What do past guests say about The Customs House Inn?

The Customs House Inn is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Customs House Inn

Name: The Customs House Inn
Address: 38 Depot Street, Pictou, Nova Scotia, Canada, B0K 1H0, 38 Depot Street, Nova Scotia, B0K 1H0, Canada
Rating: 9.2

Guest Houses

9.2

/10

Exceptional

348 reviews

What Guests Say About Their Stay

John

10.0

/ 10

What a treasure! So cool to stay in the old Custom House. A quick walk to everything, with water views. (As well as construction views, as to be expected at the beginning of the off season). The room was so spacious, with 11-foot ceilings. The furniture’s somewhat scuffed condition only enhanced the feeling of going back in time.

Michael

10.0

/ 10

Our host was fabulous. Went out of his way to help. Always accommodating. Can’t say enough.

Jared

10.0

/ 10

Family has run the hotel since the 1990s. Staff are onsite and courteous. Housekeeper was a lifesaver when I forgot my video camera. Innkeeper is friendly and informative. Breakfast is not offered so rate was discounted without us asking. Area is by port so more commericial but had great views of the water and the ship Hector.

In the Area

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38 Depot Street, Pictou, Nova Scotia, Canada, B0K 1H0

Main Facilities

Parking

WiFi

Staying at The Customs House Inn is a good choice when you are visiting Pictou.

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What's around The Customs House Inn

38 Depot Street, Pictou, Nova Scotia, Canada, B0K 1H0

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Discover More About The Customs House Inn

General

Near Northumberland Fisheries Museum

Location

With a stay at The Customs House Inn in Pictou, you'll be just steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts. This guesthouse is 0.2 mi (0.3 km) from Hector Heritage Quay and 0.3 mi (0.5 km) from DeCoste Entertainment Centre.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Northumberland Fisheries Museum - 0.1 km / 0.1 mi
Caspers Gifts and Crafts - 0.3 km / 0.2 mi
Hector Heritage Quay - 0.3 km / 0.2 mi
DeCoste Entertainment Centre - 0.6 km / 0.4 mi
McCulloch Heritage Centre - 1.4 km / 0.9 mi
McCulloch House Museum - 1.5 km / 0.9 mi
Pictou Marina - 1.9 km / 1.2 mi
Pictou Golf and Country Club - 2.2 km / 1.4 mi
Pictou Harbour Range Lighthouses - 3.5 km / 2.2 mi
Caribou and Munroes Island Provincial Park - 7.9 km / 4.9 mi
Caribou Rivers Nature Reserve - 12 km / 7.4 mi
Waterside Beach Provincial Park - 12.2 km / 7.6 mi
Loch Broom Log Church - 12.7 km / 7.9 mi
Abercrombie Golf & Country Club - 18.1 km / 11.3 mi
Nova Scotia Museum of Industry - 19.1 km / 11.9 mi

The preferred airport for The Customs House Inn is Stanfield Intl. Airport (YHZ) - 136.9 km / 85 mi

Renovations

This property is closed from June 19 2026 to June 23 2026 (dates subject to change).

Facilities

This smoke-free guesthouse was built in 1872.

Business Facilities

Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Rooms

Make yourself at home in one of the 8 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

All facilities in The Customs House Inn

Common Space

Lobby

Exterior

Others

Hotel Services

Laundry service
Luggage storage
Express check-out

Connectivity

LAN Internet
Free WiFi

Accessibilty

Accessible parking
Accessible path of travel

General

Parking

Public Facilities

Smoke-free area

Business Facilities

Business facilities

Nearby Facilities

Laundry

Accommodation Policy & General Information in The Customs House Inn

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

14:30 - 21:00

Check-out:

Before 11:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

, The front desk is open daily from 8 AM - 10 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Parking, WiFi
Check-In / Check-Out Time	From 14:30 - 21:00 - to 11:00
Available rooms at The Customs House Inn	8
Number of floors in The Customs House Inn	2
Another facilities in The Customs House Inn	Laundry service, Luggage storage, Express check-out, LAN Internet, Free WiFi

Frequently asked question in The Customs House Inn

What are available facilities at The Customs House Inn?

There are top facilites at The Customs House Inn such as Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Customs House Inn?

The standard check-in time at The Customs House Inn is starting from 14:30 - 21:00 while the latest check-out time is at Before 11:00

What is the star rating of The Customs House Inn?

The Customs House Inn is a 3.5-star hotel.

How many floors does The Customs House Inn have?

The Customs House Inn has 2 floors.

How many rooms are available at The Customs House Inn?

The Customs House Inn has 8 rooms in total.

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More Reviews from Other Guests in The Customs House Inn

Overall Ratings & Reviews The Customs House Inn

Other sources (348)

9.2

Exceptional

From 348 reviews

Cleanliness

9.6

Room Comfort

9.0

Service and Facilites

9.0

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Traveler Reviews The Customs House Inn

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Top reviews

Kristen

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Beautiful heritage property, and Doug is an absolute delight.

John

with Partner

10.0

/10

Enjoyed the historic Custom House building.

Regina

10.0

/10

Reviewed 94 week(s) ago

Expedia Group verified review

We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT

Daniel C

10.0

/10

Reviewed 95 week(s) ago

Expedia Group verified review

We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )

Kathleen

Leisure with Partner

10.0

/10

Reviewed 95 week(s) ago

Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.

Kathleen

6.0

/10

Reviewed 98 week(s) ago

Expedia Group verified review

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.