Hotel Frances La Maison

Hotels
9.6
/10
Exceptional
76 reviews

What Guests Say About Their Stay

Diana

10.0
/ 10
Todo excelente, la atencion desde nuestra llegada, el desayuno, la limpieza, en un muy buen sector. Maravilloso
See translation

John

10.0
/ 10
Hotel Frances La Maison is a quaint hotel in the middle of Pasto. The rooms are clean and filled with the amenities. It has a touch of French since the proprietor is French. Breakfast and conversation is included which makes a stay in Pasto complete.

gabriel

10.0
/ 10
Excellent staff- The hotel is very clean and organized and staff is constant and ready to assist and guide.
In the Area
See Map
Calle 19 No 37-16, Pasto, Departamento de Nariño, Colombia, 52001

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Frances La Maison is located in area / city Pasto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Frances La Maison

Calle 19 No 37-16, Pasto, Departamento de Nariño, Colombia, 52001
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Discover More About Hotel Frances La Maison

Location


Hotel Frances La Maison is located in area / city Pasto.

About Hotel Frances La Maison

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Frances La Maison.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Frances La Maison is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Frances La Maison is the right place to stay.

All facilities in Hotel Frances La Maison

Others Hotel Frances La Maison
Others

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Coffee shop

General

  • Parking
  • Microwave (shared)
  • Refrigerator (shared)

Things to Do

  • Garden
  • Library

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Hotel Frances La Maison

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: COP 80000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 13:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Frances La Maison
12
Number of floors in Hotel Frances La Maison
3
Another facilities in Hotel Frances La Maison
Laundry service, Tours, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked question in Hotel Frances La Maison

What are available facilities at Hotel Frances La Maison?
There are top facilites at Hotel Frances La Maison such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Frances La Maison?
The standard check-in time at Hotel Frances La Maison is starting from 15:00 - 00:00 while the latest check-out time is at Before 13:00
Does Hotel Frances La Maison provide breakfast?
Yes, Hotel Frances La Maison provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Frances La Maison?
Hotel Frances La Maison is a 3.0-star hotel.
How many floors does Hotel Frances La Maison have?
Hotel Frances La Maison has 3 floors.
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More Reviews from Other Guests in Hotel Frances La Maison

9.6
Exceptional
From 76 reviews
Cleanliness

9.8

Room Comfort

8.8

Location

8.4

Service and Facilites

9.8

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Most Relevant
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Traveler Reviews Hotel Frances La Maison

Number of reviews per page
20
40
Top reviews
Diana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Todo excelente, la atencion desde nuestra llegada, el desayuno, la limpieza, en un muy buen sector. Maravilloso
Aaron
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Nice hotel with exceptional customer service.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel Frances La Maison is a quaint hotel in the middle of Pasto. The rooms are clean and filled with the amenities. It has a touch of French since the proprietor is French. Breakfast and conversation is included which makes a stay in Pasto complete.
gabriel
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Excellent staff- The hotel is very clean and organized and staff is constant and ready to assist and guide.
Peggy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Service was great, very convenient location, and cleanliness inside the room and at general areas was really good. Everything inside the room worked very well. Breakfast was delicious. And, hotel staff was very kind, friendly and very gentle.
Allan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

We saw the great reviews for this hotel and can only add ourselves to the list of excellent reviews. We were treated so well, as if we were family. The breakfast "made to order" was terrific. Go for the fruit salad for a treat covering a broad variety of Colombian fruit. We had to extend our stay by a few days and had no problems with this. We will be back when the opportunity presents itself.
Read More
Luz Amparo
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

Esta muy buen situado cerca de todo, muy limpio tiene todo lo básico para una excelente estadía es más como sentirse en su propia casa. Gracias por la atencion
Leonardo
icon-Business
Business
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Very nice place and quite
David
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 244 week(s) ago

Expedia Group verified review

My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 264 week(s) ago

Expedia Group verified review

excellent place, grate location and the staff is very friendly. great choice to spend some day in pasto either work or torurism
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

My 1st impression was the great location. 2nd, appearance; the place looks immaculate. 3rd; I arrived early. The front desk clerk offered a room so I could lay down while my assigned room was ready. After a long morning, that was a gesture that I REALLY APPRECIATED. 4th, the whole "crew" starting with Patrice, were extremely polite, attentive and helpful!!!! 5th, breakfast was, 1st class, Very Complete!!!! To summarize, this is a place that I WILL recommend and when I go back, I will surely look up to stay. KUDOS FOR A GREAT A EXPERIENCE, based on accomodation and Staff. I´m very Satisfied!!
Read More
Carlos
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

The attention from the owner Patrick was excellent. I highly recommended people to stay there. They will make you feel like home. The staff provided me and my wife an outstanding service. Thank you so much for your hospitality
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great little hotel and great staff Close to everything I am doing an excursion and coming back on Monday night to stay again
Michael
8.0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

Excellent breakfast and top-notch service. They allowed me to check in early (9 am) at no extra charge. The room and bathroom were clean and comfortable, if a bit small. The room that I had (203) faced the street and so was a bit noisy; the cold also came in a bit at night through the single-glazed window, but was totally fine with the extra blankets that were stored in the closet (and which had been pointed out to me). If the room were upgraded with a double-glazed window (which admittedly are rare in Colombia), that would better insulate the room from the noise and cold, it would be fantastic.
Read More
Diego
10.0
/10
Reviewed 452 week(s) ago

Hotels.com verified review

The place is runned by owner and his service is extraordinary!!! Very clean, great breakfast, convenient location, fast internet .... in general outstanding value for the price. We'll definitely stay there again ... highly recommended
Verified traveler
10.0
/10
Reviewed 511 week(s) ago

Hotels.com verified review

The hotel is a small boutique. The owner and staff are extremely friendly. They are more than willing to assist in any manner possible to ensure that all guests have an excellent stay. I definitely recommend the hotel to anyone visiting the Pasto area.
Verified traveler
8.0
/10
Reviewed 512 week(s) ago

Hotels.com verified review

The hotel is really nice and staff are very attentive.
Holly
10.0
/10
Reviewed 529 week(s) ago

Expedia Group verified review

Arriving two days earlier than our reservation, they found a room for us. Hotel staff here likes their job:taking care of guests! Breakfast was awesome, with great choices. Hotel staff made sure everything was comfortable for you.mmthey were knowledgable about things to do, where to eat, and places to avoid. The owner Patrice is involved in the operation and enjoys finding out about you and your travels. We felt sad to leave
Read More
Jerry
8.0
/10
Reviewed 538 week(s) ago

Hotels.com verified review

Hotel has just been renovated in August/September 2015. Interior of the hotel looks clean and nice. Bed is comfortable, but don't expect the ones you find in luxury hotels. If you get the room facing the street, it could get a bit noisy at night with the window open. The most impressive about the hotel is its outstanding service. Jonathan and the other folks were absolutely a pleasure to deal with. We got to the hotel at 10am, which was nowhere near the specified check-in time, and they let us check in. They even offered breakfast, which was healthy and tasty and perfect since we didn't know any restaurant in the city. The only issue we faced during our stay was payment. The credit card machine had connectivity/internet issues, so we had to pay in cash.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Hotel Frances La Maison

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 76 reviews
Cleanliness

9.8

Room Comfort

8.8

Location

8.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Frances La Maison

Number of reviews per page
20
40
Top reviews
Diana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Todo excelente, la atencion desde nuestra llegada, el desayuno, la limpieza, en un muy buen sector. Maravilloso
Aaron
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Nice hotel with exceptional customer service.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel Frances La Maison is a quaint hotel in the middle of Pasto. The rooms are clean and filled with the amenities. It has a touch of French since the proprietor is French. Breakfast and conversation is included which makes a stay in Pasto complete.
gabriel
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Excellent staff- The hotel is very clean and organized and staff is constant and ready to assist and guide.
Peggy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Service was great, very convenient location, and cleanliness inside the room and at general areas was really good. Everything inside the room worked very well. Breakfast was delicious. And, hotel staff was very kind, friendly and very gentle.
Allan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

We saw the great reviews for this hotel and can only add ourselves to the list of excellent reviews. We were treated so well, as if we were family. The breakfast "made to order" was terrific. Go for the fruit salad for a treat covering a broad variety of Colombian fruit. We had to extend our stay by a few days and had no problems with this. We will be back when the opportunity presents itself.
Read More
Luz Amparo
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

Esta muy buen situado cerca de todo, muy limpio tiene todo lo básico para una excelente estadía es más como sentirse en su propia casa. Gracias por la atencion
Leonardo
icon-Business
Business
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Very nice place and quite
David
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 244 week(s) ago

Expedia Group verified review

My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 264 week(s) ago

Expedia Group verified review

excellent place, grate location and the staff is very friendly. great choice to spend some day in pasto either work or torurism
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

My 1st impression was the great location. 2nd, appearance; the place looks immaculate. 3rd; I arrived early. The front desk clerk offered a room so I could lay down while my assigned room was ready. After a long morning, that was a gesture that I REALLY APPRECIATED. 4th, the whole "crew" starting with Patrice, were extremely polite, attentive and helpful!!!! 5th, breakfast was, 1st class, Very Complete!!!! To summarize, this is a place that I WILL recommend and when I go back, I will surely look up to stay. KUDOS FOR A GREAT A EXPERIENCE, based on accomodation and Staff. I´m very Satisfied!!
Read More
Carlos
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

The attention from the owner Patrick was excellent. I highly recommended people to stay there. They will make you feel like home. The staff provided me and my wife an outstanding service. Thank you so much for your hospitality
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great little hotel and great staff Close to everything I am doing an excursion and coming back on Monday night to stay again
Michael
8.0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

Excellent breakfast and top-notch service. They allowed me to check in early (9 am) at no extra charge. The room and bathroom were clean and comfortable, if a bit small. The room that I had (203) faced the street and so was a bit noisy; the cold also came in a bit at night through the single-glazed window, but was totally fine with the extra blankets that were stored in the closet (and which had been pointed out to me). If the room were upgraded with a double-glazed window (which admittedly are rare in Colombia), that would better insulate the room from the noise and cold, it would be fantastic.
Read More
Diego
10.0
/10
Reviewed 452 week(s) ago

Hotels.com verified review

The place is runned by owner and his service is extraordinary!!! Very clean, great breakfast, convenient location, fast internet .... in general outstanding value for the price. We'll definitely stay there again ... highly recommended
Verified traveler
10.0
/10
Reviewed 511 week(s) ago

Hotels.com verified review

The hotel is a small boutique. The owner and staff are extremely friendly. They are more than willing to assist in any manner possible to ensure that all guests have an excellent stay. I definitely recommend the hotel to anyone visiting the Pasto area.
Verified traveler
8.0
/10
Reviewed 512 week(s) ago

Hotels.com verified review

The hotel is really nice and staff are very attentive.
Holly
10.0
/10
Reviewed 529 week(s) ago

Expedia Group verified review

Arriving two days earlier than our reservation, they found a room for us. Hotel staff here likes their job:taking care of guests! Breakfast was awesome, with great choices. Hotel staff made sure everything was comfortable for you.mmthey were knowledgable about things to do, where to eat, and places to avoid. The owner Patrice is involved in the operation and enjoys finding out about you and your travels. We felt sad to leave
Read More
Jerry
8.0
/10
Reviewed 538 week(s) ago

Hotels.com verified review

Hotel has just been renovated in August/September 2015. Interior of the hotel looks clean and nice. Bed is comfortable, but don't expect the ones you find in luxury hotels. If you get the room facing the street, it could get a bit noisy at night with the window open. The most impressive about the hotel is its outstanding service. Jonathan and the other folks were absolutely a pleasure to deal with. We got to the hotel at 10am, which was nowhere near the specified check-in time, and they let us check in. They even offered breakfast, which was healthy and tasty and perfect since we didn't know any restaurant in the city. The only issue we faced during our stay was payment. The credit card machine had connectivity/internet issues, so we had to pay in cash.
Read More
Number of reviews per page
20
40