Decameron San Luis - All Inclusive

El Cameron: una experiencia costosa y decepcionante Nuestra estadía fue, honestamente, frustrante de principio a fin. Para empezar, el viaje no es barato, y en nuestro caso se salió del presupuesto, lo que hace que uno espere un nivel de servicio mucho más alto del que realmente recibimos. Tuvimos que adivinar prácticamente todo, porque nadie nos orientó sobre los servicios del hotel. La falta de información y atención al cliente es evidente. La comida en el restaurante fue repetitiva y sin creatividad, lo que rápidamente se vuelve aburrido para cualquier huésped. Las toallas tenían mal olor, algo completamente inaceptable para un hotel que se supone cuida los estándares básicos de higiene. Lo más lamentable: estábamos celebrando nuestro aniversario. Solicitar una decoración fue un dolor de cabeza. A pesar de pedirlo con tiempo, la encargada decidió hacerlo cuando quiso, obligándonos a mover nuestra celebración al día siguiente. Y para colmo, la decoración fue, sin exagerar, la peor que hemos visto. Ahora bien, debo ser justo: hay cosas positivas. Algunas personas del personal fueron amables (aunque también encontramos otras con una actitud bastante desagradable). El mar es, literalmente, de siete colores — espectacular. Los tours valieron la pena, pero es importante saber que requieren dinero adicional, así que hay que ir preparado. En resumen: una experiencia costosa, con buenos elementos naturales, pero con un servicio que deja mucho que desear. No lo recomendaría

room was in good condition and staff was really nice

Clean rooms, decent food, friendly staff

Food good bed good inter por.

Hotel in bad condition....roof and surroundings with lack of maintenance.. truly important when this kind of properties are near to the sea.

Well you can only get food when your room is available and when you complain they are indifferent. The management is terrible especially maia fernanda at customer service she has no idea how to deal with customers. Also the food is very misleading they will say fruit in a puff pastry and it has ham, also the alfredo which doesbt have ham come full of it. And when you say somethinf they dismiss you. I have fixtures and video of the mistreatment vut im only allowed 400 characters

Terrible location

Pros: Great Food nice pools Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.

not worth it.

Well kept up property. We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.

they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation

Muy buena atención , bien la Comida , esperamos regresar

Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!

Good place for a family or those who like cruise ship type vacations with all the food you can eat, etc. Construction on street keeps beach from being more enjoyable, temporary problem. Rooms are standard, no frills.

Booked for 4 nights, only stayed for 1. Checked quickly as possible and returned to Cartagena

The beach was nice, however, erosion has played its part, there isn't almost any sand left on San Luis. This scene happens around other parts of the island also. In that sense, if you are looking for a white sand beach, look elsewhere.

It was what I expected

Ended up going to another hotel. This place sucks. Bad neighborhood and the beach near is the worst

Overall, our family visit (with a 2.5 year old child) was enjoyable. Let us state upfront, we would not recommend the facility based on the HORRIBLE internet service (slow, unreliable, requires new username/password each 24-hours, and only available in one small lobby location). But, if the internet access was different we would recommend and even consider returning. Now, we will continue with describing the rest of our visit which was relaxing. This facility has welcoming and friendly staff, good but not outstanding food, clean but small rooms, nice beach with clear water, and nice pools. We visited the beach in the morning and the pools in the afternoon. The beach is public with small with some beach chairs, clear calm water and clean white sand. Our daughter enjoyed playing in the sand and trying to catch the small fish in the clear water. The pools were clean and the water temperature was refreshing. The small pool-side bar served tasty tropical drinks. The food at breakfast was very good and lunch was much better than dinner; while the food quality varied from very good on some days to good on other days. The omelet breakfast service and the made to taste pasta at lunch were the best. All the fruit was fresh and tasty. Although the facility offers entertainment, we choose not to partake in the evening activities but enjoyed the beach activities. This facility is an excellent place for a family with small children and parents not needing to access to reliable internet.

This hotel is old and run down. For the price the rooms are to small. The food is generic and the overall stay was not very good. You have no beach to speak of