What do past guests say about SOOZ Hotel Collection?

SOOZ Hotel Collection is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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SOOZ Hotel Collection

Name: SOOZ Hotel Collection
Address: Avenida São Luís 234, São Paulo, Brazil, 01046-000, Avenida São Luís 234, São Paulo, 01046-000, Brazil
Rating: 9.4

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9.4

/10

Exceptional

1,134 reviews

What Guests Say About Their Stay

Hector

10.0

/ 10

Everything was exactly as pictured, but most importantly, safe. The staff was amazing and the breakfast was delicious.

Rosemarie

10.0

/ 10

Hotel with great water pressure, it was clean and the guest service was great, internet was fast and the breakfast had many choices and it was always being quickly replenished.

Melissa Amah

10.0

/ 10

Late check-in (2:30am) was possible, friendly front desk staff, spacious room, very large and comfortable bed

In the Area

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Avenida São Luís 234, São Paulo, Brazil, 01046-000

Main Facilities

24-Hour Front Desk

WiFi

Elevator

Staying at SOOZ Hotel Collection is a good choice when you are visiting Sao Paulo . 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in SOOZ Hotel Collection

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What's around SOOZ Hotel Collection

Avenida São Luís 234, São Paulo, Brazil, 01046-000

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General

In São Paulo (República)

Location

With a stay at SOOZ Hotel Collection, you'll be centrally located in São Paulo, within a 5-minute drive of Paulista Avenue and Rua Augusta. This hotel is 2.9 mi (4.6 km) from Ibirapuera Park and 3.4 mi (5.4 km) from Allianz Parque.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Copan Building - 0.3 km / 0.2 mi
Republic Square - 0.4 km / 0.3 mi
Rua Augusta - 0.6 km / 0.4 mi
Municipal Theatre of São Paulo - 0.6 km / 0.4 mi
Mackenzie Presbyterian University - 0.8 km / 0.5 mi
Hospital Central da Santa Casa de Misericórdia de São Paulo - 0.9 km / 0.6 mi
Sampa Sky - 1.1 km / 0.7 mi
São Bento Monastery - 1.3 km / 0.8 mi
Sé Square - 1.4 km / 0.9 mi
Rua 25 de Marco - 1.4 km / 0.9 mi
São Paulo Cathedral - 1.4 km / 0.9 mi
Frei Caneca Shopping and Convention Center - 1.4 km / 0.9 mi
Liberty Square - 1.5 km / 0.9 mi
Mercado Municipal - 2 km / 1.2 mi
Higienopolis Shopping Mall - 2 km / 1.2 mi

The nearest airports are:
São Paulo (CGH-Congonhas) - 10.8 km / 6.7 mi
São Paulo/Guarulhos Intl. Airport - 27.8 km / 17.3 mi

The preferred airport for SOOZ Hotel Collection is São Paulo (CGH-Congonhas).

Facilities

Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.

Business Facilities

Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Dining

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Rooms

Make yourself at home in one of the 157 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.

All facilities in SOOZ Hotel Collection

Fitness Center

Lobby

Exterior

Others

Restaurant

Hotel Services

Luggage storage
24-hour Receptionist

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Smoking area

Accessibilty

Accessible bathroom

Public Facilities

Elevator

Sports and Recreations

Fitness center

Accommodation Policy & General Information in SOOZ Hotel Collection

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system, a first aid kit, and outdoor lighting

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at SOOZ Hotel Collection	157
Another facilities in SOOZ Hotel Collection	Luggage storage, 24-hour Receptionist, Breakfast, Free WiFi, Smoking area

Frequently asked question in SOOZ Hotel Collection

What are available facilities at SOOZ Hotel Collection?

There are top facilites at SOOZ Hotel Collection such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at SOOZ Hotel Collection?

The standard check-in time at SOOZ Hotel Collection is starting from From 14:00 while the latest check-out time is at Before 12:00

Does SOOZ Hotel Collection provide breakfast?

Yes, SOOZ Hotel Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of SOOZ Hotel Collection?

SOOZ Hotel Collection is a 3.0-star hotel.

How many rooms are available at SOOZ Hotel Collection?

SOOZ Hotel Collection has 157 rooms in total.

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More Reviews from Other Guests in SOOZ Hotel Collection

Overall Ratings & Reviews SOOZ Hotel Collection

Other sources (1,134)

9.4

Exceptional

From 1,134 reviews

Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

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Traveler Reviews SOOZ Hotel Collection

Number of reviews per page

Top reviews

Daniela

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was Good and the rooms were nice. The breakfast was fresh and had a big variety. My only two issues with the hotel were the following: 1. It’s advertised that the staff speaks English, Spanish and Portuguese However during our entire stay we didn’t encounter any staff who spoke any language other than Portuguese. Which is fine but don’t advertise you have trilingual employees if you don’t. 2. We arrived at the hotel at 10pm at night and the room they gave us was dirty. And I don’t mean it wasn’t cleaned properly, I mean that the cleaning staff never cleaned up after the previous tenants left the room. So at 10pm after 12h of traveling we have to go back and forth with the front desk (who only spoke Portuguese) to try to explain that the room was dirty. No big deal but it feels like it when you’re tired and annoyed 😂

Arshad

Friends and Family Family

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Menu was good but not much options for vegetarians.

Maria

with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Great hotel, clean, excellent breakfast! Very happy!

Hector

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Everything was exactly as pictured, but most importantly, safe. The staff was amazing and the breakfast was delicious.

Ciano

Friends and Family Family

2.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

For the past two years, I have been staying at this hotel whenever I travel from New York to São Paulo. I always choose it because of its central location. However, during my last visit on February 8th, 2026, I had a terrible experience. I was given a dirty room with no towels and garbage on the floor. I immediately called the front desk, and they sent a housekeeper, but the one who arrived was rude. I asked to speak with a manager immediately. As a paying customer, I don't want to take a long, expensive flight from New York to SP just to be treated poorly. When the manager arrived, he didn't even apologize for the inconvenience. He did, however, upgrade me to a nicer room, which I appreciated. Still, his attitude made me realize that no one at the hotel truly cares about customer satisfaction. There seem to be many new staff members who lack concern for guests. Therefore, I cannot recommend this hotel.

Chunjie

Leisure with Friends

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Clean and breakfast is great!

Keith A

with Partner

8.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

The room was spacious and well designed. It is a nicely appointed hotel in a convenient location for most of the old city and Avenida Paulista. There are many excellent restaurants within a block or two! Overall we iked the hotel a lot. The breakfast has variety and decent quality. The fruit was always fresh and delicious. The Internet was generally good, but sometimes periodic or unreliable. There was a cockroch running up the drapes when we arrived. Room service was uneven. The worst aspect of this hotel was that the beds and pillows are too hard – we did not sleep well, and had body aches for the six days we were in São Paulo as a result. It is a shame in a property that is otherwise so outstanding.

Rosemarie

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Hotel with great water pressure, it was clean and the guest service was great, internet was fast and the breakfast had many choices and it was always being quickly replenished.

Alemu

6.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

The staff were good but the hotel?! What makes it fabulous?!

Miguel

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Excellent option for price

Melissa

Leisure with Friends

4.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

There was no hot water any of the days and the restaurant for breakfast was a mess

Melissa

Leisure with Friends

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Very agreeable staff for check in, clean room.

Melissa Amah

10.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Late check-in (2:30am) was possible, friendly front desk staff, spacious room, very large and comfortable bed

Jeff

6.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

When I checked into my room, I found there were no bath towels.

Ronaldo

Business and Leisure with Partner

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

I didn't know about airport shuttle. The hotel is excellent with walking distance to everything and near transportation. There are police 📷 all over the city. It was safe for me.

David

6.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Was given an accessible room, which is fine, but the bathroom flooded during showers with water wanting to escape into the hallway! Also, the room felt like it could do with a deep clean. Breakfast was included and is okay, but I kind of wish I gone to a nice cafe for a good coffee and pastry. There’s plenty in the area and on that note the location is good, if you want to be in the centre of the city.

Nastassia

Leisure

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Location was ideal. Staff was friendly and helpful - must say I wish there were more options for breakfast but if I’m in Brazil I guess I’ll eat like Brazilians

Michka

Leisure with Children

8.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

It was ok. Breakfast was included which was good. It’s a small hotel centrally located. I traveled with family.

Zheng

Leisure

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Had a wonderful time staying at this hotel!!! excellent service and super easy walk to nearby restaurants and bars & clubs!!! Highly recommended!!!

Timothy

10.0

/10

Reviewed 59 week(s) ago

Hotels.com verified review

Good location to visit all the sites in the center.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.