The York by Swiss-belhotel

It was disappointed to find out once at the property there was no pool no spa and no sauna access due to works being done on the outside of the building. August - December no access guests should be notified about the inconvenience specifically as I stayed on the weekend of the Sydney Marathon. You pay a lot of money for a great hotel and for the hotel not to provide these services was really disappointing and frustrating.

Great location central to circular quay and light rail.

You sent me an email about this hotel reservation indicating they will be under construction and repairing things and for that reason the Pool and the hot tub will be close. I decided to cancel but you sent me another message when you mentioned that the construction and repairing it was postponed for later in September. The thing is when I asked in the front desk about the hot tub they told me that those facilities were close due the work at that moment. I showed her the E mail you sent me that indicated otherwise and she told me how sorry she was for what it was happening and she took a picture y said she would report it the situation to the manager. Never he contacted us. The worst it was the Saturday 29th when we came back for the all day excursion and we entered to our room we found a open condom on the nightstand next to our bed. Immediately I went to reception desk and letting know what we found …that it was inaceptable…who was in our room having sex during we were out…? The guy it was speechless…he told me the only thing he can do at the moment is given us a new clean room and breakfast free and he will going to inform the manager and for sure he will be contact us, never happened even I asked for him on Monday, he just told the receptionist, he was working on it, This situation it is Unbelievable never happened a such a thing to us in any hotel and we are travelers, let’s ASAP what you are going to do or we are going to proceed a legal case.

Great location and good size / layout for our family of 4. Beds were comfortable and unit was clean. However the furniture and bathrooms need updating and the noisy windows replacing although I understand the windows are being replaced imminently.

They cleaned our room everyday, but some parts were remained untidy. They didn't vacuum carpets and my husband who has allergy with house dust often struggled with sneezing. The wifi connection wasn't stable. We couldn't use the internet the day before our departure, which made us in trouble. One of three elevators wasn't in good condition. At our departure it stopped suddenly when we were riding inside with our luggage, and stayed unmoved for a couple of minutes. Fortunately we could arrive in time at the station and the airport, but with this experience we got worse impression to the hotel.

Hotel is a little tired but really liked having full kitchen, washing machine, etc. Makes longer stays very easy

spacious and private but a bit dated. It had everything one needs , even own washing machine. Pool was closed due to renovations. Good aircon and quiet at night. Overall I was happy with the property and is very close to public transport

If you can look past the cracked sink, parts falling off walls and strange water leaks then you can enjoy it. Place hasn’t been updated since Bob Hawke was PM. Such a shame ‘cause it’s a great size apartment, in a good location and overall, comfortable. If the owners didn’t use every cheap fix to keep it functioning then it might look like someone cared. Overall, it’s just tired and sad. Am sure the hotel chain has already been given this feedback many times.

There is nowhere to park while you check in.. I expected a drive through at the fro t of hotel, but no.. nowhere. Parking is around the other side of the block and a key is needed to get in. I made a 1 night booking and then decided (some weeks ago) to stay 2 nights so made another 1 n booking online and sent an email asking to keep bookings together in same room. I reminded staff on check in but still got a phone call telling me I needed to check out. Then had to muck around getting keys extended etc (which shows she definitely didn’t listen to me on checkin or see notes) We had breakfast booked as part of package but didn’t realise it was at a totally different hotel which required 3 traffic lights to wait for to walk there each way. We were not given breakfast vouchers or explained this but when I asked, was told to come each morning and get a voucher. This then meant lining up at reception each morning.. cannot see why they could not be given on check in. The toilet is behind the bathroom door and ok for use with the door closed but dangerous for your feet if you are on it and someone else enters bathroom. I had a bath, only to realise that there was no soap, bath gel, shampoo, conditioner etc down there and could not bring from shower as they are fixed. Only 4 small milk portions in fridge.. you need 2 to have one coffee, so that was only one cup each. Staff seem flustered and because of this did not come off as friendly or welcoming. Good location for our appointment.

Friendly staff, location is good, transport nearby

Great location and very convenient to have your own laundry and with kitchen

Great location. Close to train and numerous shops and restaurants.

Great place for a family to stay. Close to everything. We found the parking lot to be confusing, but everything else was great. I love that the rooms had windows and balconies that we could open.

Was a spacious and comfortable apartment. The only let down was that the wifi didn’t work

Great accomodation. Easy walk to everything. Highly recommend

Comfortable

5th visit for a 3 week stay in 2 years. Always comfortable.

The lift smells awful. The place is dingy. The rooms don’t smell great. But the worst was the service.

Always a good place to stay. Rooms are nice and spacious and clean. Beds are comfortable. It pretty easy to get to. We love the fact that the is parking at the location that the hotel is at.

The washer and dryer in the room were essential for our family trip mid week. The load sizes are European and cycles are longer than US models, but they did a great job and were relatively quiet. We were easy walking distance to the quay for activities and dining. The booked breakfast option is associated with the sister hotel in the next block, which worked out great. There is also a kitchenette and a family room with separate parent bedroom which we liked very much. The front desk staff are not as knowledge as with higher end hotels. We had to ask for enough towels and toilet paper to serve the family as it was only stocked for 2. They did provide the needed extra bed and there is a hideaway in the couch for sleeping. We would stay again for the convenience and quality.