Sunshine Hotel Shenzhen

old

This so-called 5-star hotel feels outdated and poorly maintained. The rooms and facilities are old, with noticeable dirt and a lingering smoke smell throughout. The pool and gym are equally worn and uninspiring. Everything is just “okay,” but far from luxury—this place is long overdue for a major upgrade.

Good located, excellent breakfast,room is clean and staff is helpful.

Dirty and nasty

I initially stayed in a more prestigious sunshine hotel closeby but because of the better gym facilities and free laundry facilities, I loved to this hotel to full satisfaction

Good: Helpful and kindly staffs. Bad: The room with bad sound proofing. Had hard time with just turning on the TV.

5* hotel with good breakfast , plenty of things to see and do around , metro is very near to get in and around shenzhen. Staff were all good and very helpful,would definitely come back and stay here again.

We stayed at Shenzhen Sunshine Hotel for 3 nights earlier this month. The hotel itself was clean and comfortable, but one incident at the restaurant left us extremely disappointed and humiliated. On check-in, the receptionist offered a discount for meals if paid a day in advance. I paid cash for two people the first day, then again the next day for our final lunch. I didn’t ask for a receipt, trusting the hotel to link it to our room. On our last day, when we arrived to eat, a young male server rudely told us we hadn’t paid. He spoke loudly, causing a scene in front of other guests. I explained we paid in cash and even suggested checking the cameras. He refused to believe us and insisted there was only one payment. I asked for the manager. The manager arrived and, without asking any questions, said “Let them eat,” clearly more concerned with stopping the scene than solving the issue. I told him it wasn’t about the money—it was about being treated with respect. We felt humiliated and left without eating. I left a note and my contact info in our room. I strongly urge hotel management to investigate the situation—check the payment records and review the cameras. This experience was unacceptable. Guests deserve to be treated fairly and with dignity. If you pay in cash at the restaurant, please ask for a receipt.

Very convenient. Service was good.

Nice

The hotel generally is quite good, except it let itself down with the entertainment. The size and the quality of the tv is really bad.

Good stay, lovely and large swimming pool, and a varied breakfast. Good value when you reserve at the right time.

入住四日三夜，房間服務員打掃馬虎，酒店大堂和大門從早到晚每天徘徊三四十人，態度眼神似黑社會，每次坐乘的士回到酒店，他們就俯身望入車廂，令人十分不安

The hotel provides very good services

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Ordered a city view room, got a no view (a big wall in front of the window)room , plus the window was broken. Front desk staff told us their system didn’t show we booked city view room at first, after I opened hotel.com app to show them, they changed a much better room.finally we got our room at 4:00pm, check in suppose at 2 PM. A staff helped us to got a ride on the check out day, moved our luggage’s to the ride’s pick up area, it was a big help.

property is old and smelly

The buffet breakfast s top quality. The omelettes are excellent. Hotel is quiet and clean. Rooms are excellent.

Booked this hotel was very last minute as our flight was delayed. Excellent hotel all around. Clean, beautiful, staff are all professional and helpful. They even gave a plate of fruits. The general manager called and asked how my room was after I checked in, and helped me schedule a taxi to the airport the next day. Would definitely stay here again.

It is really a nice hotel