Sunshine Hotel Shenzhen

old

This so-called 5-star hotel feels outdated and poorly maintained. The rooms and facilities are old, with noticeable dirt and a lingering smoke smell throughout. The pool and gym are equally worn and uninspiring. Everything is just “okay,” but far from luxury—this place is long overdue for a major upgrade.

酒店交通方便，距地鐵国貿站五分鐘路程，鄰近金光華，行街食飯尸非常方便

一家較舊式的五星級酒店,唯一房間可以更新會好些,房間內沒有保險箱.自助早餐可以接受,床褥太軟.交通方便鄰近地鐵站

繁華街との距離が近く便利

Good located, excellent breakfast,room is clean and staff is helpful.

房間明亮，交通方便離金光華商圏很近，地鉄站9号1号線，羅湖口岸。二樓中西式自助早餐很豊富。

Sufficiente

落ち着いた綺麗なホテル。部屋は広くてゆっくり休めます。ロケーションは、大型商業施設と地下鉄駅が近くにあり大変便利です。

Dirty and nasty

五星級酒店，可惜真的是舊了，沒有保養，特別是浴室，2025年還用幾十年前的舊浴缸！

早餐豐盛，房間寬敞明亮，裝修屬於較有歷史的飯店，離地鐵站不遠。

I initially stayed in a more prestigious sunshine hotel closeby but because of the better gym facilities and free laundry facilities, I loved to this hotel to full satisfaction

Very good Indeed

Great location and excellent value for money.

好

Good: Helpful and kindly staffs. Bad: The room with bad sound proofing. Had hard time with just turning on the TV.

感覺非常好，會再次住宿這酒店！

5* hotel with good breakfast , plenty of things to see and do around , metro is very near to get in and around shenzhen. Staff were all good and very helpful,would definitely come back and stay here again.

We stayed at Shenzhen Sunshine Hotel for 3 nights earlier this month. The hotel itself was clean and comfortable, but one incident at the restaurant left us extremely disappointed and humiliated. On check-in, the receptionist offered a discount for meals if paid a day in advance. I paid cash for two people the first day, then again the next day for our final lunch. I didn’t ask for a receipt, trusting the hotel to link it to our room. On our last day, when we arrived to eat, a young male server rudely told us we hadn’t paid. He spoke loudly, causing a scene in front of other guests. I explained we paid in cash and even suggested checking the cameras. He refused to believe us and insisted there was only one payment. I asked for the manager. The manager arrived and, without asking any questions, said “Let them eat,” clearly more concerned with stopping the scene than solving the issue. I told him it wasn’t about the money—it was about being treated with respect. We felt humiliated and left without eating. I left a note and my contact info in our room. I strongly urge hotel management to investigate the situation—check the payment records and review the cameras. This experience was unacceptable. Guests deserve to be treated fairly and with dignity. If you pay in cash at the restaurant, please ask for a receipt.