Fairmont Chateau Laurier Gold Experience

The hotel needs a refresh, as the facilities feel dated. The food was average, and overall the property does not live up to five-star standards.

Gold level -fantastic Worth the extra money

Lovely hotel and room! Only complaint was in the Gold Lounge. People FaceTiming or speaking on the phone with speaker on loud. It's annoying when trying to have a quiet breakfast.

Very good beds and the staff were super friendly . I will definitely come back.

I had another wonderful stay here. This is my first time at the hotel. The staff were consistently friendly, welcoming, and especially kind. The environment feels safe, clean, and comfortable. The breakfast menu was excellent as well — a great way to start the day. Thank you to the entire team for maintaining such a high standard of service. I’ll definitely be back.

Excellent service and lovely breakfast

Amazing

The staff was amazing!

Stunning hotel in a castle. Gold Level is worth every penny; between the staff and the lounge you will feel absolutely pampered.

It was excellent

My room had lots of street noise in the Gold Club. The food in the Gold Club wasn’t great little to choose from. I’ve been to way better. Disappointed value wasn’t worth it!

The staff were all very professional and worked hard to make sure the experience was a "Gold experience" The lounge was amazing. The selection for breakfast and afternoon snacks were impressive. Our room was clean and very comfortable. We would certainly return and would subscribe to the "Gold Experience"

The whole hotel is old and needs a total renovation. Restaurant was horrible as was the food

Every was great except the valet pick up is very slow

Excellent service, gold lounge and comfortable beds!

Great breakfast! Staff were amazing! Beautiful lounge and rooms.

Sarah at Gold Reception was wonderful. All the staff were so helpful and considerate. We will definitely come back again.

Correct

We truly could not have asked for a better weekend getaway to celebrate my spouse’s birthday. The interior was absolutely beautiful, and the rooms were spacious and impeccably clean. There was more than enough room for our family of four to feel completely comfortable. The lounge was perfect for mid-day snacks, and we relaxed and played board games. Breakfast was amazing - tons of options (fresh fruit, pastries, hot breakfast, many coffee and tea options), and very high quality food. What really made the stay exceptional was the staff—they were warm, attentive, and went out of their way to make everything seamless and enjoyable. Their helpful advice and local tips were much appreciated, and they made the birthday celebration feel genuinely special. The pool and gym are also excellent additions and rounded out an already perfect stay. We left feeling relaxed, well cared for, and eager to return.

The hotel is beautiful and grand, however, severely understaffed. The check in staff at Zoe were not responsive or cordial on a few occasions. The three personnel at the desk weren’t even serving other customers at the time. They didn’t even look up to ask if they could help. I had a great server wait on us at the restaurant and a pleasant server at the bar. This hotel has many aspects that are nice but the service needs to be stepped up. I also waited an hour for the valet to deliver our car, others guests who were staying had similar complaints about the long valet waits. Given that valet is the only option and at $67.00 a night the horribly long wait is not acceptable at any price.