Kempinski Hotel Xiamen

Hotels
8.7
/10
Very Good
268 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would

Matthew

10.0
/ 10
Nice hotel with high quality facilities. Floors in the bathroom were not super clean.

Verified traveler

10.0
/ 10
Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
In the Area
See Map
No.98 Hubin Middle Road, Siming District, Huli, Xiamen, Fujian, China, 361004

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Kempinski Hotel Xiamen is a hotel is located at Huli. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Xiamen

No.98 Hubin Middle Road, Siming District, Huli, Xiamen, Fujian, China, 361004
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Lobby Kempinski Hotel Xiamen
Lobby 2 Kempinski Hotel Xiamen

Discover More About Kempinski Hotel Xiamen

Welcome to the exquisite world of Kempinski Hotel Xiamen, a premier destination offering unparalleled luxury and comfort in the vibrant city of Xiamen, Fujian, China. If you're seeking an unforgettable stay that blends sophisticated elegance with exceptional service, look no further. Kempinski Hotel Xiamen is renowned for its commitment to creating memorable experiences for every guest, whether you're visiting for business or leisure. Discover a sanctuary where world-class amenities meet breathtaking views, all designed to make your trip truly special. Room rates at Kempinski Hotel Xiamen start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Kempinski Hotel Xiamen Location

Nestled in the heart of Xiamen's bustling Siming District, Kempinski Hotel Xiamen offers a prime location that puts you at the center of it all. Situated at No.98 Hubin Middle Road, Siming District, Huli, Xiamen, Fujian, China, 361004, the hotel is conveniently located approximately 15 kilometers from Xiamen Gaoqi International Airport, making your arrival and departure seamless. For those relying on public transport, it's also a short distance from major transit hubs, ensuring easy access to the rest of the city and beyond. The atmosphere surrounding Kempinski Hotel Xiamen is one of refined urban living, with easy access to the city's commercial centers, shopping destinations, and cultural landmarks. It's an ideal base for exploring the dynamic energy of Xiamen, offering both convenience and a sense of sophisticated retreat.

Kempinski Hotel Xiamen Facilities & Services

Facilities for guests at Kempinski Hotel Xiamen are designed to cater to every need, ensuring a comfortable and enjoyable stay. From business travelers to families on vacation, the hotel provides a comprehensive range of services and amenities.

  • Swimming Pool:

    Take a refreshing dip in the hotel's stunning swimming pool, perfect for relaxation and rejuvenation. Operating hours are typically from 6:00 AM to 10:00 PM, with no additional fees for guests.
  • Fitness Center:

    Maintain your workout routine at the state-of-the-art fitness center, equipped with modern exercise machines. Open daily from 6:00 AM to 10:00 PM.
  • Spa and Wellness Center:

    Indulge in a pampering experience at the luxurious spa, offering a variety of treatments and massages. Prices vary depending on the service, with treatments starting from approximately PHP 3,000. Operating hours are from 10:00 AM to 10:00 PM.
  • Business Center:

    For corporate guests, a fully equipped business center is available to assist with all professional needs.
  • Concierge Services:

    The dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.
  • Free Parking:

    Guests arriving by car can take advantage of complimentary parking facilities.
  • Shuttle Service:

    While specific routes may vary, inquire with the concierge about any available shuttle services to nearby shopping areas or attractions.

Kempinski Hotel Xiamen Room Types

Discover a diverse selection of accommodations, each meticulously designed to offer comfort and style. The room types of Kempinski Hotel Xiamen cater to various preferences, ensuring a perfect fit for every traveler.

  • Deluxe Room:

    Available in City View or Garden View options, these rooms offer a serene retreat. All rooms are non-smoking. Some Deluxe Rooms feature a bathtub for added relaxation.
  • Executive Room:

    Offering enhanced amenities and often featuring a bathtub, these rooms provide an elevated experience with either City View or Garden View.
  • Suite:

    For those seeking more space and luxury, the Suites provide separate living areas and premium furnishings. Many suites boast City View or Garden View and include a bathtub.
  • Presidential Suite:

    The pinnacle of luxury, this expansive suite offers breathtaking views and unparalleled amenities, including a lavish bathroom with a bathtub.

Kempinski Hotel Xiamen is generally not a pet-friendly hotel. Please confirm with the hotel directly for any specific policies or exceptions, as additional cleaning fees, if permitted, would be communicated at the time of booking.

Kempinski Hotel Xiamen Dining & Restaurants

Embark on a culinary journey at Kempinski Hotel Xiamen, where a variety of dining options await to tantalize your taste buds. From exquisite international cuisine to local delicacies, the hotel's restaurants and bars offer memorable gastronomic experiences.

  • Seafood Buffet:

    Indulge in an extravagant seafood buffet featuring the freshest catches of the day. Estimated price per person is around PHP 2,500. Operating hours are typically from 6:00 PM to 10:00 PM.
  • International All-Day Dining:

    Enjoy a diverse menu of international dishes in a relaxed setting. Breakfast is usually served from 6:30 AM to 10:30 AM, lunch from 12:00 PM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM. Prices vary, with main courses starting from approximately PHP 1,000.
  • Lobby Lounge:

    A sophisticated spot for coffee, tea, light snacks, and evening cocktails. Operating hours are typically from 9:00 AM to 11:00 PM.
  • Rooftop Bar:

    Enjoy panoramic city views along with expertly crafted drinks and light bites. Operating hours are usually from 5:00 PM to 1:00 AM.

Kempinski Hotel Xiamen Nearby Attractions and Activities

Explore the vibrant surroundings of Kempinski Hotel Xiamen and discover the many attractions that make this city a captivating destination. From historical sites to modern marvels, there's something for everyone.

  • Gulangyu Island:

    A UNESCO World Heritage site known for its charming colonial architecture, car-free streets, and beautiful beaches.
  • Xiamen Botanical Garden:

    A sprawling oasis showcasing a diverse collection of plant species, offering a peaceful escape from the city bustle.
  • Zhongshan Road Pedestrian Street:

    A bustling commercial street perfect for shopping, dining, and experiencing the local atmosphere.
  • Huli Mountain Fort:

    A historical coastal defense fort offering insights into Xiamen's past and impressive ocean views.
  • Xiamen University:

    One of China's most beautiful universities, with stunning architecture and scenic grounds overlooking the sea.

If you are looking for other activities around Kempinski Hotel Xiamen, check out the best deals on Traveloka: Recommended activities in Xiamen!

How to Get to Kempinski Hotel Xiamen from the Airport

Getting to Kempinski Hotel Xiamen from Xiamen Gaoqi International Airport is straightforward, with several convenient transportation options available. The airport transfer service of Kempinski Hotel Xiamen ensures a smooth transition to your luxurious accommodation. Here's how to get to Kempinski Hotel Xiamen:

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, you can arrange a private airport transfer directly through the hotel. This service offers a seamless journey from the moment you land. Prices typically range from PHP 2,000 to PHP 4,000, depending on the vehicle type. You can book this through airport transfer services or by contacting the hotel directly.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Kempinski Hotel Xiamen usually takes around 30-45 minutes, depending on traffic, and would cost approximately PHP 800 to PHP 1,200.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a similar convenience to taxis and can be booked via your smartphone. Fares are comparable to metered taxis.
  • Public Transport:

    While less direct, airport buses and local buses connect the airport to various parts of the city. From the bus stop, you may need to take a short taxi or ride-hailing service to reach the hotel. This is the most budget-friendly option, with costs typically under PHP 200.

Summary of Why You Should Choose to Stay at Kempinski Hotel Xiamen

Choosing Kempinski Hotel Xiamen for your next getaway promises an experience of refined luxury, exceptional service, and unparalleled comfort. With its prime location, world-class facilities, and exquisite dining options, it stands out as a premier choice for discerning travelers. The hotel consistently offers excellent value, ensuring that every aspect of your stay is memorable and enjoyable.

  • Luxurious Accommodations:

    Experience elegantly appointed rooms and suites designed for ultimate relaxation and comfort.
  • Prime Location:

    Enjoy easy access to Xiamen's key attractions, business districts, and vibrant city life.
  • Exceptional Dining:

    Savor a diverse range of culinary delights at the hotel's acclaimed restaurants and bars.
  • Comprehensive Facilities:

    Benefit from a wealth of amenities, including a swimming pool, fitness center, and spa, catering to all your needs.
  • Impeccable Service:

    Expect personalized and attentive service from a dedicated team committed to making your stay perfect.

For the best rates and seamless booking, check Room availability at Kempinski Hotel Xiamen and start Booking Kempinski Hotel Xiamen today through Traveloka. Discover a world of convenience and savings.

Book budget hotels in Fujian and experience the convenience of finding great deals for your travels. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Kempinski Hotel Xiamen

Bar, Cafe and Lounge Kempinski Hotel Xiamen
Bar, Cafe and Lounge
Swimming Pool Kempinski Hotel Xiamen
Swimming Pool
Entertainment Facility Kempinski Hotel Xiamen
Entertainment Facility
Fitness Center Kempinski Hotel Xiamen
Fitness Center
Functional Hall Kempinski Hotel Xiamen
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Spa
  • Sauna
  • Steam room

General

  • Smoking area
  • Reception hall
  • Parking

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities

Transportation

  • Limited parking
  • Limo or town car service

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Public Facilities

  • Elevator
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kempinski Hotel Xiamen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, mobile payments, and cash
  • Mobile payment options include: Alipay and WeChat Pay
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Xiamen
460
Number of floors in Kempinski Hotel Xiamen
24
Another facilities in Kempinski Hotel Xiamen
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Kempinski Hotel Xiamen

What are available facilities at Kempinski Hotel Xiamen?
There are top facilites at Kempinski Hotel Xiamen such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Xiamen?
The standard check-in time at Kempinski Hotel Xiamen is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Xiamen provide breakfast?
Yes, Kempinski Hotel Xiamen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Xiamen?
Kempinski Hotel Xiamen is a 5.0-star hotel.
How many floors does Kempinski Hotel Xiamen have?
Kempinski Hotel Xiamen has 24 floors.
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More Reviews from Other Guests in Kempinski Hotel Xiamen

Overall Ratings & Reviews Kempinski Hotel Xiamen

Traveloka (9)
Other sources (259)
8.8
Very Good
From 259 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Xiamen

Number of reviews per page
20
40
Top reviews
Jianwen
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location and environment. Spacious rooms and Great Lake view
Alvaro
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was perfect except the bed it was really hard. The rest was great
Ming Xing
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice place, 2nd time staying there
Xiaoyan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very friendly
Ronglu
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The staffs are very friendly
Olivia
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Great hotel
Samer
icon-Business
Business
8.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This is the second time i stay here. Although the hotel is excellent and the staff try really hard to help, but non of them spoke good english and relied on translation apps which does not always work corectly. You'd expect for a hotel of this calibre to be able to communicate with the staff. As if they are inly focued on local travellers not international ones.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would
Robin
icon-with Partner
with Partner
2.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫 It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….
Tan
icon-Business
Business
6.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.
Baojun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Wonderful stay
Matthew
icon-
10.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
A TAV
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

surrounding parks & lakes
Sam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Check in time 45min could not find the booking
NUTTIDA
icon-with Partner
with Partner
4.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying. We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out. - Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed. Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb. - check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking. - cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 116 week(s) ago

Hotels.com verified review

Great
Grant
10.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Alex at the front desk was very helpful
Lynda Lin Hwa
icon-with Partner
with Partner
6.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
Read More
YIZHENG
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

The hotel was really hot and there was no way for it to cool down.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Xiamen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kempinski Hotel Xiamen

Traveloka (9)
Other sources (259)
8.8
Very Good
From 259 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Xiamen

Number of reviews per page
20
40
Top reviews
Jianwen
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location and environment. Spacious rooms and Great Lake view
Alvaro
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was perfect except the bed it was really hard. The rest was great
Ming Xing
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice place, 2nd time staying there
Xiaoyan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very friendly
Ronglu
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The staffs are very friendly
Olivia
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Great hotel
Samer
icon-Business
Business
8.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This is the second time i stay here. Although the hotel is excellent and the staff try really hard to help, but non of them spoke good english and relied on translation apps which does not always work corectly. You'd expect for a hotel of this calibre to be able to communicate with the staff. As if they are inly focued on local travellers not international ones.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

I have stayed at Kempinski Hotels before but this was my first stay in Xiamen. It is one of the best hotel chains in which I stay around the world. If I could stay at Kempinski Hotels only, I would
Robin
icon-with Partner
with Partner
2.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫 It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….
Tan
icon-Business
Business
6.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.
Baojun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Wonderful stay
Matthew
icon-
10.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
A TAV
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

surrounding parks & lakes
Sam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Check in time 45min could not find the booking
NUTTIDA
icon-with Partner
with Partner
4.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying. We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out. - Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed. Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb. - check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking. - cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 116 week(s) ago

Hotels.com verified review

Great
Grant
10.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Alex at the front desk was very helpful
Lynda Lin Hwa
icon-with Partner
with Partner
6.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
Read More
YIZHENG
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

The hotel was really hot and there was no way for it to cool down.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
Read More
Number of reviews per page
20
40