Le Centre Sheraton Montreal Hotel

Classy hotel. Very helpful staff!

all was good as it should be and expected as hotel of this caliber

The room was spacious and super clean. Loved the high end bathroom amenities! The only thing that was missing was a Nespresso machine. The staff made us feel welcome and valued right from the start. All in all a truly exceptional experience.

Clean, Valet parking, Fitness, Pool, Spa.

The room was well supplied and very clean & comfortable!

Room was clean. Staff was friendly. Conveniently located to everything we needed.

Room was small but clean and fine. Staff was very nice. Good stay overall

GOOD PLACE

Nicely appointed room, tasty breakfast

Yes

Room was spotless. Staff wonderful. Breakfast was delicious.

All the food were well prepared. Staffs were friendly. The only thing I might not fully satisfied was the elevator was a little bit noisy at late night. We definitely will book again for next trip with this hotel, but hopefully we will be able to get a quieter room.

Great

Room was clean and we got nice view

Clean room

Good: Excellent location, Sam from Info desk was lovely and helpful. Bad: I reached there at 3PM sharp and my only request was to have room on the higher floors. The first room allotted to me was a double room that opened to another room (I was a solo traveller). The phone in that room was not working. So I had to go down and inform them about it to get me another room. Then, they tried to allot me a room on the 7th floor saying none of the floors above are available. After a lot of back and forth, they told me that they can allot me a room on the higher floors after an hour or so, since it was still being cleaned. I agreed and requested conceirge to inform me when the room is ready, meanwhile, I was eating at Stanley. Eventually, at 5PM, tired of waiting for them to call me, I went back to the conceirge and was told they tried calling me (I received no calls). Eventually, I was allotted a room on the 29th floor and was asked to shift rooms on my own. The keys they gave me didn’t work and I was stuck in the elevator for 10 minutes, had to come back again to the conceirge, they sent a bell boy this time with me. Finally, when I checked into the new room at 5PM, noticed the washroom was not clean. When I then requested for housekeeping services, I was told it’s not available. They sent someone to clean the washroom only after I had to create a ruckus over it. The staff that came in to clean gave me dirty looks about having to clean the washroom. 3 hours ruined on Day 1.

The hotel is great! I can’t think of anything that would have made my stay better.

The front desk agent was extremely rude when j had to go down at 4am to ask for security

Great service

Clean rooms, good staff and comfortable beds.