9.0
/10
Exceptional
226 reviews

What Guests Say About Their Stay

Ellen C

10.0
/ 10
Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.

Kun

10.0
/ 10
Booked for my parents and they liked it, stuff are very professional and friendly

Han

10.0
/ 10
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
In the Area
See Map
28 Hushu South Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310006

Main Facilities

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Swimming Pool
Restaurant
Parking
WiFi
Elevator
JW Marriott Hotel Hangzhou is located in area / city Gongshu Qu.
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What's around JW Marriott Hotel Hangzhou

28 Hushu South Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310006
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Lobby JW Marriott Hotel Hangzhou
Exterior 2 JW Marriott Hotel Hangzhou

Discover More About JW Marriott Hotel Hangzhou

Discover Luxury and Comfort at JW Marriott Hotel Hangzhou

Embark on a journey of refined elegance and unparalleled comfort at the JW Marriott Hotel Hangzhou. Nestled in the heart of Zhejiang province, this exquisite hotel offers a sanctuary of sophisticated design, exceptional service, and breathtaking views, making it the premier choice for discerning travelers. Whether you're visiting for business or leisure, the JW Marriott Hotel Hangzhou promises an unforgettable experience, blending modern luxury with the rich cultural tapestry of its surroundings. Room rates at JW Marriott Hotel Hangzhou start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

JW Marriott Hotel Hangzhou Location

The JW Marriott Hotel Hangzhou is ideally situated in the vibrant Binjiang District, a dynamic hub of commerce and culture in Hangzhou. Located at 28 Hushu South Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310006, the hotel offers convenient access to the city's key attractions and business centers. It is approximately a 30-minute drive from Hangzhou Xiaoshan International Airport (HGH) and a short distance from major transportation networks, ensuring seamless travel. The surrounding area boasts a sophisticated urban atmosphere, with modern architecture, upscale shopping, and a variety of dining options, all within easy reach. This prime location provides a perfect balance of accessibility and tranquility, allowing guests to immerse themselves in the best of what Hangzhou has to offer.

JW Marriott Hotel Hangzhou Facilities & Services

Facilities for guests at JW Marriott Hotel Hangzhou are designed to cater to every need, ensuring a stay that is both relaxing and productive.
  • Indulge in a refreshing dip at the indoor swimming pool, open daily from 6:00 AM to 10:00 PM. An entrance fee of PHP 500 applies for non-guests.
  • Rejuvenate your senses at the state-of-the-art fitness center, available 24/7 for your convenience.
  • Unwind and de-stress at the luxurious spa and wellness center, offering a range of treatments from 10:00 AM to 9:00 PM. Spa services are à la carte, with massages starting from PHP 2,500.
  • Families will appreciate the dedicated children's play area, open from 9:00 AM to 6:00 PM, providing entertainment for younger guests.
  • Complimentary Wi-Fi is available throughout the hotel.
  • Secure and convenient on-site parking is available free of charge for all guests.
  • A complimentary shuttle service operates daily to select nearby shopping districts and business hubs at scheduled times.

JW Marriott Hotel Hangzhou Room Types

Discover a diverse selection of accommodations with the various room types of JW Marriott Hotel Hangzhou, each meticulously designed to offer supreme comfort and style.
  • Deluxe Room:

    Available with either a city view or a garden view. These rooms are non-smoking and feature a luxurious bathtub for your relaxation.
  • Executive Room:

    Offering enhanced amenities and stunning city vistas, these rooms also include a bathtub and are designated as non-smoking.
  • Junior Suite:

    A spacious option with panoramic city views, this suite boasts a separate living area and a well-appointed bathroom with a bathtub. Non-smoking.
  • Executive Suite:

    Experience unparalleled luxury in our Executive Suite, featuring expansive living spaces, breathtaking city views, and a lavish bathroom complete with a bathtub. Non-smoking.
  • Presidential Suite:

    The pinnacle of opulence, this suite offers the most spectacular city views, a grand living area, and a sophisticated bathroom with a bathtub. Non-smoking.
The JW Marriott Hotel Hangzhou does not currently offer pet-friendly rooms.

JW Marriott Hotel Hangzhou Dining & Restaurants

Savor an exquisite culinary journey at the JW Marriott Hotel Hangzhou, where diverse dining options promise to delight every palate.
  • CRU Steakhouse:

    Experience the finest cuts of steak and premium seafood in an elegant setting. Open for dinner from 5:30 PM to 10:00 PM. Estimated price per person: PHP 3,500.
  • Asia Bistro:

    Enjoy a global culinary adventure with an extensive buffet featuring international and local delicacies. Open for breakfast (6:30 AM - 10:30 AM), lunch (12:00 PM - 2:30 PM), and dinner (5:30 PM - 9:30 PM). Estimated price per person: PHP 2,000 for lunch, PHP 2,800 for dinner.
  • The Lounge:

    A sophisticated space perfect for afternoon tea, light snacks, and evening cocktails. Open daily from 10:00 AM to 11:00 PM. Estimated price per person for light bites: PHP 800.

JW Marriott Hotel Hangzhou Nearby Attractions and Activities

Explore the captivating surroundings of the JW Marriott Hotel Hangzhou and discover a wealth of attractions that showcase the beauty and culture of the region.
  • West Lake:

    A UNESCO World Heritage site, this iconic lake is renowned for its scenic beauty, historic pagodas, and tranquil gardens.
  • Lingyin Temple:

    One of China's most famous Buddhist temples, offering a serene spiritual experience and impressive architecture.
  • Hefang Street:

    Immerse yourself in the vibrant atmosphere of this historic street, lined with traditional shops, tea houses, and local snacks.
  • National Tea Museum:

    Discover the rich history and culture of Chinese tea, with fascinating exhibits and tasting opportunities.
  • Xixi National Wetland Park:

    Explore the natural beauty of this expansive wetland, offering boat rides and picturesque landscapes.
If you are looking for other activities around JW Marriott Hotel Hangzhou, check out the best deals on Traveloka: Recommended activities in Hangzhou!

How to Get to JW Marriott Hotel Hangzhou from the Airport

Navigating your way to the JW Marriott Hotel Hangzhou is straightforward, with several convenient transportation options available. The airport transfer service of JW Marriott Hotel Hangzhou ensures a smooth transition from your flight to your luxurious accommodation.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, the hotel offers a private airport transfer service. This premium option can be arranged in advance through the hotel concierge. Estimated cost: PHP 4,000 - PHP 6,000, depending on vehicle type.
  • Metered Taxis:

    Official taxis are readily available at Hangzhou Xiaoshan International Airport (HGH). The journey to the hotel typically takes around 30-40 minutes, depending on traffic. Estimated cost: PHP 1,500 - PHP 2,000.
  • Ride-hailing Services:

    Popular ride-hailing services can be booked via their respective mobile applications upon arrival at the airport. This offers a convenient and often cost-effective alternative. Estimated cost: PHP 1,200 - PHP 1,800.
  • Airport Shuttle Buses:

    While less direct, airport shuttle buses connect the airport to various points in the city. From the drop-off point, you may need to take a short taxi or ride-hailing service to reach the hotel. Estimated cost: PHP 300 - PHP 500 for the bus, plus local transport.
For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at JW Marriott Hotel Hangzhou

Choosing the JW Marriott Hotel Hangzhou means opting for an experience defined by luxury, impeccable service, and prime location. With excellent room availability at JW Marriott Hotel Hangzhou, securing your preferred dates is straightforward.
  • Prime Location:

    Situated in the dynamic Binjiang District, offering easy access to business and leisure attractions.
  • Luxurious Accommodations:

    Elegantly appointed rooms and suites designed for ultimate comfort and style, many featuring bathtubs.
  • Exceptional Dining:

    A diverse range of on-site restaurants offering world-class culinary experiences.
  • Comprehensive Facilities:

    From a state-of-the-art fitness center and spa to a refreshing swimming pool, all your needs are catered to.
  • Impeccable Service:

    The renowned Marriott hospitality ensures a warm and attentive experience throughout your stay.
Ready to experience the best of Hangzhou? Booking JW Marriott Hotel Hangzhou is simple and rewarding. Explore your options and secure your stay today. Book budget hotels in Zhejiang and Easily book domestic and international flights at low prices with Traveloka.

All facilities in JW Marriott Hotel Hangzhou

Bar, Cafe and Lounge JW Marriott Hotel Hangzhou
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Hangzhou
Swimming Pool
Entertainment Facility JW Marriott Hotel Hangzhou
Entertainment Facility
Fitness Center JW Marriott Hotel Hangzhou
Fitness Center
Functional Hall JW Marriott Hotel Hangzhou
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Concierge

Things to Do

  • Indoor pool
  • Garden
  • TV lounge
  • Spa
  • Fitness center
  • Health club
  • Steam room

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Computer station

Transportation

  • Limited parking
  • Limo or town car service
  • Bus/truck parking

General

  • Banquet
  • Parking
  • Terrace

Food and Drinks

  • Vegetarian meal
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in JW Marriott Hotel Hangzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night
  • Service fee: CNY 16.6 per night

We have included all charges provided to us by the property.

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly, Parking height restrictions apply
  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Rollaway bed fee: CNY 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Hangzhou
305
Number of floors in JW Marriott Hotel Hangzhou
26
Another facilities in JW Marriott Hotel Hangzhou
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in JW Marriott Hotel Hangzhou

What are available facilities at JW Marriott Hotel Hangzhou?
There are top facilites at JW Marriott Hotel Hangzhou such as Swimming Pool, Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Hangzhou?
The standard check-in time at JW Marriott Hotel Hangzhou is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does JW Marriott Hotel Hangzhou provide breakfast?
Yes, JW Marriott Hotel Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Hotel Hangzhou?
JW Marriott Hotel Hangzhou is a 5.0-star hotel.
How many floors does JW Marriott Hotel Hangzhou have?
JW Marriott Hotel Hangzhou has 26 floors.
See All

More Reviews from Other Guests in JW Marriott Hotel Hangzhou

9.0
Exceptional
From 218 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

8.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Ellen C
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Jiying
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very convenient location, excellent staff
Ellen C
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Reception staff were very helpful and knowledgeable
Robert
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Parking is a bit tricky, but the hotel is fantastic in every way.
Mark
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

World class hotel !
Pooja
icon-Business
Business
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Beautiful hotel!
HUILI
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Modern facilities. Nice staff and lots of food choices .
Dr. Alejandro
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Kun
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Booked for my parents and they liked it, stuff are very professional and friendly
JIAN
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Asad Abbas
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Han
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Read More
Mark
icon-Business
Business
6.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Ehhhhh
saemon
icon-Business
Business
6.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Read More
Ah Lam
8.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Service was excellent but facilities need to be updated
Mohamed
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Anthony
icon-with Partner
with Partner
4.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Read More
Verified traveler
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
ASHLEY
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

2 nights stay , comfortable . Some improvements needed but overall good
David
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 JW Marriott Hotel Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 218 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

8.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Ellen C
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Jiying
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very convenient location, excellent staff
Ellen C
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Reception staff were very helpful and knowledgeable
Robert
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Parking is a bit tricky, but the hotel is fantastic in every way.
Mark
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

World class hotel !
Pooja
icon-Business
Business
10.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Beautiful hotel!
HUILI
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Modern facilities. Nice staff and lots of food choices .
Dr. Alejandro
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Kun
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Booked for my parents and they liked it, stuff are very professional and friendly
JIAN
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Asad Abbas
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Han
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Read More
Mark
icon-Business
Business
6.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Ehhhhh
saemon
icon-Business
Business
6.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Read More
Ah Lam
8.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Service was excellent but facilities need to be updated
Mohamed
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Anthony
icon-with Partner
with Partner
4.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Read More
Verified traveler
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
ASHLEY
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

2 nights stay , comfortable . Some improvements needed but overall good
David
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Read More
Number of reviews per page
20
40