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Banff Caribou Lodge and Spa

Hotels
8.6
/10
Very Good
3,299 reviews

What Guests Say About Their Stay

Hoi

10.0
/ 10
Great location where it's far enough away from downtown but walkable. Wonderful restaurant on site, really enjoyed going there every night for dinner and every morning for breakfast if I didn't want to go anywhere else. The room was comfortable, and reception staff are all super helpful. Parkade is nice, clean, well-lit. Lobby area is good for a quick break. I would definitely want to stay here again.

Graham

10.0
/ 10
The room was very clean and having the keg steakhouse next door was great (no walking) Would book this place again.

Haley

10.0
/ 10
The staff were very accommodating and the one lady even recognized me from literally a year ago! I had a good stay last year (2025), so it was on my agenda to book another stay here when I came to Banff this year. It’s nice there’s a spa and restaurant on site and it’s within walking distance to downtown. Very nice place!!
In the Area
See Map
521 Banff Ave, Box 1070, Alberta, Canada, T1L 1H8

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Banff Caribou Lodge and Spa is located in area / city Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Banff Caribou Lodge and Spa

521 Banff Ave, Box 1070, Alberta, Canada, T1L 1H8
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Lobby Banff Caribou Lodge and Spa
Lobby 2 Banff Caribou Lodge and Spa

Discover More About Banff Caribou Lodge and Spa

General


In Banff (Uptown District)

Location


With a stay at Banff Caribou Lodge and Spa in Banff, you'll be 1.3 mi (2.2 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka. This spa hotel is 11.7 mi (18.8 km) from Banff National Park and 12 mi (19.3 km) from Sunshine Village.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Victoria Glacier - 0.2 km / 0.1 mi
Banff National Park Information Centre - 0.9 km / 0.6 mi
Surprise Corner - 1 km / 0.6 mi
Canadian Ski Museum West - 1.1 km / 0.7 mi
Banff Lake Louise Tourism Bureau - 1.1 km / 0.7 mi
Banff Legacy Trail - 1.2 km / 0.7 mi
Banff Centre for Arts and Creativity - 1.3 km / 0.8 mi
Canada House Gallery - 1.4 km / 0.9 mi
Banff Off-Leash Dog Park - 1.4 km / 0.9 mi
Bow River - 1.5 km / 0.9 mi
Banff Park Museum - 1.6 km / 1 mi
Tunnel Mountain Trail - 1.6 km / 1 mi
Central Park - 1.6 km / 1 mi
Whyte Museum of the Canadian Rockies - 1.7 km / 1 mi
Banff Cascades of Time Gardens - 1.7 km / 1.1 mi

The preferred airport for Banff Caribou Lodge and Spa is Calgary International Airport (YYC) - 135.5 km / 84.2 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 765 square feet (71 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.

Rooms


Make yourself at home in one of the 190 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Banff Caribou Lodge and Spa

Swimming Pool Banff Caribou Lodge and Spa
Swimming Pool
Entertainment Facility Banff Caribou Lodge and Spa
Entertainment Facility
Fitness Center Banff Caribou Lodge and Spa
Fitness Center
Functional Hall Banff Caribou Lodge and Spa
Functional Hall
Lobby Banff Caribou Lodge and Spa
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Outdoor facilities
  • Spa
  • Sauna

Sports and Recreations

  • Ski storage
  • Fitness center
  • Canoeing

General

  • Fireplace in lobby
  • Banquet

Business Facilities

  • Conference rooms
  • Computer station

Transportation

  • Garage

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Banff Caribou Lodge and Spa

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Banff Caribou Lodge and Spa
190
Number of floors in Banff Caribou Lodge and Spa
4
Another facilities in Banff Caribou Lodge and Spa
Laundry service, Multilingual staff, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Banff Caribou Lodge and Spa

What are available facilities at Banff Caribou Lodge and Spa?
There are top facilites at Banff Caribou Lodge and Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Banff Caribou Lodge and Spa?
The standard check-in time at Banff Caribou Lodge and Spa is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Banff Caribou Lodge and Spa?
Banff Caribou Lodge and Spa is a 3.5-star hotel.
How many floors does Banff Caribou Lodge and Spa have?
Banff Caribou Lodge and Spa has 4 floors.
How many rooms are available at Banff Caribou Lodge and Spa?
Banff Caribou Lodge and Spa has 190 rooms in total.
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More Reviews from Other Guests in Banff Caribou Lodge and Spa

8.6
Very Good
From 3,299 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banff Caribou Lodge and Spa

Number of reviews per page
20
40
Top reviews
Pablo
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room smell a lot like smoke.
david
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

not the quietest room, #239, top of the stairs from the lobby and right above the parking garage door. Room was clean and comfortable and short walk to downtown.
Jagjit
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Long lineup at checkup, otherwise all good
Jesse
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd.
Read More
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All was excellent
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was excellent.
Ryan
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff were ok
Harvey
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Rooms are getting old.
Kimberly
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

No deep cleaning done on walls or lamp shades .. not impressed The furniture needs upgrading as it’s very scuffed and the baseboards are either water soaked or filthy
Maria
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Internet was a bit slow. Room was clean. Did not use the shuttle.
Devin
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s a decent place for the price. The room we had was showing its age and a few missed spots for cleaning but still pretty decent.
Hoi
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location where it's far enough away from downtown but walkable. Wonderful restaurant on site, really enjoyed going there every night for dinner and every morning for breakfast if I didn't want to go anywhere else. The room was comfortable, and reception staff are all super helpful. Parkade is nice, clean, well-lit. Lobby area is good for a quick break. I would definitely want to stay here again.
Read More
Graham
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very clean and having the keg steakhouse next door was great (no walking) Would book this place again.
Ashley
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and the ambiance of the hotel were amazing. The only complaint we have is that the hotel is a little bit dated and they don’t take care of the hotel rooms very well. There was a broken tile outside of the jacuzzi tub that we almost hurt ourselves on a few times. And it’s not very clean. Someone else’s food sat outside of our hotel room for three days while we were there until we finally moved it into the middle of the hallway so someone saw it and took it away and three employees had come to our room to deliver stuff for us. The cleaners were constantly on our floor cleaning and no one noticed to food to take it away from in front of our door. The hot pool was very nice. It was very busy and there were tons of people there but we never felt overwhelmed or ever ended up waiting in lines for time.
Read More
Haley
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were very accommodating and the one lady even recognized me from literally a year ago! I had a good stay last year (2025), so it was on my agenda to book another stay here when I came to Banff this year. It’s nice there’s a spa and restaurant on site and it’s within walking distance to downtown. Very nice place!!
Adam
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was over charged for an upgrade was told $150 and was charged $289. They also did not send me the receipt as promised. Very upset!!
Chad
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ok. Not as nice as it used to be. Had a late check-in by half an hour and the sheets could've been cleaner. Carpet in the hallways was very dirty as well.
Seyedehsekineh
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a wonderful stay at Caribou Lodge in Banff and would definitely recommend it. The hotel has a cozy, warm atmosphere that perfectly matches the mountain vibe, making it a great place to relax after a day of exploring. The rooms were clean, comfortable, and well-maintained, with everything we needed for a pleasant stay. The beds were especially comfortable, which made a big difference after long days outdoors. The staff were friendly, welcoming, and always ready to help with any questions or recommendations. The location is also very convenient, close enough to downtown Banff, but still quiet and peaceful. Overall, it was a great experience, and I would happily stay here again on my next trip to Banff.
Read More
charles
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms great Wi-Fi close to all immunities underground. Parking is fantastic.
Frank
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N/A
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Banff Caribou Lodge and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 3,299 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banff Caribou Lodge and Spa

Number of reviews per page
20
40
Top reviews
Pablo
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room smell a lot like smoke.
david
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

not the quietest room, #239, top of the stairs from the lobby and right above the parking garage door. Room was clean and comfortable and short walk to downtown.
Jagjit
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Long lineup at checkup, otherwise all good
Jesse
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd.
Read More
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All was excellent
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was excellent.
Ryan
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff were ok
Harvey
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Rooms are getting old.
Kimberly
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

No deep cleaning done on walls or lamp shades .. not impressed The furniture needs upgrading as it’s very scuffed and the baseboards are either water soaked or filthy
Maria
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Internet was a bit slow. Room was clean. Did not use the shuttle.
Devin
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s a decent place for the price. The room we had was showing its age and a few missed spots for cleaning but still pretty decent.
Hoi
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location where it's far enough away from downtown but walkable. Wonderful restaurant on site, really enjoyed going there every night for dinner and every morning for breakfast if I didn't want to go anywhere else. The room was comfortable, and reception staff are all super helpful. Parkade is nice, clean, well-lit. Lobby area is good for a quick break. I would definitely want to stay here again.
Read More
Graham
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very clean and having the keg steakhouse next door was great (no walking) Would book this place again.
Ashley
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and the ambiance of the hotel were amazing. The only complaint we have is that the hotel is a little bit dated and they don’t take care of the hotel rooms very well. There was a broken tile outside of the jacuzzi tub that we almost hurt ourselves on a few times. And it’s not very clean. Someone else’s food sat outside of our hotel room for three days while we were there until we finally moved it into the middle of the hallway so someone saw it and took it away and three employees had come to our room to deliver stuff for us. The cleaners were constantly on our floor cleaning and no one noticed to food to take it away from in front of our door. The hot pool was very nice. It was very busy and there were tons of people there but we never felt overwhelmed or ever ended up waiting in lines for time.
Read More
Haley
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were very accommodating and the one lady even recognized me from literally a year ago! I had a good stay last year (2025), so it was on my agenda to book another stay here when I came to Banff this year. It’s nice there’s a spa and restaurant on site and it’s within walking distance to downtown. Very nice place!!
Adam
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was over charged for an upgrade was told $150 and was charged $289. They also did not send me the receipt as promised. Very upset!!
Chad
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ok. Not as nice as it used to be. Had a late check-in by half an hour and the sheets could've been cleaner. Carpet in the hallways was very dirty as well.
Seyedehsekineh
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a wonderful stay at Caribou Lodge in Banff and would definitely recommend it. The hotel has a cozy, warm atmosphere that perfectly matches the mountain vibe, making it a great place to relax after a day of exploring. The rooms were clean, comfortable, and well-maintained, with everything we needed for a pleasant stay. The beds were especially comfortable, which made a big difference after long days outdoors. The staff were friendly, welcoming, and always ready to help with any questions or recommendations. The location is also very convenient, close enough to downtown Banff, but still quiet and peaceful. Overall, it was a great experience, and I would happily stay here again on my next trip to Banff.
Read More
charles
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms great Wi-Fi close to all immunities underground. Parking is fantastic.
Frank
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N/A
Number of reviews per page
20
40