne - Art Series is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Chen Melbourne - Art Series.

All facilities in The Chen Melbourne - Art Series

Others The Chen Melbourne - Art Series
Others

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Outdoor pool

Transportation

  • Parking with surcharge

General

  • Swimming pool

Public Facilities

  • WiFi in public area

Accommodation Policy & General Information in The Chen Melbourne - Art Series

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Number of floors in The Chen Melbourne - Art Series
6
Another facilities in The Chen Melbourne - Art Series
Concierge, 24-hour Receptionist, Outdoor pool, Parking with surcharge, Swimming pool

Frequently asked question in The Chen Melbourne - Art Series

What are available facilities at The Chen Melbourne - Art Series?
There are top facilites at The Chen Melbourne - Art Series such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Chen Melbourne - Art Series?
The standard check-in time at The Chen Melbourne - Art Series is starting from From 14:00 while the latest check-out time is at Before 11:00
What is the star rating of The Chen Melbourne - Art Series?
The Chen Melbourne - Art Series is a 4.0-star hotel.
How many floors does The Chen Melbourne - Art Series have?
The Chen Melbourne - Art Series has 6 floors.
Does The Chen Melbourne - Art Series provide parking?
Yes, The Chen Melbourne - Art Series provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in The Chen Melbourne - Art Series

8.8
Very Good
From 661 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews The Chen Melbourne - Art Series

Number of reviews per page
20
40
Top reviews
Jamshid
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were truly awesome! Everything was close by, the hotel is a great place to stay as is right beside trams and metro. All was great except the carpets could be cleaned better as they are a bit dirty in rooms and hallways.
Jeanette
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were clean. Staff very nice.
Christopher
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

-
NIEL
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms and linen were new and clean. The staff were friendly and helpful. The food from the ground floor restaurants were amazing and well worth the stay.
Jordan
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Please don’t spam my emails give already unsubscribed
Denise
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The staff were exemplary. Wonderful people skills.
Olga
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

great location staff were positive and quick to help beds were comfortable shower was always hot
Belu
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Al
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.
Read More
Tommy
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Michael
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.
Samir
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Ronald
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Nice, safe location Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in
Lauren
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by! When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken. These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.
Read More
Brendan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.
Read More
Ming
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great location
Dennis
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall satifisfied with the hotel and its services.
Alexander
icon-Leisure
Leisure
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room itself was very nice and centrally located. On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Verified traveler
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Number of reviews per page
20
40

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Others 4 The Chen Melbourne - Art Series

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 661 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chen Melbourne - Art Series

Number of reviews per page
20
40
Top reviews
Jamshid
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were truly awesome! Everything was close by, the hotel is a great place to stay as is right beside trams and metro. All was great except the carpets could be cleaned better as they are a bit dirty in rooms and hallways.
Jeanette
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were clean. Staff very nice.
Christopher
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

-
NIEL
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms and linen were new and clean. The staff were friendly and helpful. The food from the ground floor restaurants were amazing and well worth the stay.
Jordan
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Please don’t spam my emails give already unsubscribed
Denise
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The staff were exemplary. Wonderful people skills.
Olga
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

great location staff were positive and quick to help beds were comfortable shower was always hot
Belu
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Al
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.
Read More
Tommy
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Michael
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.
Samir
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Ronald
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Nice, safe location Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in
Lauren
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by! When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken. These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.
Read More
Brendan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.
Read More
Ming
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great location
Dennis
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Overall satifisfied with the hotel and its services.
Alexander
icon-Leisure
Leisure
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room itself was very nice and centrally located. On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Verified traveler
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Number of reviews per page
20
40