URBAN by UNU Hotels e Resort

Everything from the restaurant was bad.

great gym great room

That hotel was the better in my vacation!!

The hotel was very clean and there is a delicious free breakfast. I will definitely be staying here again when I travel to São Paulo, Brazil.

Great staff, clean, but very busy duo to other business in the building. Also if you are a ight sleeper, beware of dogs barking the whole night, the sound insulation is poor. Take ear plugs Bed is conformatble, great shower, big gym but vey hot.

Hotel is brand new, modern and very well taken care of.

Buena atención, habitaciones cómodas, limpias, nuevas, podrían mejorar la experiencia con una piscina, me encantó hospedarme con ustedes.

It is a quiet place with nothing much going on around the area. The room is clean and neat. The front desk's English is not that good compared to other hotels. Overall it is a good hotel to stay

A very large complex. Great balcony areas.

Good breakfast

Really friendly staff

Propert seems new, nice cleans and friendly

Luxury all the way

Amei o tamanho da cama. Não gostei da dificuldade de acessar a academia e quando cheguei lá era pequena e os equipamentos muito pegados um no outro.

Nice clean hotel, friendly staff.

The overall experience was bad. The infrastructure is great! All clean and comfortable. The gym shown in the pictures is not exclusive and after working hours is really crowded!! The breakfast did not have eggs even though I asked for (they said they had a technical problem that would not allow them to prepare the eggs). Considering the two points that caught my attention were the gym and the breakfast I am really disappointed with my experience there.

So far my favorite hotel in Osasco!

Great location, updated property, nice clean room, great breakfast, and updated property. I can forget to mention the staff, especially the gentleman that takes care of the breakfast. The only problem was that I arrived in the US early and on the morning long flight, I asked for early check-in as I always do when I stay in Sao Paulo and was 3 hours before the check-in and they told them they couldn't help me with the early check unless I pay one fee. Unfortunately, they could me help even as a gold Expedia customer. I will be back for sure.

Reservei quarto para dois adultos e uma criança. A foto mostra uma cama de casal e uma de solteiro. Ao chegar na propriedade tive que pagar pela terceira pessoa 190 reais. Tive que esperar montar a cama e tive que colocar o enxoval pois a camareira sai às 20 hrs (!!!) Ao reclamar que reservei triplo e estava pagando adicional, o recepcionista disse que era confusão da plataforma e não poderia fazer nada. Sempre fiquei uma semana por mês nesse hotel…a equipe, supervisora e gerentes são ótimos. Pena que a noite só tinha uma pessoa nova e não teve jogo de cintura. Hotel incrível, localização quarto etc. mas agora evito ficar lá faz um tempo pq (não a equipe) mas o hotel em si não tem nenhuma flexibilidade e até que culminou em eu ter que pagar pelo erro deles - ou da plataforma. Mas não meu. Não recomendo

Limpeza e governança muito boa !! Agora recepção Sérgio horrível