What do past guests say about Upstairs Hotel?

Upstairs Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Upstairs Hotel

Name: Upstairs Hotel
Address: Hertstraat 15, Oostende, Provincie West-Vlaanderen, Flanders, Belgium, 8400, Hertstraat 15, Flanders, 8400, Belgium
Rating: 9

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9.0

/10

Exceptional

392 reviews

What Guests Say About Their Stay

Genine

10.0

/ 10

Great hotel… loved the extras like the pool table and slide 😃. Hotel staff very friendly and welcoming.

daniel

10.0

/ 10

The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!

Sophie

10.0

/ 10

Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.

In the Area

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Hertstraat 15, Oostende, Provincie West-Vlaanderen, Flanders, Belgium, 8400

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Staying at Upstairs Hotel is a good choice when you are visiting Ostend. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Upstairs Hotel

Hertstraat 15, Oostende, Provincie West-Vlaanderen, Flanders, Belgium, 8400

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Discover More About Upstairs Hotel

General
In Ostend (Ostend City Centre)

Location
With a stay at Upstairs Hotel in Ostend (Ostend City Centre), you'll be steps from Ostend Beach and Ensor Museum. This beach hotel is 0.1 mi (0.2 km) from Statue of Marvin Gaye and 0.1 mi (0.2 km) from Casino Kursaal.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Ostend Beach - 0.1 km / 0.1 mi
Ensor Museum - 0.2 km / 0.1 mi
Casino Kursaal - 0.3 km / 0.2 mi
Statue of Marvin Gaye - 0.3 km / 0.2 mi
Wapenplein Square - 0.4 km / 0.2 mi
Ostend City Museum - 0.4 km / 0.2 mi
Grote Post Culture Center - 0.4 km / 0.3 mi
Leopold Park - 0.5 km / 0.3 mi
Klein Strand - 0.7 km / 0.4 mi
Church of Saint Peter and Saint Paul - 0.9 km / 0.5 mi
North Sea Aquarium - 0.9 km / 0.6 mi
Mu.ZEE - 0.9 km / 0.6 mi
Mercator Floating Museum - 1 km / 0.6 mi
Museum Ship Amandine - 1 km / 0.6 mi
Leopold II Statue - 1 km / 0.6 mi

The nearest airports are:
Ostende (OST-Ostend-Bruges Intl.) - 4.8 km / 3 mi
Brussels Airport (BRU) - 124.8 km / 77.5 mi
Charleroi (CRL-Brussels South Charleroi) - 163.9 km / 101.8 mi

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this hotel include an arcade/game room and a banquet hall.

Business Facilities
Featured amenities include a business center, express check-in, and express check-out.

Dining
Grab a bite from the snack bar/deli serving guests of Upstairs Hotel. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Rooms
Make yourself at home in one of the 96 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Upstairs Hotel

Entertainment Facility

Functional Hall

Common Space

Lobby

Exterior

Food and Drinks

Breakfast
Snack bar

Things to Do

Library

Connectivity

Free WiFi

General

Banquet
Terrace

Public Facilities

Smoke-free area
Safety deposit box
Elevator

Hotel Services

Luggage storage
Express check-in
Express check-out
24-hour Receptionist
Newspaper in lobby
Concierge

Business Facilities

Meeting rooms
Business facilities

Sports and Recreations

Game room

Accommodation Policy & General Information in Upstairs Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Upstairs Hotel	96
Another facilities in Upstairs Hotel	Breakfast, Snack bar, Library, Free WiFi, Banquet

Frequently asked question in Upstairs Hotel

What are available facilities at Upstairs Hotel?

There are top facilites at Upstairs Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Upstairs Hotel?

The standard check-in time at Upstairs Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

Does Upstairs Hotel provide breakfast?

Yes, Upstairs Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Upstairs Hotel?

Upstairs Hotel is a 3.5-star hotel.

How many rooms are available at Upstairs Hotel?

Upstairs Hotel has 96 rooms in total.

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More Reviews from Other Guests in Upstairs Hotel

Overall Ratings & Reviews Upstairs Hotel

Other sources (392)

9.0

Exceptional

From 392 reviews

Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

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Traveler Reviews Upstairs Hotel

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Top reviews

Genine

with Partner

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel… loved the extras like the pool table and slide 😃. Hotel staff very friendly and welcoming.

Josh

Business

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Good location Close to amenities Could do with a renovation Thorough clean also especially balcony and windows as they where never cleaned whilst staying for 15 days

Michael

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Great

David

Friends and Family with Friends

10.0

/10

Reviewed 55 week(s) ago

Hotels.com verified review

Free pool and ping pong tables. Close to sea front and shopping areas

Karen

Friends and Family Family

8.0

/10

Reviewed 64 week(s) ago

Hotels.com verified review

This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.

Torben

Business

10.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

Spent three wonderful days in the hotel

daniel

10.0

/10

Reviewed 109 week(s) ago

Hotels.com verified review

David

Leisure

10.0

/10

Reviewed 118 week(s) ago

Expedia Group verified review

Great place

Laurent

2.0

/10

Reviewed 121 week(s) ago

Hotels.com verified review

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell

Sophie

Business

10.0

/10

Reviewed 121 week(s) ago

Hotels.com verified review

Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.

Antonia

Leisure Family

10.0

/10

Reviewed 129 week(s) ago

Expedia Group verified review

Very clean room, very good facilities

Robert

Leisure with Partner

8.0

/10

Reviewed 171 week(s) ago

Expedia Group verified review

I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times

Dr. Stephen

Leisure

10.0

/10

Reviewed 190 week(s) ago

Expedia Group verified review

I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.

Verified traveler

with Partner

8.0

/10

Reviewed 250 week(s) ago

Hotels.com verified review

A nice hotel very close to the beach. As a previous reviewer said, it has a contemporary industrial feel to it (think black metal shelving & concrete grey industrial vibes) but with yellow pops of color (towels and toiletries). There is a large yellow children’s slide in the lower lobby area that seemed to be a big hit w/ families. Positives: —Friendly and helpful front desk —Very convenient location— many restaurants nearby and a supermarket one block over. —Breakfast was great, would recommend—make sure to tell the front desk the night before if you plan to have breakfast in the hotel. —No parking attached to the hotel but ample paid parking just around the corner, approximately 25 Euro’s per 24 hours, which is fairly normal for secure and centrally located parking in major European cities. Minor Downsides: —Cleaning could have been a little better— some dust on the shelving that stood out on the black shelving, but nothing major. —There is no telephone in the room (which can be a hassle if you need to get in touch w/ the front desk) —There is no coffee machine or hot water kettle to make a cup of coffee or tea, so plan ahead if that is important to you. Overall a nice place to stay— would recommend for the quick access to the beach, friendly vibe, and great breakfast.

Verified traveler

Friends and Family Family

8.0

/10

Reviewed 253 week(s) ago

Hotels.com verified review

Hotel is quite new so everything was still new. The room was very spacious but the bed was not very comfortable. Note that there is a fridge but no coffee n tea facilities. Breakfast was worth it with a good variety. The slide was fun for my 5year old kid. The location is near the beach.

Chris

10.0

/10

Reviewed 260 week(s) ago

Hotels.com verified review

This was a wonderful find. Only stayed one night but would happily stay longer. The rooms are pretty basic but impressively decorated. The bathroom is functional with a great shower. Beds were comfortable. Loved the interior decor, and fun layout, had a contemporary industrial feel, lots of fun, including indoor slide. Staff really helpful and friend and spoke English. Didn’t stay for breakfast but had a peak and looked impressive. Parking can be expensive but arriving late, found a street parking spot nearby and by leaving before 9am, parking was free. (Park after 9pm, leave before 9am) Met the owner who was really nice and tried his fantastic Van Bulck organic beer! Location is twenty yards from beach and not much further to town centre.

Verified traveler

with Partner

8.0

/10

Reviewed 263 week(s) ago

Hotels.com verified review

Nice hotel in a great location and with very friendly service. The room we got was comfy but a bit dark and had no direct access via the elevator so in case of heavy luggage not the best option.

Verified traveler

Leisure with Friends

8.0

/10

Reviewed 271 week(s) ago

Expedia Group verified review

Heel goed!!!

Verified traveler

Leisure with Partner

4.0

/10

Reviewed 346 week(s) ago

Expedia Group verified review

Parking was not included and the it was suggested by the front desk that we park a mile away for free parking.

June

with Partner

10.0

/10

Reviewed 357 week(s) ago

Hotels.com verified review

Great location for us as we were attending a concert at the nearby theatre (4 minute walk). Sea front and bars all within a few minutes walk. Staff fantastic - helpful kind and cheerful

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