Sunset Resorts Canmore and Spa

We booked our stay here for our 32nd wedding anniversary, looking to get away from our farm and relax together for a few days and take in the beautiful views of Canmore. The room was very nice, it was clean, and as pictured but our view out of our windows on the second floor was of the back alley and side of the adjacent building not at all what was shown online which seems to have been taken from the next property to the north which is the hospital parking lot. One of the underground parking lots were out of service so outdoor parking was tight but available. EVERY morning for 4 nights stay at 3-4am a garbage truck backed slowly down the one way alley with the back up alarm singing proudly, bins slamming and banging for 15 minutes - not ideal. We were told after we had booked online that we could not access the pool, hot tub, or gym amenities during our stay, but we watched others staying in the same building using the amenities in the structure next to us across the alley- not sure what that was about. I think I'll try something different and call the hotel or resort directly and specifically ask if the representation is completely accurate before booking.

Yes

excellent staff

Pool and hot tub were great and we were happy with the location.

Nice view by our window

Ok stay. Very clean. Nice parking. Bed comfy. Nice sized room

Room was clean but had horrible meat smell you book for 6 people they only give you 4 towels and charges you if you want more towels. beds are also super hard

Yes

Good

We had a great stay.

We’ve stayed here a number of times and this is the first time we didn’t have as good of a time. The room was nice however the king bed was so uncomfortable. It needs to be replaced - the mattress felt like it was caving in and both of our backs hurt each morning. We were travelling with a baby and the coffee table was glass and low and so he’d climb on it so we had to move it. The TV in the main room didn’t work properly so we swapped it out with the one from the bedroom. The pans in the kitchen were very old or just used a lot and should be replaced as it was difficult to cook on them. The good parts were the pool/hot tub was nice but the showers at the pool didn’t work on third day we were there. The staff were friendly.

Very helpful front desk personnel.

Staff were helpful, excellent restaurants and supermarkets close by in the most beautiful town surrounded by the mountains

Clean and convenient

Broken bed so could not sleep

It's a condo style property, not a hotel. Would be great for families bc it's roomy, but property could use some updates. Pillows were lumpy, and obviously years and years old. Towels were worn and rough. My bath towel had a light stain. Front desk was only open till 11pm. You need (different) codes for every door- kind of a hassle. It's a place to stay if you're on a budget with more than 2 people. Otherwise, go to a nicer hotel.

The property was okay. The toilet was broken as it continuously ran and the blinds had chunks out of them so the sun shined through and provided little privacy in the bedroom. When I mentioned both issues to the staff they said “oh”.

Spacious room, kitchen, dining room, 2 Bedrooms, 2 bathrooms. Big balcony with Mountain View. Will stay here again when revisiting Banff.

Amazing property . Beautiful view and kids loved the pool.

Clean and lots of space .