Sandman Signature Edmonton Downtown Hotel

People doing drugs outside the hotel is always awful. Edmonton has some serious issues with homeless drug users. On the plus side the front desk staff are always wonderful.

The room and staff were not very helpful compared to the last time we were there - very disappointing this time

Great stay

Room was clean, found the bed uncomfortable. Biggest issue was how dated and worn the furniture in room was. Office chair was so worn it looked disgusting. Other part that annoyed me was the closet and bathroom doors not closing unless you slammed them.

1

Friendly staff. Dinner at the Chop restaurant was great! Room was clean.

Room was clean with a selection of different pillows. Hotel restaurant is very good. Parking was convenient for downtown with an easy walk to Roger’s place for our show.

Clean room, helpful staff

Very close to downtown busy street and plenty of sirens throughout the night.

The staff were friendly and accommodating.

We stayed at this hotel as it was close to where our event was. However, the parking garage is far from the elevator to the rooms. In the room itself, the bathroom was dirty, all corners of the bathroom and the floor were dirty (I cleaned hair bunnies under the sink from previous guests), the area around the drain plug on both the sink and the tub were filthy. It took me less than 1 minute to clean the sink and this should have been done before we took the room. I left the tub for the cleaner to do, so they could actually see the difference between filthy and clean. The shaving mirror in the room was broken. The blinds were old and didn't allow for blackout, and actually not safe (due to the chords) if we had been travelling with young children. Also, there were three of us in the room, and we received three keys, but each time the towels were replenished we only got two of everything. Lastly, the area where the hotel is is the path for many homeless and we almost didn't get out of the car when we arrived due to a fight between street people right in front of the hotel. There is a security guard INSIDE the hotel to supposedly stop them from coming in, but it was not a pleasant situation on arrival. Unless we absolutely had to, we would not stay at this hotel again.

Recently had a mini staycation here to attend a nearby music festival. I parked my car in the underground lot, and proceeded to the check in area; The amount I needed to pre-authorize seemed way higher than the room cost + parking, so I was a bit confused, but carried on with my stay (I had assumed the parking was the price culprit). The room appeared clean, but was visibly aging and was rough around the edges (really old nightstands and dresser, random food on the carpets, etc). That being said, the room was spacious and we loved that it had both a microwave and a mini fridge. When it came time to go to bed, I lifted my sheets and they had small yet noticeable brown stains. I called front desk and they did send someone up with new sheets. The next day we asked for a room turnover/refresh, and they left my existing sheets and took the fresh ones that had been provided. Not super pleased with that. Upon checkout, I realized that this hotel has exorbitant fees, one being $75 per night (on top of the room fee) that wasnt disclosed to me beforehand. I booked here to save money, but next time will go elsewhere.

Lication

Had breakfast at the hotel restaurant most of the time I was there and we loved the restaurant and the staff was amazing.

Clean and great location

Everything was great *except that in both rooms I booked the carpet surrounding the air conditioning unit was soaking wet. Not just a small area (and who knows how long it’s been there or if it’s now moldy underneath!?) Concerning. Also- in one of the two rooms, the bathroom door could not close. It literally didn’t fit/ needed to be shaved down and had been installed improperly. The repair/ maintenance man was very good and very quick to respond, which is good, but I still don’t know how you respectably give a customer rooms in this condition in the first place??

It was very useful being close for our hockey camp. It was hard to get everything together and out of the room as they couldn’t give us an extra hour extension to stay in our room as the camp wasn’t done till later but respected what was told to us. The bed hurt my back so didn’t sleep well unfortunately though. Overall great place to stay with great and helpful staff.

Room was clean. The room refresh wasn't as refreshing as we wanted they didn't give us clean glasses or anything. But the location is perfect and will always stay again.

Room was clean and the bed was very comfortable. Parking was 30$ a night.

Great location so easy to get to kdays, great room, friendly staff