What do past guests say about JW Marriott Hotel Hangzhou?

JW Marriott Hotel Hangzhou is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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JW Marriott Hotel Hangzhou

Name: JW Marriott Hotel Hangzhou
Address: 28 Hushu South Road, Gongshu District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006, 28 Hushu South Road, Gongshu District, Zhejiang, 310006, China
Rating: 9

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No. 7 in Foreigner-friendly Hotel near West Lake in Hangzhou

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9.0

/10

Exceptional

271 reviews

What Guests Say About Their Stay

Edwin

10.0

/ 10

This hotel is very convenient to metro station and is right next to a big mall. The breakfast is good with variety of selection.

Ellen C

10.0

/ 10

Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.

Kun

10.0

/ 10

Booked for my parents and they liked it, stuff are very professional and friendly

In the Area

See Map

28 Hushu South Road, Gongshu District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006

Main Facilities

Restaurant

24-Hour Front Desk

JW Marriott Hotel Hangzhou is located in area / city Xiacheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around JW Marriott Hotel Hangzhou

28 Hushu South Road, Gongshu District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006

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Location
JW Marriott Hotel Hangzhou is located in area / city Xiacheng Qu.

About JW Marriott Hotel Hangzhou

From business event to corporate gathering, JW Marriott Hotel Hangzhou provides complete services and facilities that you and your colleagues need.

JW Marriott Hotel Hangzhou is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at JW Marriott Hotel Hangzhou, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

JW Marriott Hotel Hangzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Hangzhou.

All facilities in JW Marriott Hotel Hangzhou

Swimming Pool

Lobby

Exterior

Others

Restaurant

Transportation

Car rental
Security

Accessibilty

Disabled access friendly

Public Facilities

Room service
Coffee shop
Safety deposit box

Hotel Services

Newspaper in lobby
Express check-in
Express check-out
Multilingual staff
24-hour Receptionist
Money changer

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in JW Marriott Hotel Hangzhou

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

12:00 - 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk
Check-In / Check-Out Time	From 14:00 - to 12:00 - 12:00
Available rooms at JW Marriott Hotel Hangzhou	295
Number of floors in JW Marriott Hotel Hangzhou	26
Another facilities in JW Marriott Hotel Hangzhou	Car rental, Security, Disabled access friendly, Room service, Coffee shop

Frequently asked question in JW Marriott Hotel Hangzhou

What are available facilities at JW Marriott Hotel Hangzhou?

There are top facilites at JW Marriott Hotel Hangzhou such as Restaurant, 24-Hour Front Desk. (some may require extra charges)

What is normal check-in & check-out time at JW Marriott Hotel Hangzhou?

The standard check-in time at JW Marriott Hotel Hangzhou is starting from From 14:00 while the latest check-out time is at 12:00 - 12:00

What is the star rating of JW Marriott Hotel Hangzhou?

JW Marriott Hotel Hangzhou is a 5.0-star hotel.

How many floors does JW Marriott Hotel Hangzhou have?

JW Marriott Hotel Hangzhou has 26 floors.

How many rooms are available at JW Marriott Hotel Hangzhou?

JW Marriott Hotel Hangzhou has 295 rooms in total.

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More Reviews from Other Guests in JW Marriott Hotel Hangzhou

Overall Ratings & Reviews JW Marriott Hotel Hangzhou

Traveloka (8)

Other sources (263)

9.0

Exceptional

From 263 reviews

Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.2

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Traveler Reviews JW Marriott Hotel Hangzhou

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Top reviews

Khashayar

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

no comments to be added. Thanks.

Esteban

Business

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Edwin

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is very convenient to metro station and is right next to a big mall. The breakfast is good with variety of selection.

william

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Good overall and good location - great bed as it was comfortable

Ellen C

Friends and Family Family

10.0

/10

Reviewed 41 week(s) ago

Hotels.com verified review

Jiying

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Very convenient location, excellent staff

Ellen C

10.0

/10

Reviewed 42 week(s) ago

Hotels.com verified review

Reception staff were very helpful and knowledgeable

Robert

Business and Leisure with Partner

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Parking is a bit tricky, but the hotel is fantastic in every way.

Mark

Business

10.0

/10

Reviewed 73 week(s) ago

Expedia Group verified review

World class hotel !

Pooja

Business

10.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

Beautiful hotel!

HUILI

10.0

/10

Reviewed 94 week(s) ago

Expedia Group verified review

Modern facilities. Nice staff and lots of food choices .

Dr. Alejandro

Business and Leisure with Partner

6.0

/10

Reviewed 125 week(s) ago

Expedia Group verified review

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.

Kun

Friends and Family Family

10.0

/10

Reviewed 125 week(s) ago

Hotels.com verified review

Booked for my parents and they liked it, stuff are very professional and friendly

JIAN

Leisure with Children

6.0

/10

Reviewed 126 week(s) ago

Expedia Group verified review

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.

Asad Abbas

Business and Leisure

2.0

/10

Reviewed 149 week(s) ago

Expedia Group verified review

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.

Han

Friends and Family Family

10.0

/10

Reviewed 159 week(s) ago

Hotels.com verified review

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.

Mark

Business

6.0

/10

Reviewed 169 week(s) ago

Expedia Group verified review

Ehhhhh

saemon

Business

6.0

/10

Reviewed 174 week(s) ago

Hotels.com verified review

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.

Ah Lam

8.0

/10

Reviewed 177 week(s) ago

Expedia Group verified review

Service was excellent but facilities need to be updated

Mohamed

Business with Friends

10.0

/10

Reviewed 181 week(s) ago

Expedia Group verified review

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.