Homewood Suites by Hilton Ajax

All was great. Only downside was when checking out the desk clerk was not friendly. No smile and was rather abrupt when I asked for clarification on an item. Suggest she take some customer service training!!!

Overall good hotel. Kitchen could have been better equipped.

Very nice clean hotel. Lots of staff to address any questions or issues.

We arrived before the 3;00 check-in. Our room was not ready which is fine, so we left and came back at 3:40. Our room still was not ready. We were not able to check in until 4:00. Then after a long hot day at the Blue Jays game, we got back and our shower would not work.

Enjoyed the stay

Shady experience at this specific Location. I was asked if I wanted to sign up as a Hilton member and even though I declined the front desk signed me up when they took my ID. I was also charged for two Bottles of water that I never touched. All this and cannot get any sleep due to the proximity to the highway. I wouldn’t stay here ever again.

酒店给我升级了房间，而且有免费的充电桩，简直太棒了

Clean modern spacious rooms. Great service.

Very clean room. Amazing staff. Plenty of parking.

All very good. The only area I would clean is the carpet on the main level close to the elevators

The property is very well maintained. Staff were very helpful and very pleasant. The suite rooms are excellent. The warm breakfast was ok. The staff had difficulty replenishing items such as yogurt, utensils and coffee. They could use another toaster. The mattress was very soft, not great if you have back problems. The pillows were also very soft. The amenities such pool, gym, laundry facilities and outdoor patio are excellent. We had a very nice, quiet and enjoyable stay at this location. We would book again at this location.

Arrived at our 3pm check in time which turned to us getting into our room at 3:50pm. Made us rush to get ready for a concert that started at 6:00pm. Venue was 50 minutes away. Was disappointed in having to wait almost an hour for our room. They didn’t mention on the website there was a 100$ fee for having a pet stay with you. Had to pay that extra. Pet thing may of been my issue as I haven’t hotel stayed with a pet before. Room was clean and decent, staff was nice.

A very clean, spacious and comfortable room. Breakfast has good selection and quality. Despite being a weekend with World Cup soccer fans in town, the staff were very accommodating. Close to highway access and local shopping.

The room was clean and front desk upgraded it at checkin Some amenities like shampoo and dish soap were missing. Breakfast was good but we like bacon. Potatoes were cold. The staff was very pleasant and helpful. Parking was plentiful

Great stay. From the highly responsive and helpful staff to the well stocked studio rooms to the incredible cleanliness, the hotel did not miss. We needed an accessible room for my parents and the team really delivered. Breakfast was outstanding with lots of options that continued to be replenished frequently. Highly recommend and will definitely be staying again on our next visit.

Second Stay. Same Problems. I gave Homewood Suites Ajax a second chance after a disappointing first stay. Unfortunately, this visit confirmed the issues were not isolated incidents. Cleanliness was unacceptable: • Dirty cutlery with caked-on food • Hardened cheese left on utensils marked as “clean” • Hairs in the bedding • Hairs in the towels • A large June bug in the room I was also charged an unexplained $5 fee with no reason provided. Breakfast service was equally disappointing. Breakfast is advertised until 9:30 a.m., yet staff began removing food without any announcement while guests were still arriving. At least six people showed up expecting breakfast and were left standing there as the food was taken away. No explanation. No apology. My first stay had major issues as well. We experienced cleanliness concerns and were locked out of our room for about 30 minutes due to a keypad failure. After three trips to the front desk for new key cards, the issue was finally resolved. Management’s response was only $25 in Hilton Honors points. The lack of accountability was the most frustrating part. After nearly 20 emails with Hilton Customer Care, I was eventually approved for full compensation, but only because Hilton stepped in. The hotel itself showed little interest in taking responsibility. There are better options in the area. Even if they cost slightly more, they are worth it for basic cleanliness, professionalism, and customer service.

It was fine

Complimentary breakfast was lame.

Our stay was great! The room and hotel itself was very clean, the breakfast was delicious and varied (and not the same every day). We faced the 401 and while we did hear traffic a bit, it was not loud enough to disrupt sleep. The location was great as well, very close to get on the 401 and drive into Toronto.

Awesome hotel, with a great breakfast buffet spread. Rooms were spacious, clean. Staff we very helpful. Lots of parking. Great location next the Toronto Zoo and lots of great restaurants around the area. There was a delicious Turkish restaurant nearby. Great stay. Would stay here again when visiting Canada next