Windsor Tower Hotel

On the plus side the room was clean and the bed was comfortable. The buffet breakfast was excellent, really top quality breakfast. On the downside there was no tea/coffee making facility in the room. Had to pay for a bottle of still water on check out. Nearly every other hotel I stay in would have complimentary water. The staff at the pool bar were not very friendly at all (maybe we caught them on a bad couple of days).

Wonderful place .

Great service

Room was clean, staff very helpful, pool and sauna clean and well maintained, excellent breakfast and free activities (exercise, yoga and stretching) included. Excellent italian/pizza themed restaurant in the building. Good selection of restaurants/bars nearby. Downsides/hotel. no kettle/tea/coffee in the room. Bottled water in the fridge priced as at airports, the cafeteria does not have water refill station (the breakfast water stations have note not to refill, duly ignored by some guests despite reasonable hygiene reasons). !!The hotel could do much better on this, especially that there is no close supermarket near by (at least within my walking safety limits, one needs an uber/taxi, see below for security). Only staff at the reception/restaurant and phone helpline speak good english, outside this hard to communicate (esp. bell boy team, sports activity teams). My door card died on me twice (+once on a friend) requiring to rush back back to reception to get a replacement (Unsure, if this is security measure to make sure the guests are alive (along the inevitable in many hotels now daily calls if you hang out privacy notice) or a tech glitch...) Downsides - general/area. While not a favela, I heard a conference attendee was robbed at gunpoint on street between Tower and Atlantico, another friend had belongings stolen on the beach. There is a lot of visible security, unsure what they do beside the show. Definitely far more action is needed from the Brazilian government.

Our stay at the Windsor Towers in Rio de Janeiro was wonderful, and the experience was elevated even more by the exceptional front desk service. From the moment we arrived, we felt welcomed and well cared for. One individual who truly stood out was Guilherme. His service went far above and beyond anything we could have expected. Because we did not speak the language, he took it upon himself to ensure we were fully supported—finding solutions, contacting the right people on our behalf, and advocating for us every step of the way. What impressed us most was that he continued to follow through and make sure everything was resolved even on his day off. Guilherme’s professionalism, kindness, and genuine care for our well-being were remarkable. Despite his extraordinary efforts, he humbly kept saying he was “just doing his job.” If that’s the case, then Windsor Towers is incredibly fortunate to have someone of his caliber on their team. He is truly an outstanding individual and a credit to the hotel. We are extremely grateful for his help and highly recommend Windsor Towers to anyone visiting Rio. Service like this makes all the difference and turns a great stay into an unforgettable one. —Thank you, Guilherme, and thank you, Windsor Towers!

THE VIEW IS AMAZING

Excellent service!

The room was good and staff were well-behaved and helpful. My only reason for a 4 star instead of 5 star is that I was given a room on the 5th floor with a view of another tower of a neighboring hotel.

Great stay. Only feedback is you should have coffee or tea in the room and considering you don’t advise drinking the water, you should provide some bottles for free per day… even 1!

Clean room, amenities.

El hotel es hermoso, con una pileta y una terraza increíbles. La atención es excelente: todo el personal es muy amable y siempre está dispuesto a ayudar. Nosotros pagamos el desayuno y valió totalmente la pena: muy completo, con muchísimas opciones y todo riquísimo. La ubicación también es excelente, a solo una cuadra de la playa, que es preciosa, y rodeada de varios lugares para comer. La habitacion no es muy grande pero la cama es enorme y super comoda. Todo esta muy limpio y prolijo. Lo único negativo es que el hotel es bastante ruidoso. Desde la habitación se escuchan mucho las voces de otras personas y el ruido en los pasillos, especialmente a la mañana, cuando el personal de limpieza conversa. Fuera de eso, la estadía fue muy buena. La ubicación, las vistas y las instalaciones realmente hacen que valga la pena.

Miscommunication with cleaning crew. Bath towel ripped when using it. Room ley frequently didn’t work and when it dis, I had a hard time opening the door. I was told to raise the doorknob before opening it. Other that that, ai would rate this hotel a 3.5. Spend your money at Windsor Barra or Oceânico. Not at Windsor Tower. I would not stay at this property in the future, unless the price is right for the value.

Great hotel great location, friendly and helpful staff.

Great place to stay super clean

Excepcional

relatively good.

No geral foi bom. Apartamento aparenta ser antigo e com barulho no corredor

The pool is not big, the hotel lacked ammenties for its

Stunning beach and sunset views from the lovely rooftop pool, good sized room and friendly, highly attentive service. The breakfast is solid. The gym is a little cramped but otherwise this is a great place, I would definitely stay here again.

No coffee other than at the restaurant